I have used Paytrust for 10+ years and love the service. You get all your bills in one place and pay it from multiple accounts with a complete history in one place. They never used to withdrawal money from your account and just sent payment on my behalf. But with their recent move to banking business, they now take the money first and then send it to the payee. This means that any issue with your payment, and all your bank accounts with them are frozen. That is where they fail. i have been trying to resolve a problem with them for 3 weeks now and have to keep calling them back. AFAIK, no one else provides the service they provide (total bill management). I am going to start packing and move to my bank's bill pay system. Any good alternatives out there? read more

been with them for the last 15 years but with this new validation system I am no longer a believer.I cannot pay my bills when I need to. I call customer service but still cannot get into the system without them being able to verify with a number... which means if I don't have cell coverage in Maine or am in China and don't have USA roaming I can't take care of business. Why don't they allow for email verification? They truly have not kept up with the times. They were great in the year 2000 and a disaster in 2014. read more

Very disappointed in the past couple of years--was once a great service. They are now owned by Intuit--the company that sent out Quicken 2016 with numerous glitches which prevented any possibility of reconciling accounts--the numbers just changed randomly. Customer service has been out sourced (I spoke with someone in the Philippines) and she told me that if two bills were sent by the same company, they didn't pay either. This is wrong but then they are probably paying very little to the out sources. Very sad that a once good company has faltered. read more

I would give this company a negative number if possible. If there are other disgusted customers out there who have documentation of "canned" customer service resulting in problems with payment of one's bills on a timely basis, please message me. I am not an attorney. I am just trying to find out how many consumers have been hurt by this company. The only power that we have as paying consumers is to work together to make a change in the way this company handles its customers. read more

Wow, they are really bad. I am a new customer, and now a former customer. I set up my account and their website let me have all my bills sent to them as payees. Only to learn 3 weeks and 4 calls later that my account had not yet been "verified". Supposedly their verification department had emailed me, but I never received the email; not even in my spam folder. Without you being verified, you cannot set up your bank accounts with them to pay your bills. So you are left in the predicament of Paytrust having all of your bills, and you have no way in which to pay them using their site. And get this: in order to verify your account with them, you have to email them your (1) driver's license, (2) social security card, (3) utility bill, and (4) voided check to their support@paytrust.com email address. Unencrypted!! Can you imagine if your email to them got hacked?!! They offer no encrypted method to send them and/or upload your sensitive information. This set up process was so bad I decided to terminate my account with them. I can't even imagine what it would be like to trust them with paying my bills. While I was on hold trying to figure the mess out, I saw all of these bad YELP reviews. Sure wish I had seen them BEFORE I had my bills sent to them. Yikes! I will be spending the next few days changing my address with all my payees back to my own address. read more

If there was a "zero star" option, I would use it. Add my name to the chorus of long-time users that have seen what once was a very good service decline into a frustrating experience. If you are thinking of using this service, look elsewhere. I'm going to. read more

After about 15 years of being a loyal customer, I have to give Paytrust 1 star. Paytrust used to be good, but now is worse than useless. Customer service is terrible. I can't even cancel my account. Stay away! Use your own bank's billpay service which is usually free and just as easy. read more

I speak as someone who has been a customer from 2000 to today. I was paying 10.95 a month for this service. For that, basically I got 4 or five bills per month scanned and put up on my Paytrust website for review and payment; and I paid my bills via Paytrust. I certainly do have other billers. Most of my billers chose to send the bills in paper to my home, rather than to a p.o. box in South Dakota. I would pay them through Paytrust too. Some of my billers will bill electronically, and I was getting some electronic bills on Paytrust. However, it turns out that I can get the same electronic billers to copy my bills to my free online bill paying service through my credit union. Paying bills still requires attention, even with Paytrust. Large corporate billers often change their billing addresses, depending on how they structure their back office operations to reduce their own costs. It's up to you to catch those address changes; Paytrust isn't going to do it. So in sum, the bill management service isn't nearly what it is cracked up to be, and it is doubtful whether it is worth the monthly fee (which is higher now for new subscribers). Apart from that, consider the danger of giving a third party like Paytrust the ability to automatically present ACH transaction payable to them, to your bank. All is well until you change banks, or until their ACH transaction for their monthly fee hits your bank account when it has a zero balance (which can easily happen if you are changing banks). Paytrust is set up to make the ACH transaction three times, and if after the third time it isn't paid, to "block" your account. Think about it: Paytrust, knowing that the first ACH transaction bounced, will go ahead and write two more rubber checks payable to itself in your name on your empty bank account. And, each time it bounces, they will charge you a penalty, and the bank will charge you a penalty. The total fees and penalties over a 10 day period could exceed $160, as they recently did for me. Their policy is that they will not waive those fees. This, remember, is a firm that is supposed to be providing a service to help you manage your finances. Some help! This brings home the point that Paytrust isn't acting as a fiduciary. Paytrust is not your friend; Paytrust is not something you can love (in response to Mark A.). Paytrust will act against your clear interests, when it is in their interest to do so. Finally, let me say that while Paytrust's website still says, in its help screens, that if you cancel they will write to all your billers to redirect your bills to your residence, that is not true. As I was told yesterday by a customer support rep., their new policy is that that service is no longer provided. read more

Always Been my favorite place in South Dakota, always will :P. Keep up the good work, Sioux Falls!

Terrible customer service. I received an email asking me to call to provide personal information to avoid deactivation; I provided that information to a CSR in the Philippines barely able to communicate in American English; a couple of weeks later, my account was deactivated anyway. Again I called a CSR barely able to communicate in American English; one week later, my account is still not active and I my credit card payments are late. I already applied to switch to my bank's bill payment service. Save yourself a major headache and skip Paytrust. read more

I have been a member of PayMyBills and then Paytrust (From INTUIT, i.e. Quicken and Turbotax Parent company) since 2000. The last 24 hours has convinced me to leave. Customer service locked all my accounts and stated that there was "no supervisor available for the next 24-48 hours". I asked what would happen if they had a fire or natural disaster, no supervisor?? I will be going to an alternative service. It is a real inconvenience because I have more than 300 payees registered. PAYTRUST is no longer worth the frustration read more

I give them one star, only because I couldn't find the negative star category. In one sentence, Paytrust may be slow and inefficient but at least they're are expensive. Backstory is this: I rec'd notification that they need information on my funding source, then 3 days later, I rec'd an email with similar subject stating "no action required". Problem non-existent, right? Wrong. Paytrust froze my funding source because I didn't provide to them my date of birth. Mind you, I have had Paytrust as a service for years. No worries, Paytrust says, it will be up and running in 3-5 days. It's now been 17 days. Result is that I found an alternative bill pay, and meanwhile I wrote checks to avoid any late payments. Best part of their screw-up is that I now have a cheaper bill pay (it's free with my local bank!). Is the local bill pay better? Don't know yet, but certainly it can be no worse. Paytrust: avoid. read more

I have been a member of PayTrust for more than 11 years. The early years were wonderful allowing me to track a private business, rental property and several personal accounts from one electronic "banking" option; however, the last couple of years have become increasingly frustrating. Customer Support has been less than satisfactory or altogether non-responsive, services such as account balance reconciliation (MINT) regularly malfunctions and finally, other direct electronic banking options now exist. I would strongly recommend that you exhaust all alternatives before selecting this fee-based service. read more

OMG their customer service sucks. Have not been able to update Real Balance since January. They never respond to messages left on their site. They are terrible, but only service that does the bill scan. Been using them for many years. I wish there was an alternative. read more

I could repeat everything that has been said in the other reviews, but its all true. Bottom line is that this used to be a great service in ~2000 - 2005, but not anymore. Do not sign up for it - use another bill payment service. read more

I have used the service since they were PayMyBills.com and thought they were the best bill paying service available. Their Real Balance feature allowed you to balance your 'checkbook' between your bank and the bills paid by Paytrust. This feature was critical to paying bills on time, but not overdrawing your bank account. They recently seemed to have discontinued this feature, without an explanation to their customers. Their Customer Service for these types of issues has been Non-existent. They don't seem to value their customers based on my experience requesting help with the Real Balance fiasco. Unfortunately after using them for over 15 years, I will be looking for a new bill payment service. read more

SO UNHAPPY. I've been a paytrust customer for literally years. I've rarely had to call paytrust for assistance. However today I had to and found out that customer support was switched from United States based employees to overseas to an outsourced company. My first call I got a fellow that started with "Thank you for calling Realtytrac uh Paytrust". He couldn't find or verify my information. What he did find sounded like my data record is mixed with incorrect data. This has never happened before! To make matters worse both times I called I was on a substandard connection where they could only hear every other word I said. I asked to be switched to a manager. That didn't happen. I asked to be switched to the United States. Got resistance there as well. I finally got someone who would put a request through for me to speak with a person in the united state. He was confused on Paytrust's expected return call timeframe policy. Now I'm concerned if my data at Paytrust has been breached. SO SO NOT HAPPY! read more

I have used this service for over 16 years. Their Real Balance feature stopped working over a year ago. I reported the issue many times, they never fixed it. They kept debiting my checking account. I closed the account 2 months ago, they still debited my acct until now. . Their Customer Service for these types of issues has been Non-existent. They don't seem to value their customers based on my experience requesting help with the Real Balance fiasco. Avoid this company, do not use them. read more

Consistent message through these reviews: paymybills.com was great until Intuit had time to screw it up. If the pricing model doesn't work, Intuit, suggest a change -- but don't try to run everyone off by simply providing increasingly poorer and poorer service. (Just remember, folks, Intuit is the same company that recently screwed up TurboTax.) read more

I have had 2 Paytrust accounts for years and now being told that there are no more business accounts allowed to be added and your limited to 2 accounts total. They could not tell be why but they are losing my business. Customer support is overseas and not a fan of this either - take to long. best wishes read more

This company has the absolute worst customer service I have ever experienced. I have been a customer going back fifteen years or so. I have been trying to add a new payment account from the same bank I have now. It has taken over two months and still not resolved even after numerous phone calls and e mails. Do not waste your money with this business. I am only staying because I have years of financial records there. Horrible, horrible service. Very frustrating. I would give zero stars if I could but it looks like I have to give at least one. That is way more than they deserve. read more

If your looking for a bill paying service don't even consider Paytrust at this time. I've been a user since the inception over a decade ago. As others have mention, there is no customer service. When it's working it's a great product. The problem is when it's not it becomes a nightmare. Their realbalance is great, when it's not broken. It "broke" several times over the years. Last year it took 3 MONTHS to fix. This was a system wide failure. Just as the 2017 started another system wide failure realbalance. No resolution timing is given. The last time the only way I knew it was finally fixed was monitoring a thread in the mint.com support board and trying the feature once a week. Again, when it works it's great, but each time you log in you are actually relived things are working. That doesn't give you any confidence in a company being paid to support your financial obligations! Maybe a real company will buy them and elevate the service and support to 2017 levels. read more

The World's Worst customer service. What they say compared to what they do are polar opposites. It takes multiple calls, emails and follow up to get anything done. I've used them for over 10 years, have 3 accounts with them and have finally come to the conclusion it is time to start find another service provider...one that actually cares about their customers. read more

Just don't t do it...Customer service is non existent! I've had a problem with my bank getting hacked into so they changed account numbers. Should be no big deal log into paytrust and update account number right....WRONG you can't do it. They tell you to make a new account which I did. Well the way they do it is to put a small deposit into your account then verify the amount. OK that should be no big deal well they never make the deposit so I'm stuck with an account I can't use as my bank will no long pay out of the old account and I can't verify my new account. Customer service is farmed out to who knows where and all they do is make excuses and make a trouble ticket that is never dealt with. Just moved all my bills to Epay and am going to dump paytrust. This is a great shame I would pay double just to have my bills in one place if the service was up to date. Oh and I've been with them from the time they were paymybills that's like 15 years. Really just don't! read more

I have been a member of Paytrust since it was "PayMyBills" (over 10 years). They recently did some kind of computer upgrade or modification and in the process changed my Paytrust bill payment account to a CLOSED checking account that I had not used for years (I tried many times to remove it and was unable to). Anyway, they admitted it was their screw up but sent me to their collections company, who owns them, Metavante, who said "too bad, pay anyway". I paid and the payment was never credited. My payments for credit cards and utilities did not go out. I came home to a house without water and two late cc payments after they had sent me message my funding account was approved. I am filing with my state attorney general as well as theirs. I believe they have breached their fiduciary duty to me as a party entrusted with my funds. Their off shore customer service agents have little ability to speak English. I am transitioning everything-what a pain--to my bank. They have gone down hill and take NO responsibility for their actions. I have sent at least five letters and messages about the billing error to no avail. Avoid these people if you value your credit. Also, their system will say a bill is going out for payment and then they will cancel it without paying it. This is why I am involving the FTC, AG Consumer Protection and any banking regulators interested in this. Too bad they ruined a good thing. read more

I have been a Paytrust user for over ten years. Yes, occasionally, usually when I initiate a change, there is a moment to get the change resolved properly, like when I switched from a business to a personal user. However, personal calls came, the fee was reduced and my issue was personally taken care of. I love this service and customer service has been balance far to the positive side. After another successful use today I researched reviews. I am just saying, I am a long time user and proud to be a loyal customer. This service pays off for me and I recommend it frequently and it far exceeds anything you can get from a bank. I send monthly checks and pay all me bills through paytrust and order the year end CD with all the data. A bargain at twice the price. read more

No stars. ... Got the t-shirt when they began business as Metavante. Intuit bought and ruined them. I think they will shut it down. There is no service, except some really nice folks in India, polite, but hard for even a fan of masala dosa like myself to understand. read more

After no less than 15 years plus with Paytrust, we are jumping ship. Unable to log on, called and we're told to change browsers ...we tried on Safari! Internet Explorer and several more. We tried on 2 laptops, one IPAD and one desk top. Then they told us to try Chrome....really????? I know we cannot shoot the messenger, but apparently Paytrust has farmed out their support to a third party. Really??? The woman we spoke to kept us on the phone for 5 minutes to write up a ticket.. Judging from other YELP reviews, we are not the only ones who are fed up. Logging on has become an ordeal. I realize $12.95 is cheap, but do the math....hundreds of thousands of people....and more and more are fed up. good Luck Intuit....keeping this ball up in the air, is a no go for us.....we are done...as soon as we can LOG IN!!!!!!!!!! Something we have not been able to do for 12 hours...we are done. You have lost us....NO LONGER PAYTRUST users! read more

I have a bill on automatic payment. Paytrust assigned and sent the payment to the wrong company. After an hour with 2 different customer service reps, no willingness to admit to error. It is my fault because both vendors have the name of our town as the first part of their business name. I am supposed to call the vendor they paid and get them not to cash the check, contact the one they were supposed to pay and explain late payment, and pay $30 to bank to stop payment. Why should I trust them with my money? They should be apologetic and go out of their way after such negligence. read more

If all is set up and runs normally, they provide a decent service. But if there is a need for the slightest change in the account, disaster strikes. Their processes are byzantine and broken, and non-sensical and they don't care. Their bureaucracy is prehistoric and worthy of a third world country, at best. We changed funding account, it took us about 25 phone calls and 12 hours on the phone just to regularize the situation. While it took us one call and about 6 minutes with Chase. These people live in a bubble, outside of time and space, and are oblivious to customer needs. read more

I appreciate all of the comments and yes this service should dominate bill payments service as we know it. I have been a customer for 17 years. Right now, there is mu Credit Card bill siting in my inbox from Citibank as a notice. I have called FOUR times but the key here is that this service has been moved offshore to Manila. Ask the person where they are. Has anyone found a similar service? read more

It used to be a good system but now everything is sourced overseas and full of technical problems that they will not fix. Good luck finding anyone that will help you. They just hope you will go away rather than fix it. I was a customer for 15 year and now I'm cancelling everything. Terrible loss!! read more

I've been with them for nearly 20 years. I used to sing their praises to everyone. Now I hate them. They are constantly screwing with people now. They just disabled my service because after nearly 20 years, they said I had to verify all of my personal information including social security number and birthdate to some contractor over the phone. (everything they need to steal my identity). And the stupid thing is they already have this information. read more

I have been a customer for over 10 year from the time it was PayMyBills. Intuit messed this up. I use to work at Intuit, so I can understand how they can do this to any product. With the new double authentication, the time it takes to log in, I might as well write the checks myself. The customer services is terrible too. I will be dropping them. read more

I have been using this service since 2001. I have been liberated from my mailbox and checkbook. Friends - are amazed that I can travel constantly (RVing) and I never need to worry about missing a bill payment. I have even been able to change my banking accounts and PayTrust makes it easy to change the payment account. Is the service perfect - no, but it beats all of the other options read more

Great bill payer service with long term record retention. Great for completing info required for taxes. Only problem I have is that they have trouble with the new "user identification quuestions" many credit cards and other sites require. read more

worst service ever. More importantly it is impossible to cancel. You cant do it on the website and the customer service people are rude and incompetent. I cant believe that this is all owned by Intuit. I revoked the permissions to access my bank accounts and they continued to access them. read more

As a 10 year customer I finally had an issue tied to changing banks. Because of a problem on their end a number of my checks did not get processed. I was stuck with multiple late fee's from utility and credit card companies. Zero customer service! Refused to take responsibility and help resolve. I am dropping immediately and would advise people to find another service. Extremely disappointed read more

The BEST.... when things work! Problems are not handled very well. Customer service is always sympathetic but not very good at solving problems. I find it necessary to monitor activities to see that no bills/payments are missed. read more

I agree that Paytrust has gone downhill. Way down hill. I started with them in 1995 and until recently the service has been terrific. Lately mistakes have come fast and furious. They said I had a MasterCard bill due immediately. Upon examination, I found it was actually a Visa bill I had paid weeks before. Then they sent me two local utility bills as "received today and due tomorrow" -- a most unusual situation. Upon checking I found one of them was not due for several weeks (as is the usual case); the other I couldn't check because when I went on the Paytrust site to view my bill, they displayed a bill that had been paid five months previously. In each case, my attempt to deal with Customer Service was fruitless, featuring long delays while the agent "researched the issue" while only retrieving the information I had already given him. The explanation he provided was incomprehensible, just babble. On the credit card mess, I was given a case number and promised a follow up to explain how this problem occurred. Never happened. A once-excellent service now a disaster. read more