I have been a Paytrust user for over a decade. For many years I loved the product and trusted that my bills were paid on time. As of the past year their service has rapidly deteriorated, bills go unpaid, website is clunky and often does not work properly. I would NOT recommend this product anymore and would go as far as saying - STAY AWAY from this service. read more

Customer service is the worst!!!! I have a problem with a payment that was supposed to have been made to Comcast which they never received. I was issued a case number 2 weeks ago and Paytrust still has not gotten back to me! Comcast has threatened to shut off my service so I sent another payment. Cannot recommend this company!!! read more

20 year plus user of Paytrust. Was very good. Of late, suddenly I can't pay my credit card bills via their e-bill system (CC company sends bill to Paytrust, automatically shows up on my bills). I'm not talking about Podunk National Bank credit cards. I have this problem with a Citi bank card and a CapitalOne credit card. This is a significant loss of service!!! Try your own bank instead. read more

I have been with them for decades, they were fine until I needed to make a change. I have waited three weeks to get a new funding bank approved, called, got a ticket, no response. Emailed again three days later and still no response. I can no longer pay bills because of their incompetence! Good Bye Paytrust!!! read more

Terrible customer service. I signed up for it years ago before my bank did electronic bill payments. I haven't used Paytrust for over 10 years. When I called to cancel, I was able to verify my name, address (from 10 years ago), phone number (from 10 years ago, bank account, social security number. Not enough verification according to Paytrust. I was required to guess repeatedly about which payees I had used the service for 10 years ago. I finally was able to remember a couple payees from back then.....after a bunch of wrong guesses (so much for their bs about security. Phillip Gallaher, Floor Supervisor/ Team Lead, was the head moron that I had to deal with. read more

I have been a customer for over 20 years and have tolerated cuts in service levels and unresponsive customer service because I have not been able to find a replacement service. The service started off great but the continual erosion of services coupled with my recent interaction with customer was finally the last straw. They said they had to verify my identity and proceeded to ask me for my birth date, last 4 of my SSN, address and phone number and email in order to be verified. Wow, no level of personal identity protection at all. Having all this information visible to a front line phone support agent, working from home in India, is really scary. Everything you need to steal my identity. When I protested and asked to speak to a supervisor I was told that unless I provided the information they would not assist me. read more

Let me start by saying I have been a customer of PayTrust for over 10 years. I used their full service including using the mailing address for all my bills. This WAS an excellent service. It may still work for some people but the degradation of service is so bad that I have already started the process of closing my account. If I have to spend hours and make multiple calls to resolve an issue, any time that I may save by using their service is down the drain. If anyone from Quicken or PayTrust is reading this, please let your customers know that you have no intention of maintaining this service. Close shop and move on! read more

I've been a Paytrust customer since 2002 and I'm currently experiencing what all of the reviewers say about EXTREMELY POOR AND INCOMPETENT customer service. 4 days ago without explanation Paytrust cancelled my automatic bill payments and then De-activated my account. I was shocked, as there was no reason for it. When I called Customer Service to find out why Paytrust had done this, I got an overseas call center representative who told me "I'm sorry ma'am, there is no documentation in your account saying why this has happened". So they had no clue as to what was going on! I was incredulous. I've had to call several times in the last 4 days to try to get a Supervisor to call me so I can find out what's going on with my account and NOTHING but promises that someone will get back to me. My account may have been hacked or an employee may be tampering with accounts and Paytrust has show NO URGENCY to get to the bottom of this. It has caused me unbelievable stress not knowing what is happening with my money. I've had to change my bank passwords and now I have no access to the account numbers and addresses to creditors that has been stored in my account for almost 20 years. THIS LACK OF CUSTOMER SERVICE IS ALARMING FOR A COMPANY THAT HANDLES HUNDREDS OF MILLIONS OF DOLLARS FOR ITS CUSTOMERS. I would steer clear of Paytrust. It has numerous 1 star ratings for a reason. read more

From GREAT to USELESS . Amazing how big companies come in and buy great companies then completely ruin them . I get locked out my account all the time now and it constantly asks to call my phone for the verification number . Note you do this 3 times and it locks you out (but nothing says you are locked out until you call into their offshore support) Who are very nice but have a hard time fixing the problem on a permanent basis. It's at the point now where I have to spend 20 mins on the phone with support everytime I want to pay my bills. Just changed password to what I wanted, went to log back in 10 mins later and once again it will not let me in. Do yourself a favor, Keep your online banking ! read more

Au revoir, Paytrust- it was a beautiful longterm relationship until about a month ago. I received an email asking for confirmation of account details. I called and complied with this request- three times! Paytrust has frozen my account so I'm slowly shifting to my bank's (free) bill paying service. It's a pain, and I'll miss the scanning, but the show must go on, right? I wonder if any corporate honchos are paying attention to these reviews- this is NOT customer-centricity. read more

I am going on a month and these idiots can't figure out how to add a chase bank account to my profile. I have sent voided check and DL on the May 8th and have 8 follow-up calls with no-one able to assist. The customer service dept is obviously not in the U.S. and they can't talk to any other dept. THE WORST RAN COMPANY I HAVE EVER SEEN. read more

After over 10 years of using paytrust I'm going to drop them. Their customer service has moved to the Philippines and is the worst ever. I had a simple request and the agent, Mai, kept putting me on hold for long periods of time, then asking me again what I wanted. Then she'd walk me through steps that nothing to do with what I was asking. Then put me on hold again, several times. After complaining, she hung up on me. Good bye paytrust and Brad Smith, you failed read more

Paytrust used to be great. I've been a member since 2001. In the last year the service has become increasingly less useful and their customer service is non existent. I've called, emailed and begged for help from their customer service team and gotten no response. There seems to be no one home in upper management to assist. I'm so frustrated. read more

I'm in the process of transitioning to my bank bill paying. It will be a long and slow process. The most disheartening thing is that Paytrust is still the best at what it does. To me that smells opportunity for an entrepreneur who can get the resources together to compete. I would actually pay MORE money to have the same service that they were back when they were paymybills.com. Back then, most bills were identified and handled properly, and paymybills.com would even handle the negotiation to get the payor to send the bills properly. That was an actual service. Now, the vintage user interface that has not been improved for 10 years (except of course the marketing landing page) is a chore to uses and they've remove all of the charm that made this a great service and added clunky authentication. Typical big company acquisition of a niche player wringing every last nickel out of loyal customers, and just overall acting an egregious and loathsome manner until the attrition becomes too much and they shutter the site. Unfortunately, I have not been able to find any kind of real competition for them, so I presume that either their cost structure is too high, the business model is untenable or the founders cashed out and the current leadership is incompetent. read more

I read the list of unhappy reviews with no understanding. Paymybills then Paytrust has done everything I wan't and more. I started when my Dad had a stroke in 1999 and we drove back and forth to see him. I carried bills with me and always paid a late fee. Even in normal times, I had paid a bill in my mind once the check was written in the envelope with a stamp.and would pass mail boxes with them in my bag just forgetting to stop and send them offf. I paid $400 in late fees that year. Benefit 1: When I got Paymybills, they started receiving all bills for vendors that could accomodate 2 addresses for a customer. I set up everything for an auto payment, knowing that in the 2 week window, I could come in and adjust if I wanted, or also could send a supplemental payment if I wanted to reduce a balance. People who billed me, like doctors got set to pay at once or to pay multiple equal payments over time, depending on the size of the bill and the number. I paid the exact amount and not a penny more. Benefit 2: I stopped paying late fees. The only late fees I've paid since late 1999 are those for times when I was in the hospital. I can call using the numbers I've saved at Paytrust and they will waive a late fee if you haven'thad one in a while and were in the hospital. Benefit 3: The drama of the bogus HIGH water utility bill. Paytrust has 3 years worth of pdf bills online, or they did when a family member died in 2009. In summer of 2009, I got a utility bill for which the water usage was about $600. I had spent most of this one summer billing period in Houston dealing with a death in the family and I'm the only one who ever waters a lawn in my house. So no watering. I was showering and eating elsewhere, so no showers, no dish washing, no kitchen prep. The other resident takes 1 -2 showers a day, washes 3 plates and 3 sets of cutlery a day, and does 3 - 4 loads of laundry each month. I was able to whip out usage statistics from the site and create a spreadsheet and graph it "gals per month" with months for the three years side by side and pdf documents inserted into the workbook. BOOM! The graphs demonstrated conclusively that in 2009 the meter hadn't been read since February and was given an artificially low reading until mid-summer when they did a catch-up. Water rates rise exponentially in 1K to 5K gallon tiers. The refund for this snafu paid about all of my utilities from November, when I finally got them to agree there was a significant unidentified factor causing the readings to be off, through February. If I didn't have the ready data on paytrust, and the ability to create a meaningful spreadsheet, I could still be arguing. I've never had a payment missed except when iwas sick or working a lot of overtime.. Yes, some of the questions they say are for ensuring security are matters of public record. Yes, sometimes it takes perserverance to get a supervisor when you need one. But I don't have to keep a list of websites I have to go to, I have copies of history online for a significant period, and I can write a check online when I owe someone money. I don't carry a checkbook. I have a much better idea of what's outstanding because it's the bank balance, less the upcoming payments, less any cash I know I'm going to need. plus, the disappearing late payment helped me clean up my credit reports and get a good deal when I refinanced my mortgage. read more

I was a customer for over a decade. They have some bugs and instead of taking reasonability they open a ticket for 7--10 days. Needless to say, that is much longer then it takes them to take $ from your accounts. They told me a Supervisor would call me in 24-48 hours and it took 9 days. His excuse was he "had a car wreck". When the second Manager called me back he started to talk about an issue that was literally solved and had no idea why he was calling and ultimately said he could not help me in any way. It is very confusing who has he responsibility, Intuit, Quicken or Metavante payments. In any case stay as far from this company as possible!! read more

You'll see the same thing here as from a ton of other customers. I don't write a bad review unless it was really, REALLY bad. My time is valuable, but I had to write to say - beware, this product is no longer stable nor maintained. Customer support is poor, and I am actually going to have to spend the time to move my payees to my bank. BIG PITA. I have been a customer for 17 years - now I am being forced to move on. Poor job Intuit / Quicken / Paytrust. boo read more

The overall idea is excellent, but PayTrust takes that great idea and uses it to milk you for all they can and ignore the rest. Their customer service is the worst I've ever encountered. Furthermore, they have not developed any new features for years, something which could easily make this service complete. It's obvious they're putting nothing into this anymore. Seems like a ripe opportunity for a competitor. read more

I have used Paytrust since 2001 and have never had any complaints. I have often been amazed at how they could do so much for such a small fee and not make mistakes. Lately, however, I have been disappointed. I have had some bills not presented to me online for payment, when they had routinely been captured and presented to me like clock work. This resulted in a past due bill. My requests for help with this have been ignored - 5 times so far. This was never the case in years past. I still have not received any response from them, other than the automated "we got your inquiry" email. read more

I was a subscriber to Paytrust for over 10 years. During that time, the billpay service was unremarkable. The primary challenge for anyone using Paytrust is that it is nearly impossible to make changes to your account information. If you need to add or remove a spouse on your account, forget it. If you need to change the accounts used to pay your bills, good luck. If you try to cancel your account with them, expect it to be grossly mishandled and likely require you to take them to court to get this accomplished. Most banks have a service that is superior to Paytust. The one single benefit of Paytrust is that my bills were sent to them, scanned into the system and posted to me for payment. I could at the end of the year order an expensive CD with the images for all of my bills, which was convenient when I needed it. In all, Paytrust provides a common service for a fee that most banks offer for free. Unfortunately they are mind numbingly difficult to deal with - stay away. read more

I have been using this service since prior to the Intuit takeover (when it was called Pay My Bills). It has been a tremendous convenience for me because I travel 75% and can put most of my bills on auto-pilot. I very rarely have payment issues and they are usually due to my payees changing website security configurations. That said, since the Intuit takeover, when there is a problem, customer support is, in a word, AWFUL! The current, and worst example, is that they have blocked my account for "failing to respond to a security e-mail" back in November. When I looked up the email, I discovered that I had replied to it but the response they sent indicated they could not do anything because the email address I was sending from did not correlate to an account. How was that possible when I was responding to a thread sent by them to me?? I phoned about this (in November), confirmed that they did, indeed, have the email address in question attached to the account, answered the other security questions and considered the matter closed. Two days ago, I received another email to the same address informing me that my account has been "blocked". And again, when I replied to it, Support tells me the email address is invalid! Again, I call them and re-confirm the address is correct and give them the security information. And they tell me my account will be disabled for 3-5 days for "processing". So my bills will not be paid for 3 to 5 days due to their bureaucratic incompetence! Under Pay My Bills, if there was an issue where a payee claimed a paymentn was late or not received customer support would initiate a conference call with the payee to straighten out the issue and correct any setup problems, I usually received credit back for any late fees incurred. That kind of service does not exist with Intuit. If your bank offers bill paying, you should look hard at that first. I am now after this experience. Stupidity is about to cost Intuit a 15 year customer. read more

Nancy W has a review on December 21, 2015 that exactly mirrors my experience with Paytrust. I've been with Paytrust almost from the start but recently their service has gone South. Way South... Similar to others' recent posts, I too sense that something has changed at the firm. The lack of customer service and the 'hoops' you need to jump over to change funding accounts (my experience) is astounding. It's almost as if they're begging you to quit the service. A year ago or more Paytrust would have been an easy 5-star service for me to review. But it took me weeks to get a new funding account approved (I work on Wall Street and when you change jobs you are often required to close brokerage and banking accounts and move them to approved banks). I had to send them a host of sensitive information to 'prove' that the funding account was mine and I was never told where I stood in the process. I called "Service" countless times and was told that I would hear back from Paytrust in 24-48 hours (never heard anything even once) and now that my account has been approved... I am on this 60-day probationary period where you have to fill-in all of the mailing addresses for your payees when you write them even a small check. It has become so bad that Nancy W's hunch may be right... they probably want to shut down the service. Even if that's not their plan, market forces will close it for them if they persist in their (in)actions. I am actively looking for an alternative and for sure there's a window here for somebody else to step in to do what Paytrust USED to be so good at. read more

Here is my recent email to Paytrust... Your service has gone from excellent to deplorable recently. I have been a customer since 1998 and now I can't even pay my bills using Paytrust. I changed my funding account and Paytrust tried to pay my AMEX bill using the old account. That locked up my account and Paytrust has not been able to resolve the issue for 2 weeks! It has been 12 days since the new funding account was approved and I still have to pay my bills by mailing a check. WTF? Get your act together Paytrust because myself and many others who have posted online are ready to take our business somewhere else. Have you even read Yelp lately? People are having the same issue as me and getting no help from Paytrust. I have faxed and emailed copies of my checks before AND after my new funding account was approved at the request of Paytrust. I have never received an acknowledgment of receipt and the account is still not working. Today I was told to call back yet again. This is unacceptable. I have a job I need to be doing not spending my days on hold with Paytrust employees who have no idea what they are doing and can't help me! read more

I would love to be able to write a review about the PayTrust service but I cant because the service is so SLOW in verifying my funding account information. Their Funding department does not respond to email inquiries. If you wish to use this service, be prepared for 2-3 weeks of set up time and a non-responsive customer service department. read more

I was also a very happy customer for 15 years, but have to concur with the other reviews that their customer service is extremely lame. I have 3 funding accounts and one of those accounts is in another state and had an insufficient funds. Because its in another state I had to wire money so it took 3d to resolve. I certainly understand if they shut off payments from that account, but they shut off payments from all of my accounts, so now I have late mortgage payments, late utility payments, etc. I've tried 3 times and their supervisors are always "engaged in the hall". Its been over a week! read more

Used to be a good service. Now terrible. On the phone with customer service for 30 minutes and they were clueless.

Been a longtime Paytrust customer (close to 10 years). I have had issues with them in the recent past but this one is unforgivable. I have my physical bills sent to them as I travel a lot. Along with those bills my replacement credit cards are sent to them. They told me last week they would forward it on to me as soon as it was received. This week they told me they are unable to forward the credit card to me. This is the second time they have "lost" my credit card. I will be ending my 10 year relationship with them and moving everything to USAA. read more

I've been a PayTrust customer for 17... yes, seventeen years. This used to be a solid service, but honestly it's antiquated now. They are constantly dealing with bugs that are time consuming and frustrating for me. Such as a system update that changed my username to all caps without notifying me. That of course causes the account to be locked, which requires a phone call, resetting, new info and a mandated hold on the account. The latest is their abysmal attempt at security. In an effort to be secure they have compromised every aspect of usability. I often access my account from work, each time I have to go through a process when logging in that sends a security code text to my phone. This is after entering Id/pw and answering security questions. No joke it takes 10 min just to login. Recently, I changed bank accounts... same bank, just a different account number. It took 2 months to get the new account approved as a funding account by PayTrust. They had no clue what they were doing. In the mean time I called at least once a week to get the status and always told I'd get a call back within 1-2 days.... a call that never came. Once the account was finally approved they locked it for ANOTHER 60 days!!! Of course I'm expected to continue paying for 4 months of non-service during which they will not pay any bills within what they call a "trial" period for new funding accounts. And conveniently fail to notify that they aren't paying scheduled payments, no, I have to be embarrassed by companies calling me at work asking why I've missed a payment. So much for their notification policy. I only stuck with the service because I thought it would be a hassle to switch. But their customer service is a useless and ineffective nightmare of bureaucracy. Stay away from them. I've had 17 years of commitment to this company and they have single handedly cost me hundreds in fees and dropped my credit score. Use your bank's free service. It will save you $$$, time and sanity. If they treat long term, no issue, perfect payment record customers this poorly, I'd hate to be a new customer. You can't trust that your payments will go out and when they don't, you are left dealing with the consequences. read more

John K. is exactly right. I have been with Paytrust for over 10 years, but I will definitely switch if I can find another service that I am comfortable with. Since Intuit took over, I have had repeated problems with unassigned items. For whatever reason, Paytrust can't seem to match up account numbers and, as a result, items get stuck in "unassigned" mode. This can be a huge problem unless you are constantly watching your inbox. Messages to support have gone unanswered or are answered with irrelevant information. Paytrust used to rock and I would tell everyone to use them. Now, I say use caution. read more

Paytrust customer for 15-20 years and until this past month would have given them a 4* rating. (5* before Intuit bought them. I now get long lines of unassigned bills). Last month a bill was automatically paid with a bank account that has been closed for 5 years. May be my fault, not sure, but the problem is that when I called to deal with it found my account had been locked and the issue immediately sent in to collections (took 5 business days to get to collections), then collections waited 7 business days to make sure my payment cleared, then 7 more business days to get notification back to Paytrust, and 7 more business days to get the account reactivated. Shutting my account for a month? During my month off I started using other means to pay my bills and am planning on closing my account. read more

If I could I would give zero star! As a long time customer of 15 plus years I had a number of small issues, but the last one trumped all. I added a second bank account some time back and scheduled my real estate tax payment to paid from that account, only to find out that the payment with check number assigned, was sitting there unpaid, but "in process" three weeks after the due date. I immediately called and talked to some customer service person in the Philippines and got the run around about "having to contact the tax collector" which of course is nonsense. Today, as soon as I had absorbed the complete failure by Paytrust I went to the tax collector's office and paid the real estate bill, including a a massive penalty (far in excess of $1,000). My attempt to talk to someone in authority at Paytrust was futile and I will drop their service as quickly as I can. What an expensive mess! read more

I was a customer for over 10 years. They make it extremely hard to cancel the service. After sending several emails and speaking to a representative, I'm still getting charged!!! I sent several emails using their website form canceling service on 12/20. No response. Spoke to a representative on 12/26 deactivating the account. Refused to give me deactivation verification email in writing. Said the phone call is recorded. That is all I need. Incorrect, I'm still being charged for a service I am not using. Called the bank to block them from access to my account. Contacting BBB next. read more

I have been using a bill paying service since 2003. My first one was PayMyBills, which was bought out by Paytrust, Paytrust,, in turn, was bought out by Intuit, the company that sells Quicken brand products, including its own Quicken bill paying service. I think the original idea was that Paytrust would be integrated with Quicken, but this never happened. When the service started, it was very good. Most bills were extracted electronically from the bill issuer. The set up was sometimes involved,, but once set up, seemed to be infallible. If the bill could not bet set up electronically, then it was read by a person and assigned. Since Intuit took over, the quality of service has deteriorated markedly. Some paper bills are assigned,,, but most now result in an e-mail asking me to log in to assign the bill. Electronic bill fetching has failed in at least two instances this year. In one instance the computer mistook an account balance of over $4,000 as the minimum payment due, and was all set up to make a "minimum payment" of over $4,,000 before I caught the error. I reported it. It was not fixed so the next month the same thing happened. I reported it again and was told that Paytrust could not fix it,, and recommended I check the bill each month. In another instance the service could not fetch my Bank of American credit card bill electronically, and failed to notify me of this fact, so a late payment occurred. Paytrust blamed the problem on BoA changing its log-in process. However, logging into my account proved not to have changed. Again, it took several months for Paytrust to figure out their problem. Customer service, which used to be very good, and located in South Dakota, has been moved to Mumbai, and it no longer worth a damn. My most recent problem to figure out a problem with the Paytrust web site resulted in a disclosure that Paytrust does not have a technical support service for its website. I am probably not going to stay with the service. The only reason I am still a customer is that it is a long and involved process to change to another service,, and naturally Paytrust does not offer any help in that regard. It's really too bad. This used to be a great service, but it has been neglected and underfunded to the point where it is now just about moribund. read more

I gave up! Cannot at all understand what Intuit is doing or who is running this business. I'm actually thinking its someone that is intentionally trying to sabotage their business since the customer service is obviously overseas now. I can only assume the funding account approval is there also because it's gone haywire. After more than 2 months I STILL haven't gotten our new personal credit union acct approved. Like other people here I've: faxed, emailed, phoned AND mailed all my proof. Get no responses other than a generic "we got your fax". If you email, they tell you they can't help via email "due to privacy". All I want is a status...what privacy issues there? Phone, last call he said he doesn't know why hasn't been approved and someone will let me know what's happening...nothing. My mailed letter to Paytrust main office and the Customer Service went unackowledged. They are not understanding that this is VERY important. I haven't ordered bank checks in years because I've had Paytrust. (Our credit union gave us 2 books when we signed up fortunately.) After 13 years I'm quitting the service. They had a steady $9.95/month X 2 from me for years and I never thought about it. Moved about 8 times in last 13 years so was great not to have to change many vendor addresses. I guess Scott Cook doesn't read Yelp as I can't imagine he'd be advocating this. read more

Another unexplained cancelled credit card payment - at least they knew why this time and it only took 27 minutes to get them to cover $25 late fee. Called back 11 days later, still haven't received it. Passed some blame to the last operator, blah blah blah. Assured me 3 to 5 more business days. Cost me 19 min of my life on the phone this time, stay tuned. . . Make sure to check out my last review. read more

A loyal supporter since 2001. Just cancelled today. They do have people on staff who read but they read from scripts. The last 4 calls to try and get a problem resolved when I asked for a supervisor I was told they were all in meetings. Yes, each 4 days at different times of day. On the last try I asked when a supervisor who can "push a button" to resolve my situation would be available... I was told 24 hours. HORRIBLE RESOLUTIONS to a minor concern. Initially I was told 1-3 days to resolve even thought they have notes on file saying the problem was fixed 10 days ago my account was till frozen. At the end of 3 days I was told another 24 hours...about the time a supervisor is available at this company. Sad LOL. I am stuck with Quickbooks/Intuit at my workplace and know they are inflexible and costly...this inflexibility has come though with their new acquisition on Paytrust. read more

I must agree 100% with others who have written reviews recently. I've used PayTrust for many many years and have set up accounts for family members as well. It was always reliable and easy to use. The new interface that was just released is truly unbelievable! It is nearly impossible to figure out what it is telling you, what has arrived, what needs to be paid, or how to pay it. It took me half an hour just to assign two bills to payees and then figure out how to pay them. One example: in the drop down menu now to select a payee, every payee I ever used, including those that were deactivated 15 years ago, all now show up in the list. And the list is not alphabetical. This is the last straw. I am now migrating my bills to another service and setting up auto-pay where possible directly on websites. The convenience of being able to monitor all my payments in one place may not return, but I can't live with the new PayTrust! read more

I've been with this company for about ten years, perhaps about when it first started. I think it was originally called "GE Bill Manager" or something like that. I really loved it until about 2-3 years ago and over the least year I've been seriously considering finding an alternative. While much of what they do for me works pretty effectively, there are a few things that have really started to bug me. #1 - Reduction of functionality - I have never see a internet-based company do what these guys did and actually take functionality away from the customer. There are lots of payees (people/companies sending bills) who do not have a means of doing ePay (for example, my landscaper). Every month the bill from my landscaper comes in as "unassigned" even though in huge letters at the top of the bill is their name. Paytrust used to assign these but no longer does, probably to save costs and to push customers into the sometimes very painful process of setting up eBill. The problem with "Unassigned" is that it just sits there until it's assigned. This takes away a huge amount of the value proposition of paytrust because you have to keep tabs on what goes into unassigned. The whole point of paytrust should be to automate as much of this as possible for the customer! #2 - eBill doesn't work for all payees - It's ok that it doesn't work for my landscaper, but how about CitiGroup, which is one of the biggest banks in the world! I've tried for the last 6 months to get on eBill and it just won't work. Paytrust keeps saying that I need to check my username and password for CitiGroup, which I've done at least 5 times. Customer service has just totally dropped this and won't get back to my emails. It's really annoying. Now I have to set a reminder on my calendar to check my credit card bill online and then pay via paytrust. This sucks! #3 - Hard to set up new funding account - I've been trying for the last 3 months to set up my Capital One banking account as another funding account. I've entered the info online. I've seen in a scanned check. I've pinged customer service 4 times. It's still listed as "pending". Customer service has not responded. This sucks! This used to be a great company/product. I think that it could be great again, but it needs to address these and some other issues that I've run out of time to explain. read more

Tried to setup a new account after reading their glowing reviews on their website, was impressed with Kiplinger's review. However, it's been more than a month, and they have not approved one funding account. I've submitted several tickets, with the same response, that their workload is unusually long. I've called several times, without any success. So, enough is enough. Frankly, these are symptoms of a company going downhill. read more

Not recommended if you expect to see you bank balance as they say you can on their website. I've been with them many years. When everything works it is easy to give them 4 stars. But sometimes everything doesn't work. Customer service is near zero. Fixing a problem can takes weeks, many weeks. I've had problems with scanned paper bills in the past (once they sent a check to pay off a loan rather than just make the payment - an amount WAY beyond my checking account) Still their service mostly works. But now for the last couple months I can't see the balance in my checking account because they can't connect. That means I have to do a manual reconciliation by opening my banks websites (I used two) then determine what has been sent from paytrust than hasn't cleared my bank before I know what I have available. I'm transitioning all my bill paying to the banks. There are some features I give up like scanned bills. But fortunately bank and credit union bill paying is getting better and easier to use. The number of bills needing to be scanned or managed manually is very small (only medical bills for me). I'm again in one of the many cycles where my "real balance" is not available on paytrust nor has it been for about 2 months. The latest response from customer service is "we're still working on it and by the way, the real balance in your checking account is an extra feature". For me, not knowing my balance after the checks they've sent is simply a non-starter" Save your money. This service is more likely to cause you to bounce checks than you are without it or with an alternate system. Customer service will be unhelpful at least 80% of the time and 100% of the time related to balances. read more