These people have the worst customer service I have ever heard. You can barley understand the people they have working here. I will not be taking anymore offers from this bank until they hire new people. They were extremely slow assisting me with the simplest of things. My question that I was calling about could have been answered in 1 second, so why was u on the phone for over 20 minutes. After the long hold and million verification questions they couldn't even help me. Just remember when you set up your card with the app. You must register first from a PC. Thanks for wasting my time Citi bank. read more

Well it sure looks like Citibank has a track record. I posted a dispute with Citi for a vendor who, long story short ruined a very expensive office desk set. This resulted in a claim against the vendor's insurance and a hefty insurance payment. At the same time I disputed the cost of the vendor's service for ruining the desk that I paid with my Citicard. In the end, the vendor's bank said it was authorized simply because the vendor swiped my card and I signed for it (unknowingly at the time that he had just used a product that would ruin my entire office set finish). Citi said that was valid and would not reimburse me for the charge. I finally got in touch with a Citicard manager in Phoenix who at the end of the day was rude & obnoxious and said I did not prove the charge wasn't valid. "He ruined my office set which led to his insurance reimbursing me!! How does that not prove he should not be paid??!!" "It just doesn't and that's that" was the manager's reply. My response to him was, so last year I spent $84k on my Citicard, and for $300 you are willing to lose my business. "Yes" was his response. "Stupid business decision" was my response. Needless to say, another bank now gets my business. read more

Do not get a credit card here. I've had two cards with them and they have the worst service. Why do I do this to myself? They make billing mistakes that automatically cause poor credit ratings which they won't fix. They make you call them back while they deal with system updates. Their online website fails to show my accounts... Ugh. Just go somewhere else. read more

In my personal opinion: This company SUCKS! I had a CC dispute going on with them for over a month. I lost $2,000.00 to scammers because of them. They told me that it was not worth their time to go through arbitration, as it would cost them too much money. I was also promised a $350.00 credit to my account because of all of the problems that I had during the dispute period. I called today to ask where my $350.00 credit was, and I was informed that my credit was denied. Nice way to go about business eh? Credit card companies USED TO go to bat for their customers. I DO NOT personally recommend you use this company for anything. read more

I have been using Citi Simplicity, Dividend credit cards for the last 10 years!! Just a few days back when I looked, I could get my cashback above $20. And now I can't deposit anything below $50! I have $25 and $35 locked in 2 of my credit card accounts and can't get it. Pisses me off esp. because I thought I was smart to use Citi credit cards. I don't treat cashback as a reward but as money earned! There are several other credit cards I already have but dont use that offer equal or greater cashback without ___gimmicks___. I will switch to one of them and writing about my bad experience to let others know. Readers should know about this dirty business practice of Citi. I contacted their customer service and was told that I can close my card anytime. As for the $60 cashback I have , I'm not going to get it! read more

This review is for their credit card service. I travel a lot, both domestically and overseas. One thing Citicards *NEVER* seems to fail to do is put my card on hold every time I make a purchase that's "out of the ordinary" - which means anyplace where I use the card outside of the Northeast US where I live. I've had my card put "on hold" for "suspicious purchases" when I purchased gasoline in California! Needless to say, I've had my card put on hold when making purchases overseas. This also comes into play whenever I purchase items over the internet from a non-US company or purchase airline tickets to a foreign country through Orbitz. But this doesn't just happen with purchases that are out of the ordinary. I'VE EVEN HAD THEM PUT MY CARD ON HOLD FOR TRYING TO PAY MY LOCAL CABLE BILL WITH IT!!!!!!!! Each time this happens, I've had to call the Citicards fraud department where they put me on hold forever and try to confirm every single detail of my purchase before releasing my card from hold. To make matters worse, they often drop calls during transfers and sometimes the 1-800 number actually hangs up on me without any answer. Needless to say, doing all of them when I'm overseas may be next to impossible. The trouble is, once they put your card on hold, you've got maybe 48 hours to call them or they automatically revoke your card! Citicards usually apologizes and says that they'll make a note that I'm a frequent traveler and put alerts on "suppression mode" thus not putting my card on hold as often. However, this is actually complete b.s. since this problem still reoccurs. Finally I got one of the customer reps to admit that the suppression only lasts for a few months, after which you have to call them again to renew! It's gotten to the point where I anticipate problems with Citicards (e.g., ANY time I make a large purchase, a foreign purchase, and airline ticket purchase, use their card for automatic draft, etc.) and call them beforehand. In short, this is not a user friendly card and NOT one anyone who is a frequent traveler (domestic or foreign) or a purchaser of large items should use as their serious card. This card is perhaps best only for making small purchases in your own local area. For anything else, use a more serious card like American Express. The only reason I still use Citicards is because of the golden handcuffs of having many rewards points on them (similar to the reason I still fly United Airlines even though their service is awful). If you can avoid using this card, do yourself a favor and use another one. read more

I just received an unsolicited letter from Best Buy Credit Services/Citibank N.A. informing me that I was approved for the Best Buy store credit card I applied for at the store - but I was declined for a Best Buy Mastercard. It's funny because I did not apply for a Best Buy Mastercard... THEY applied for me as they say was disclosed in the encyclopedia of minutia/discosures they stuck in the bag when I left the store. Even though they reported I have an excellent credit score they refused giving me the Mastercard (which I wouldn't want anyway). So my response to Citibank is: FUCK YOU. And the only reason I applied for the Best Buy store card was to get $20 off my purchase as the cashier offered. That's the only reason. And as it was I was splurging on a Harry Potter complete film collection for us. After I got home I discovered the I had bought Blu Ray, and discovered that the damn things will not play on my dvd player or my computer. I was going to return them immediately but on looking online at their return policy, they won't take opened dvd's back. So I'm stuck with the purchase. As soon as the bill comes I will pay it off. As soon as the Best Buy card comes, I'm going to tear it up. So for being such pricks, it cost them $20 for my discount, their loss in time figuring my credit score and writing me that stupid letter, plus all the postage they used, plus the loss of a customer. Good riddance. read more

Without warning, changed their rules to only giving cash back in fifty dollar increments. This is basically stealing from customers. This has been the card I've had the longest and it's too bad that Citi has gone from the gold standard in credit cards to a waste of time. Avoid. read more

Citicard discriminates against people. The disputing department is not fair. They determined my dispute based on the merchants statement even though the merchant spelled my name wrong, got my gender wrong, and also informed them of the wrong item bought. But somehow citicards sided with the merchant. This was lazy on the employees part. I have been with them about 6 years with no disputes or problems, I have since closed by account. No value in customer loyalty. I will be telling everyone of this discrimination. read more

I've been using my Citicard mastercard since 2002. I was fine with it, although I do not think their benefits are all that great, but it was doing the trick. Today I discovered that they way their system is antiquated. Here is what happened: I always pay my balance in full. When making a payment two weeks early I accidentally selected an old checking account that I no longer use. I got a notice right away from THAT bank that there were insufficient funds. I immediately tried to log on to Citicards to pay with the correct checking account. When I did that, it would not accept a payment. The system still thought I had already paid in full. I contacted customer service and instead of cancelling the payment they just told me to wait. Once I got the insufficient funds notice I immediately signed on to make the correct payment, but even though I had received a notice, it still reflected the payment, so I could not correct the payment. This is TWO WEEKS later. In this world of technology they still cannot update their system in 14 days? The other bank notified me the same day and reflected it immediately! I paid the outstanding balance and received a notice that said payment was received. Then the next morning I got a notice that my account was closed! The good news is I have NO interest in maintaining my account after seeing how antiquated their system is. Bottom line: there are a lot of better banks/credit card companies out there. Don't put yourself through the hassle of one with outdated systems and proceedures. read more

this is for their credit card service only. poor caroline...she's like my lil sis so i want to defend her, but i can't...please forgive me. i feel like i am cheating on you. i, too, know one or two things about banking industry and customer service. i am a tough critic when it comes to service issues since my salary depended on it a while ago. i opened a citi premier card after doing an extensive research when discover screwed me over (i reported their wrong doings to bbb and got my money back...i told you i am a toughy). it seemed like citi offer the most as far as mileage/reward point system goes so i opened it online. the best thing is that i get flight miles for me and anyone i book plane tix for (i.e. book 2 tix from la to ny for me and my friend, total over 12000 points earned, that's half way to a free round trip tix in us). it works with any airline, any travel websites and even on vacation pkg deals. LOVE it!!! i also really appreciate that they waived the surcharges/tax fee ($75) when i redeemed a plane tix to ny during the peak christmas season. i've redeemed my points for hotels and gifts since then. overall, the customer reps on phone are very courteous and friendly, although some do lack efficiency and knowledge (they always blame tech glitch...ha!!!). another kudos, their thank-you point website is user friendly. like all good things in life, they don't come free. annual membership is $75, but still cheaper than amex gold. read more

If I could give them a minus 0 I would. I have not charged anything on this card in years, My monthly payment is $103, due on Sept 21. I made the payment through my online banking so that it would arrive on the 18th. Because the 18th was a Friday, they did not process the payment til the 22nd which is a Monday. They charged me a late fee of $25.00. Most banks will waive the late fee in circumstances such as this, but they did not, and the woman on the phone was totally nasty! Don't do business with CitiBank! read more

Try calling there customer service # 888-766-2484(on the back of my card). They will keep you on hold for hours. Customer service is useless. I am calling them for the second time; still holding after 20 minutes..what a joke.. read more

I wish I could give them negative a thousand zero stars. Like, you know what the temperature is on Neptune at night? That's how many stars they deserve. This company is run by very good scammers, I will give them that. To make my headache-ridden, almost unbelievable story of how they scammed me short, I will give you insight into your likely future scenarios at Citibank: Their online banking system is very poorly operated and kicks you out regularly. It prompts you to call their customer service. Then customer service sets up your bill pay and confirms your bill is paid by phone and email. 8 days later, you will receive an email saying that your 'check' was returned and you are being charge $20 for returned check fee and $20 for late payment on your bill. You will call to bitch. They will say sorry and that they'll pay you back. Then they ask for your information again and confirm your bill is paid. Next month, the same thing happens, which is odd since the payment already went through last month. Weird, right? I'm not a rocket scientist, but my credentials didn't change in 3 weeks, so I would think the payment should easily go through again. Somehow my information keeps changing every month so that I have a 'returned check fee ($20)' and a 'late fee ($20)' EVERY MONTH for 6 months. And EVERY MONTH they say sorry, bank error, we'll return your fees. AND EVERY MONTH THEY DON'T. Until 6 months later when you ask them where your money is and they say, 'Well, it's only $60'. ACTUALLY IT'S MORE LIKE $160 and if it's ONLY $60, then why won't you give it back to me? I paid in full (plus extra that they scammed out of me), closed my account, and vowed to be a thorn in their sides. Do yourself a favor and beware of credit card scammers operating under the guise of a reputable company. read more

I made the payment two days ago and it seems they have not taken it out to charge me interest. They charged me interest for two months after I closed my account previously. I asked them (Nicole SCCV09) if they can take the money if I give them my debit card card info and she said, NO. read more

I truly regret ever getting a citi credit card. Processing time is ridiculously long, causing confusion and disorganization with charges and payments debited from checking account. Customer service has improved, but still, I only use my citi credit card when my AmEx is not accepted and only for the points/rewards purposes anyway. It's just not worth the stress of trying to figure out where they come up with your balance since charges show up 3-5 days later. read more

I spoke with another supervisor and Citicards has officially dropped the ball. After over two months of mailing and faxing them documents and speaking with a dozen people in the dispute department, after they assured me they would get me my refund, they tell me that I am out $510. If you have a Citicard and attempt to return merchandise with their assurances that you have a "zero liability" account, just know that this is an out and out lie. read more

Citibank Costco Visa is the worst customer service center I have ever dealt with. Tried emailing them, tried calling them. Costco should have gone with someone else. read more

DO NOT GO WITH CITI!!! I opened 3 separate accounts. I processed 3 separate balance transfers on the same day. I received 3 separate confirmation numbers. But APPARENTLY, one of them (which was the first one processed), DIDN'T get processed. I called them to ask the status because the other 2 had posted, and they said they had no record of the other balance transfer!!!! They wouldn't fix it - they said I was out of luck!!!! I've been a customer for 2 weeks and THAT is the type of customer service I get?? NEVER AGAIN!!! read more

Very dissatisfied with their promises and promotions.... I have made a purchase and prior to make a purchase called and spoke with the representative to make sure I have a 0% on purchases...And was advised yes, you do till may/2013 ,recently checked and my statement shows interest charges on the account...I've called and inquire why I have charges, csr told me that I do not have 0% on purchases...So, now I am losing money by transfering this to another card, and losing money by paying them an interest till its paid off.. People please be aware of this type of scams.....And always get something in writing to make sure you are protected from this misunderstandings!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I was /am an idiot for applying for this card. I was just trying to build my credit up and it looked good on the surface. But, I did not read the fine print and that is entirely my fault. Problem is I am STUCK with them until I pay it all off. They charge $175 annual fee. Never saw that coming. And the interest rate is 36 percent. Worse and most stupid mistake I ever made. Can't wait for my ship to come in so I can get rid of these shelters. read more

I have been a Citi bank Visa customer for over 30 years. My primary CC was open that long and my secondary CC also open for many years. Citi Bank just cancelled my second card because of insufficient use. I had not charged anything in 2 years. No notice given to warn me, just a cancellation notice when I need it as a secondary card for a long trip. Their supervisor was no help and just explained that is the was it is. I have always paid my other account on time and never had anything but a zero balance. You would think Citi would check my primary account before just arbitrarliy cancelling my secondary one. The supervisor said that was too bad and would need 2 weeks opening up another. FOR 30 YEARS OF STEADFAST LOYALTY, THIS IS WHAT YOU GET AT CITI !!!!! read more

I tried to get back $7500, less than a week after the transaction. It had been fraud...a scam. Since the culprit couldn't be reached by telephone, I couldn't get it taken off my bill!! I'm a senior and it was to have been used in a business deal I had hoped for. I called often but even though they put it on hold twice, I still have to pay it....Yes, I should cancel this card if I ever get it paid off...Now the interest is another problem. read more

You do not want anything to do with them. They are unethical and dealing with them will make you want to go bang your head against a wall. I have had a credit card with them for 4 years, I pay my balance in full every month. They offered a 0% interest and double miles reward for balance transfer last fall. I accepted, they honored neither part of the deal. Now they are trying to charge me interest for a month when I had no balance. They are TERRIBLE. And I had a Bank of America account for 9 years, so when I say they're terrible, I really mean terrible. read more

Citi Cards is the worst credit card company out there! If you haven't had a problem with them yet, just wait..it will happen. I received a letter from G. Stevens saying that I owed an oustanding balance of $13.09. I checked with my bank and found out that Citi had received my payment (in full) ten days before it was due. Citi agreed that they received payment in full before the due date, but the $13.09 was an interim interest charge. I have NEVER heard of a bank charging you interest when you pay in full before the due date. I've talked to four people at Citi and they all read from the same script but they're not budging. I have had it with their horrible customer service! read more

Who knew that if you didn't use your Citibankcredit card for a while, the largest bank in the country couldn't afford to keep your account active. So they cancelled it, along with any thank you points and/or whatever else I had earned. I called and some very robotic sounding young lady said that yes, that was their policy. No notice. No warning. Just "you haven't used the account in too long so we've cancelled it." I was keeping it for emergency use but if they don't want my business, who needs 'em. Their interest rates are high...which probably pays for all the mailings they send out. Bleh! read more

Citibank sucks! I had a Shell and Exxon Mobil account for almost a year. I had no problems with these accounts up until recently. I used them responsibily and when I did either paid the entire balance or at the very least more than minimum. I recently applied for a Goodyear, Big O Tire and Brandsource accounts all of which I was approved for at mind you 28.99% APR. All of a sudden, I receive 2 frantic calls from Citibank wanting to know if my identity was stolen. I laughed and stated no, that I did, indeed apply for all 3 cards. The next thing you know, I receive an email the very next day from the credit review department stating that all of my cards had been cancelled despite the fact that all of them were responsibily being taken care of. They "claimed" that the credit bureau sent them information indicating that I had applied for "too many cards" (but if that is the case, why did they just approve me for the 3 cards and to add insult to injury, even sent them to me?) I do NOT recommend applying to Citibank, they pick and choose anyone they like, cancel anyones account at anytime and are a ripoff to begin with. Their customer service reps are rude, smart mouthed and disrespectful. I have also complained to the Better Business Bureau, but they simply mirror the messages to me from Citibank. CFPB also did not help me at all. The wouldn't even tell the the reason the accounts were closed. read more

This is probably the worst bank and the worst credit card customer service department there is in all of the banking and credit card world. I have never been so misinformed by so many people as I have from the reps working for this company. . . They don't know what the hell they are doing. They should at least have a good personality or be nice , right? Wrong. You won't find that here. Never open an account or apply for a credit card with Citi unless you like having banking and customer service issues. Citi anything sucks! I just closed out and paid off all my accounts with them due to so many problems I've had. I'm done with them. No more hassles with Citi. Trust. I know what I'm talking about when it comes to customer service .... not to mention tehy put false ratings on your credit thanks sears card ...aka kmart read more

I had several student loans with Citi over the years. All of my payments were deferred until I graduated, yet I still made occasional payments when I could. I had even paid off several of my loans before I was even required to make a payment. Last October (2010), I received a notice from Citi that all but one of my student loans was being sold to the Dept. of Education (like everyone else's). Though I still had another year before I was required to make a payment on the remaining loan, I paid it off completely then and there with a final payment of just over $300. Here's where things went sour. According to my online account page, the payment was confirmed and the loan was paid off. The money was also debited from my bank account. In July (NINE MONTHS LATER), I receive a payment schedule from Citi stating I need to start paying off my loan soon. I knew I no longer had any loans with Citi, so I called customer service. I made my final payment on 10/7. They claim to have rejected my payment on 10/11, yet the money was pulled from my account on 10/12! They claim the money was returned to me and I needed to contact my credit union. They flat out REFUSED to help until they had received a letter from my credit union with supporting documents. I have called several times over the past month and never received help, even after they received all the supporting documents. I just keep getting excuses, delays, and refusals to take ownership of their mistake. The most recent conversation ended with them refusing to help because they sold the loan to Sallie Mae a couple weeks ago and all my records were transferred to them. I asked why they were not keeping their records for seven years, as required by law to which they replied "we don't have to since we sold the loan. All disputes on this loan must go through Sallie Mae now." This issue has drug on for over a month and is still nowhere near solved. The only progress made has been by my credit union and Sallie Mae. Citi has done ABSOLUTELY NOTHING even though it was THEIR MISTAKE! In conclusion, Citi has no customer service to speak of, Citi would rather refuse to admit their mistakes than solve them, and they will completely ignore you or brush you off at any chance they get. I cannot express enough my wish that you NEVER do business with them. read more

Disputed a several fraudulent charges done with my Citicards credit card. Later on I noticed that I only got refunded for one of the charges on the same batch. I contacted Citicards and they told me to send all the information on disputes to Sioux Falls Branch in form of a written letter, which I did- and once again I never heard back. What can I say - This sucks!!! I'll get rid of rest of my Citicards while dealing with this shit. I hope some one on Citibank reads these reviews! read more

I was a customer of the credit card company for 6 years. I always had a small balance and always made my payments on time, never late. I decided I wanted to get rid of my balance and pay off my credit card in full this past December, so I did and I decided to close out my account, not them, me. Well after I paid it in , I got hit with left over interest of $29.00. so I called them and paid it. Well, then I got hit with a $40.00 late charge fee for not paying the left interest on time. Mind you it was 3 months later and I had closed out the card and paid it in full in December. So I called and got hung up, 4 times asking to speak to someone. I then called one more time and spoke to a supervisor named anthony, who spoke like he was from india, so I asked to reverse the late charge fee as I kept getting hit with charges 3 months after my card was closed. He said, sorry I'm not doing that. I told him I was a valued customer whom always paid on time for 6 years, he said he didn't care, the account was closed, mind you it was me that cloesed it. I told him I would write a bad review, he said go ahead. So here it is - Do NOT go with this credit card company. DO NOT give them your business. DO NOT waste your time on a credit company who doesn't care about you and your business. I told them good news goes fast, bad news will go faster. Spread the word about this piece of crap credit card company. read more

After fighting fraudulent charges on my account for two months I finally get a letter from Citi basically saying to "stop trying to get one around us and just pay your balance already or we'll report you to Equifax". Gee Citi, thats what victims of fraud just love to hear. Go with Chase or AMEX if you're looking for a card with good customer service. You'll need it one day. read more

My father was the victim of credit card fraud (elder fraud) where someone was charging his credit card monthly for nothing. He had been paying but had also racked up some interest. We did not realize it until he was hospitalized. Citicards was great to work with on this! They went back a full year and refunded all the money plus fees and interest. Everyone in the dispute center - especially Melanie- was polite, professional, genuinely caring about the situation, and worked hard for the resolution. I have never had a citibank credit card but will consider it after this experience. They stood behind the cardholder 100%.. He also had a similar situation with AmEx and they sided with the person charging the card and told me to take it to court - which I am doing. Am EX - don't recommend read more

Citicard has the worst, most uninformed, duplicitous and dishonest service I have ever experienced. For five months they dinged me late fees when I had several times requested AUTO PAY in Full. This is for ONLY ONE TRANSACTION ALL YEAR. Then, they approved removal of the fees (2 months worth) and AFTER the approval and without notification changed their minds. They "could only approve one per billing cycle." Then, when I had to call another "Customer Service" line to close the account, THEY HUNG UP ON ME. These guys are criminals and if I had the time to pursue them, I would. DON'T EVER DO BUSINESS WITH CITICARDS, EVER! read more

If there is way to give a NEGATIVE 5 Star, I would give it to them. With all of the turrmoil in the US banking industry, these guys have gone from being a very customer service oriented bank to being TOTALLY a RIDICULOUS organization. We have my account since 1995 and since 2010 these guys wants to figure out HOW to charge Monthly Fees for whatever little corner they find. My account has a $1500 minimum, so we put $1500 in a Savings Account. This meets the minimum, but yet, every month, one of my account (jt) or the kids account will get charged OVER and OVER. When I call, there are TONS of APOLOGIES and then the account is fixed. A month later, it is BACK to SQUARE One. After 6 months of this back and forth, I am finally posting this here. This NEVER happened before the Marketing Department started charging these fees to recover their own losses from 2008 and 2009. It is NOT a Consumer responsibility to feed their losses. I am going to these accounts, while I already have accounts at smaller regional banks who are nible, have zero complications, and NEVER went through the losses that BoA and Citibank has gone through. I am sure that Citibank and BoA will perish in the most of operation that they are in right now. If you are considering opening a Citibank account, then Please Reconsider. Instead, look at BMO Harris, American Bank, ING Bank and HSBC Bank. The latter two are accounts that I have had open for 10 years, and they are the BEST OF ALL. Thanks for reading it. Kenny read more

Disappointed in their customer service. First, admittedly, I screwed up. I thought we had met the $3,000 minimum for purchases in the first three months in order to get the 50,000 bonus mile award. Unfortunately, we were about $56 short :(. I called Citibank to see if they would give me more time to meet the $3,000 minimum--I could spend that amount on groceries that afternoon, I said. After speaking with several representatives, who also consulted with supervisors, and submitting a "dispute" through official channels, the end result was denial of my request. Not even a 30,000 bonus miles award--as one representative had suggested to her supervisor. Denied. Needless to say, I am going to cancel our Citicard--and instead use my Amex more.In contrast to Citi, they have great customer service, and have always been willing to work with me if there were any hiccups. read more

Although I give Citi a lot of thanks for being the first issuer ever to extend me a credit card to help me build my credit history, the actions they decided to take against me have been utterly appalling. I applied for a Home Depot store card backed by the same issuer and was approved and then the next day, Citi decided to close all the accounts I had with them, including my well over a year old Forward card and a Best Buy card that I had been approved for earlier in the month. I've always paid my cards on time, never paid less than minimum payment, never maxed out my card and always kept my account with them in great standing and basically they were spooked by some new accounts on my credit report. No negatives on my credit reports whatsoever and I've had credit for well over a year now. Their customer service is absolutely abysmal especially considering that Citi is one of the prime lenders out there and they've also been very unhelpful in helping me trying to get these accounts reopened. I'm even contemplating taking this matter up to their executive office in the hopes that something can be done to rectify the situation but I'm not too confident about that either. Bottom line, Citi sucks so much as a credit card company. They do not care whatsoever about their customers and will do anything to screw them over to make a quick buck, even when they've had a checking account with them well before ever getting a credit card with them. These fools wouldn't even let me do a product change on my discontinued Forward card to a Double Cash card and lied to me on the phone saying that I didn't have any APR reduction offers when the executive office was able to do just that without any issuer. I don't even know if I ever want to deal with these scumbags again but I highly suggest that you take your business somewhere else and don't ever bother with Citi and their lackluster piece of crap cards. They are about as bad as Wells Fargo and even Capital One I found much easier to deal with. Yeah, they're that bad. read more

I have been a member since December 2017 This month we were trying to make a payment on 2 promotions as the beginning of January we paid off 2 other so there were only 2 left so I ended up speaking with 4 different people as I got disconnected twice and the third time I was speaking with someone who obviously was not american and had a hard time understanding that I wanted to pay on both promotions and my minimum payment so the guy must have misunderstood what I was trying to do and asked if I was ready to make the payment and I knew he didn't understand as I asked how much was the payment and I he told me and it was over 300 dollars which was the total of both promotions which didn't have to be paid off til august and I told him no and asked to speak with a supervisor and he said yes and transferred me without me saying yes to the payment. I was transferred and got someone else not a supervisor. so I called again and got a supervisor and got everything taken care of and was ready to make my payment and he said didn't u make a payment today and I said no and he said a payment was made for over 300 dollars and I told him I didn't authorize one and I wanted my money back well he said that wasn't possible so I told him I was going to call my bank and get a stop payment and my bank said it would cost me 35 dollars and we are on a budget and now that they had almost half of my check and I had other bills that come out of my account I called home depot back and as of yesterday I was told they don't know how long it will take but they are going to try to expedite it as soon as they can. right now I have only 50 something in my account with more bills due. I don't know what I'm going to do. They make mistakes all the time on our account I told them were going to pay off our credit card with them and close it and go to lowes or somewhere else it's just rediculous. Bad review from me and can't wait to pay them off they actually told me yesterday they will give us a 25 dollar credit for whatever we want to use it for but hell that doesn't pay our bills we have a car payment in a week and if it's late it goes against our credit. Actually I hope I have got the right person to complain about as I remember now when I called I called home depot so I'm assuming they r the ones who allocate the payments not really sure. If I'm wrong I will take this down and change it to Home Depot thank you read more

I have been a faithful customer of Citibank Double Cash Reward Card for over 4 years. I always pay double or triple the minimum payment every month. I started with a small credit limit, and built it up to a very high credit limit by paying my bills on time with no late fees. For This loyalty, Citibank slashed my credit limit by one third overnight during the middle of a Pandemic without any notice or warning! This company has no loyalty or respect for customers. No of the other credit card companies have done this to me. Citibank knows my monthly income, and they know I can afford to make the payments as well as the payments on the interest! I don't get it because they are making a ton of money on me in interest?? I cannot recommend Citibank to people! They have a cold, banker's heart during a worldwide Pandemic! P.S. I worked very hard to get my credit limit to where it is. Hence the word "credit". It is supposed to be there when you need it! I had no late fees, no bankruptcies, no charge offs, no delinquencies???? read more

CITI CARDS is one of the worse companies to deal with when it comes to disputing charges. They do nothing for you except write a letter saying that the case is close. I have two accouts with them and I'm closing both accounts. SO DO NOT EVER APPLY FOR A CITI CARD. read more