VERY POOR customer service. Owner promised he would be at installation appt, stated he had racks to hang clothes on during the installation, stated his product doesn't chip. All lies. We were not provided with any racks and the installer installed the organizer in our master bedroom closet with numerous chips on the corners of our shelving and big gouge in the middle of a shelf and left without saying a word about them.
During the installation my newly installed dark laminate floors were scratched and scuffed and numerous paint chips and dings were left on my staircase wall, along with a chipped banister post that i had to re-paint. In addition we had to call the evening before the appt that was scheduled as they didn't even have the courtesy to call with an arrival time. It was a fight with owners wife to get the installer to come earlier than 10am because we had appts to keep that day. Owner just promises a lot of "extras" and doesn't deliver just to be able to make a sale.
His daughter is a hot head who decided to call at 930pm to demand a repair appt the next day after I had to cancel an appt due to a very ill child and said I would call them back. I called the owner out on the BS attitude of his daughter, the rudeness of calling so late, and the repairs that needed to be done in addition to the replacement of the shelving via email and he did not once address any of my concerns or even apologize. Company refuses weekend appointments even though there were issues at the install that needed to be addressed and they should be working around my schedule instead of what is only convenient for them.
At our estimate appt owner was to provide me with an additional quote for my living room nook as well as shelves for my kitchen cabinets - it was never provided. After this experience we will be using someone else and so will the other 5 people who were going to call. Terrible company. Terrible service - don't believe the lies on their website - be wise and spend your money with a reputable business. read more