You don't want to have to call a cesspool company, but if you own a home it's just a matter of time. We have been calling on Jimmy and his family to service our home since we moved to the area 17 years ago. Always able to tend to your needs expeditiously. Competitive pricing. Knowledgable. We've had the unfortunate experience of cesspool problems beyond just a pumping, and Payless Cesspool is our go to. Will be using them shortly to replace our cesspool. Definitely give them a call. Everyone has a bad day once in a while, but as I said we have used them for 17 years for a reason. read more

Pay More Cesspool Quoted 2800 to clear pipes, empty septic and collar overflow that was 3-4 ft below grade. They cleaned septic and pipes to septic for 1000 They verbally told me that would apply to the 2800. I called them to come complete the job but they said it would be 2500 because it was 5 days later Called a more professional company and they found drain pipe for overflow Cleaned aerated chemicals for 450 Payless will make you PAYMORE read more

This company is amazing. Would highly recommend to everyone. Plus, the owner is absolutely hilarious and lightens the mood.

Called Payless Cesspool as a new homeowner for maintenance of my cesspool. Joey was amazing to work with, very informative and educated with the company (I come from the city so I've never had a cesspool). Got an appointment on a Thursday for Saturday, Memorial Day weekend. Didn't have to wait. When James arrived for the service, very professional, knew exactly where the tank was, and explained in detail about cesspools, etc. Reasonable pricing, relatable, down to earth family to work with. Would highly recommend to anyone! read more

They came on last minute on Saturday before I had company over. Highly recommend Payless cesspool company.

There's a reason why we use them time and time again. Efficient, affordable, and service that you can trust in. It's family owned and operated, and from estimate to completion it's nothing but top tier customer service. We live by the water, so need more frequent treatments, and they are quick to respond, always on time, and informative/helpful throughout about what to do to get the maximum benefit from their services. Today they worked around my schedule, were in and out with almost no evidence of their work, and the two gentleman were beyond courteous and respectful. With so many things being bare minimum, it seemed necessary to leave a review with how impressed I was. Could not recommend a better company, Payless Cesspool gets a 10/10 from me. I went to leave them a review on Facebook, but apparently I was that impressed at my last service that I already did! read more

Payless Cesspool Sewer & Drain - Plumbing Near Me - Rocky Point, New York

Jimmy and Joey were absolutely great to work with. Explained every step. Prompt, courteous, neat and knowledgeable. I would recommend to everyone. read more

Amazing!!! Couldn't thank them enough all was going great today doing wash, toilets flushing fine then the toilet wouldn't go down. My dad checked it tried snaking it nothing was happening. Dad said we have to call my parents have been in there house for 32 years no problems. Dad found the paper saw a listing for Payle$$ Cesspool and called they were here in not even 20 minutes! We were nervous as we are having a NYE party that we might not get seen but they were quick and reliable!! The gentleman that came was hands down the best even with my dad asking questions and watching. Highly recommend and can't say thank you enough!!! read more

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Called Payless because of advertisement for $169.95. Have used them in the past and was satisfied, however when they arrived I was offered a "special" more complete cleaning, aeration and pumping of more liquid for $450, which I declined. I wanted to pay $169 per ad. After pumping out I was told there is a dumping fee of $80 as well as a digging fee of $50 (my cover is 2-4" of grass, not 12"). I wouldn't have minded paying what ultimately cost me $300 if they had only advertised it correctly. read more

Payless Cesspool Sewer & Drain - Advertisement - Plumbing Near Me - Rocky Point, New York

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My mom phoned payless cesspool sewer & drain in rocky point today for a yearly service fee of $169.50 ; to throw a $21 product in the cesspool. The older guy tried to sell her some bs package which she replied no . My mom is a tough 80 year old who wo't be taken for a fool! His manner changed when she said she was only paying the $169.5O package & his reply was that he would not have come. He also added an additional $75 to get rid of waste which she was not informed of. After a 25 minute job the young kid worked on the old guy got out of his car to give my mom the bill . She was told that they needed work to make a larger hole which will cost her over $3500 with no estimate breakdown ! Older people need more aware of companies that change prices or make up repairs !!!! Lesson learned!!!! read more

Customer BEWARE of this company. Installed a Septic tank in the snow and refused to come back to finish with the huge dirt piles left in my yard that are filled with large sections of slate from the slate wall they mowed down. Called them many times and they refused to work with me and have yelled at me and hung up on me. I now have to hire someone to clean up the mess they left. The attitude of this company is horrific towards a customer who has used them for the last 30 years. Am devastated at the treatment of this company & lack of professionalism and disrespect to a life long customer. Ironically they are annoyed at me for calling them to ask when they would finish the job. read more

I called Payless Cesspool for pumping awhile back. A simple pump job turned into a nightmare. A quoted price of about 200 turned into 700. Stay away from these crooks read more

Warning! Beware of this company. I used them recently and was overcharged by 40 percent compared to their competitors. They do not honor their online coupon on their website. I complained of the price with no avail. They do not honor their original quotes. Affordable Cesspool Company would be a better choice. read more

This company came off nice and reliable. However, after they left and we open the pools to check on the work we got charged for we found them still full. So we turned on our video camera system to re watch what the employee did and he removed a small amount from the tank, did NOT added chemicals, etc. But we were charged over $700 for "pumped cesspools and chemicals." If you use this company make sure you watch them do the work they say they will perform. *****Note this review was written after contacting the company first and offering to show them the camera footage.***** read more

I left a review on Google as well but I wanted to make sure it was listed here as well. My basement was taking on water and I was in desperate need of help. LBD weekend, no one was available. Thankfully I found Payless and they came within a few hours. James fixed the issue quickly and gave tips for future issues as well. DO NOT go anywhere else. Trustworthy and fair priced. read more

If I could give James a million stars I would! Showed up to my house on time & very professional!! Found my tank within minutes after not even knowing where it could be! He is absolutely amazing & everyone that works there are professional & trustworthy! Definitely would recommend & use them when I need it again! Thank you James! read more

Roseanne took my initial call and dispatched Joey to do the job. Joey arrived on time, was extremely knowledgeable and an absolute gentleman. He explained everything he was doing step by step and went above and beyond what we expected. I would recommend Roseanne, Joey & Payless Cesspool & Drain in a heartbeat. Thank you both for such a wonderful experience!! read more

I called on a Sunday and they picked up!!! Roseanne is wonderful. So helpful and knowledgeable. The company came on Tuesday morning as they stated they would. They also called the night before to confirm. All I needed was a service and that's all they did. They did not try to sell me any other service that was not necessary. This is a very honest and reliable company. This is my second time using them and I am very happy. read more

Awful!! Quoted 350, then charged 1275.00 after the job was done without mentioning the increase. I called around to all competitors, they all say what was done should have not been more than 500.00 after explaining the invoice. They are thieves!! Will be contacting consumer affairs and making a complaint. read more

Payless Cesspool is awesome and I would definitely use them again. James was professional and courteous(even after my mom confused the information). After having sich a horrible experience with Cesspools R'US from Lindenhurst, Payless Cesspool was a breathe of fresh air. Top Notch Service -Ms. Sweet read more

We have a small bungalow on the bay. Our toilets were backing up. I called on Sunday and after a reminder call during the late afternoon on Monday, they showed up at 5pm on Monday. The cesspool cover is exposed, so there was no digging. They said they would pump out and add chemicals. After a few flushes we determined it was not the cesspool but probably a clog in the house. Our son removed a toilet bowl and asked the Payless crew, who were ready to leave, to electrically snake the line. We paid $675 that night for pumping a cesspool and it wasn't really the problem. During the following two weeks we were hearing the glub-glub in the toilet bowl. We limped along not using the washing machine and limited the amount of flushing. By week three the washing machine water backed up into the shower and the toilets no longer evacuated when flushed. We tried limiting water usage but had enough, we contacted Payless again, hoping they would come and correct our clogged situation because they never corrected the clog on the first call. They came 2 days after the recall, wouldn't take any responsibility saying they weren't plumbers. My husband ordered them out of the house. Called another cesspool company who showed up in 2 hours, went under the house to clear the clog and aerated the cesspool for $500. read more

2 days ago I needed cesspool servicing and was given the name of Payless Cesspool, Sewer and Drain from my neighbor who had used them and highly recommended them. From my initial phone call with Roseann, I was treated respectfully, responsively and with a great deal of kindness. (I had recently lost my husband who always handled this kind of stuff, was a bit emotional and didn't even know where the cesspool was!) Roseann was so comforting to me and told me not to worry, they would take care of everything. The next morning two men arrived to do the work. James was amazing. He handled everything with kindness and confidence and immediately put me at ease. He explained what was going on and what needed to be done. I felt not only taken care of but cared for! The work was done quickly and thoroughly. Because there was a flood in my basement, James also suggested I look into restoration services as there could be potential for mold from the water damage. I never even thought of that. He recommended a company that his company had worked with before and my experience with them was just as good! Thank you James and Roseann! You guys rock! read more

I called this firm to clean out my cesspool and septic tank after I had a backup into my shower. I called them early in the morning and advised I needed quick service. They show up hours after and it all went down hill from there. I provided them with a survey of where tanks were located and they couldn't find the access point to plug in their machine to pump out. The workers even remarked how owner of firm doesn't equip them with proper tools to locate access points. (metal detector) As they poked into ground to find access point they broke one of my in ground sprinkler heads. It was a mess then they called owner to remark they could not find access to drain tank and he advised me to get a survey with measurements on where exactly tank was located. So I called builder of home and they sent me a survey with exact measurements of where tank was located. I printed it out gave it them and they said they couldn't find it as they did not have proper tools. As it started to snow they got frustrated and said they would come back. I feel bad for workers because the owner of firm doesn't care to equip men with proper tools to do there job. So one of the guys says we have to charge you for a service call. The charge is 75.00. I couldn't believe they wasted my day sitting home waiting for them broke my sprinkler head and didn't solve my issue. On top of it they wanted to charge me. I advised workman come back tomorrow fix issue and I will gladly pay you for a job well done. He said well if we come back tomorrow and fix it we will deduct it from your total bill. At that point I lost all confidence in this firm. I told workman let me call your office talk to boss. I told owner how can you charge me you didn't resolve issue and broke my sprinkler head. He started yelling I had to pay him or else. I said I would not unless you fixed issue. He yelled at me some more then told me to have a nice day and hung up the phone on me. My home has a commercial grade HD surveillance camera system I wish I could post video of this entire event. Now not only do I still have cesspool which needs to be pumped but I have to call my lawn sprinkler guy to fix my sprinkler-head. Sure that's going to run me 220 easy. Highly frustrated how this went down caused me more damage and owner doesn't even care. You would think he would have gotten into his own vehicle and come down himself to lend his expertise. But obviously doesn't care about his customers or thinks about repeat business. Note pictures of truck say owner operated. More like owner absent and he doesn't care. Don't use this company they are not out for your best interest. Terrible!!! read more

Owner took my call and it was the best experience I have ever had with a cesspool company! Highly recommend!

The inevitable happened and I needed my cesspool pumped and aerated. Walter from Payless Cesspool was prompt and courteous. He had to first find my cesspool, on a very hot day, and always smiled while working and answering my questions. He described everything I didn't know about cesspools, showing and explaining every step he did. Price was fair and I will call Payless and Walter for future needs and cesspool maintenance. read more

I had them come to my house .. Two air raid & empty , cesspool .. If u have them do work .. U have to watch them .. Didn't do a full or good job .. Had to call someone else !!!! read more

The licensee Rosann Pisano quoted a price of $425 to pump out our septic solids tank. Her man, "Walter" was caught in the age old scam of refilling our tank from his truck when he thought nobody was looking. (This enables them to save on dumping fees at the local sewage facility). A call to the licensee resulted in an increase of $100 to complete the job. The local Police were ultimately called to assist us homeowners in removing this company from our premises. My advise: Don't let this company on your property! read more

They have a "unusual" approach to solving your cesspool problems...kinda like your podiatrist looking at your shoes and determining you need brain surgery. Despite your being up sh*t creek, do try to get a second opinion and pay less... a lot yes. read more

this was my first experience having to deal with a cesspool problem. I've lived in my home 12 years and didn't have a problem until this week. Since my sister, who also lives in Patchogue, told me she uses them all the time and they are reasonable and professional, I called on sunday. I spoke with Jimmy the owner and he couldn't have been nicer. He listened to my needs and arranged to have his son, James come this morning to fix my problem. James was not only professional and knowledgeable, but a very polite young man and a pleasure to do business with. I highly recommend this company as they care and are willing to be as much help to you as they can be. read more

Joe from Payless showed up at our home today. Mind you, this is the second cesspool company we had to call. Not only was he professional, he was determined to find the location of the tank and found it when the other company spent hours here and couldn't find it and left it a disaster. We couldn't be more happy with the service we were provided today and look forward to using them in the future. read more

If I could give this company less than one star it would make this review more accurate. We had an issue with a backup in a waste line which caused the toilet to not empty completely. Called Payless (thinking a local company would take better care of local customers than some other company in another zip code). I was wrong!! They showed up, fixed the problem (or so we thought, at a cost of over $800.00 for less than 2hrs work). Two days later we had the toilet back up into the tub!!! Called them again and was informed by a nasty woman in the office that "the boss" said that despite the fact that they were just here for that same problem, the job wasn't "guaranteed" because our pipes were "crimped" and the worker couldn't get complete access to the clog. Funny how that inability to reach the obstruction and fixing the issue didn't stop them from charging top dollar for half-assed work! We called RotoRooter and the clog was completely cleared within half an hour of arrival. I guess they have tools that magically move through "crimped pipes"! Avoid these charlatans at all costs! read more

After spending hours trying to determine if we had a clog or a full tank, we called their office mid afternoon on a Saturday afraid we called to late in the day for someone to show up...but we were lucky and Joe arrived about an hour later. He was informative and professional. We needed a pump out, but we had no idea where the tank was. He not only found the tank, he dug it up the cover for us. It was raining pretty hard at the time too. After he pumped out the solids, he snaked the pipes because they weren't draining properly. He made sure that everything was working as it should before he left. He advised us in future care and maintenance of our system as well. read more

I had two dealings with Payless.... A year ago Walter came, found our pool and pumped it out - he was super courteous and professional. A year later - 3 weeks ago - I called and spoke with Jim to get a quote for a whole new system. I had at least 4 more conversations with Jim over the next two weeks - he visited our house while I was away to look over what we needed. He called me on a Sunday afternoon to again go over the project. I never felt rushed or pushed, but rather felt like I was talking to a person who cared about my families needs for our house. Jimmy got us on the schedule and his crew showed up the day he said they would. Over the course of a few hours, his entire crew along with his son, showed incredible skill with machinery, communication like a well oiled machine, and took incredible care to keep our driveway intact and installed a brand new system. The excavator on his crew used grass and a tarp like a surgeon to prevent damage to pavers on the driveway - I was so impressed with the care and skill his crew used and give them my highest recommendation. If you ever need work done for a cesspool/septic Jimmy and the Payless crew will go beyond your expectations - and the price was better than any other quote I received from 3 other companies. Jimmy - Thank you again for all of your time and energy. -Jeff read more

Can i give negative 5 stars? this company should be ashamed of themselves for their business practices. They are unprofessional and incapable of performing the services they advertise. They came to service my cesspool and charged hundreds of dollars only to say they could not find the cesspool even though i showed them where it was on the survey. "Jim" was on his cell phone studying amusing postings and laughing and sharing with the other fellow who was doing some digging. In the end he said he had to return the next day with digging equipment and would charge another $600 or more to "find the pool". But said he had already me $700 off the actual price - all total would have been over $2000!!!. I called another service i found on Home Advisor and they showed up the next day, pumped the septic and cesspool, aerated and BTW found the cesspool and Septic tank in minutes, added the chemicals and charged the same price Payless charged for doing nothing. I am disgusted with this Payless and so sorry i lost all that money. I only hope this helps somebody else before they do the same to them. Shame on Payless. read more

Came to pump my pool and told me that it was collapsed and that I needed to have a new one installed ASAP and they would not guarantee there work. Called in another company that told me the pool was fine and that they pumped out water but no solid material. In the end they tried to hard cell me into a new $4000.00 dollar system with scare tactics and lies. Sent a camera into to pool and have proof that it is not collapsed. Sneaky and unprofessional.... never use them. read more

We Feel ripped off. After five minutes of hydrojetting our cesspool, I was asked how many toilets we had which is two. The serviceman asked me to go inside quickly and flush both toilets two times each which I did. My wife watched him from a window. Upon my return, the cover was back on. I asked him how much chemical (typically sulfuric acid) he put in as I noticed there was no can/bottle within sight. He told me "5 gallons". Our regular cesspool service company was unavailable. He took 5 more minutes to write out a receipt and secure his hose. I still saw not smelled any chemical (which has a very recognizable smell). I asked about my senior discount. He said it's already included, which seemed peculiar since I hadn't mentioned it before. He then drove off. My wife watched him the entire time through the window and said she didn't see him pour anything into the cesspool after he hydrojetted it for only a couple minutes. I realized then that he sent me inside to flush the two toilets to stall for time while he packed up and closed the top. He obviously lied to me about the chemical and my senior discount. I would caution anyone considering using their service unless they care to be lied to and ripped off. read more

Jimmy and his sons are absolutely amazing at what they do. We had our cesspool collapse in (it was partially under our cement patio) not to mention, our cesspool was located in terrible to get to spot in our back yard. Jimmy and his guys had the job done in five hours and the work was impeccable. They did it cut any corners, they did the absolute best job. We had several other companies give us quotes, Payless cesspools is by far the best price. We had several people we know use other companies, they were over charged or the job was not done right. If you want a fast and easy solution to your cesspool problems, use Payless. We are so happy that we did. read more

I cannot be more thankful to have called Payless Cesspool and speak to Jimmy for a second opinion! Jimmy was so nice, respectful, personable, and funny! He did not take advantage of me and my husband being young, naive first time homeowners. His price was fair/manageable and A LOT lower than other companies we quoted. He was very responsive and reliable. His son James and his brother in law came and did the work at our house. Jimmy knew how concerned we were that our driveway and back yard would be demolished within the process since we have a tight narrow property. Jimmy assured us his crew would be as careful as they could. Jimmy came to see our property one day then came with his crew another day to assess the project. Jimmy gave us advice on steps we could take and buy ply wood to help protect our cobblestones. Actually caring about your customers and giving suggestions goes a LONG way and says a lot about a person. My husband was so impressed with how smooth the project went and how careful they worked in our 40x100 property. They were done within 3.5 hours! Like a well oiled machine! Besides the grass which is a given to be gone during this process but an easy fix, way more importantly our driveway and property is still in tact!! I cannot be more thankful to Payless for making this stressful situation so easy, quick and painless. We cannot recommend Payless more!!! THANK YOU JIMMY AND PAYLESS!! You will always have a special place in my heart! read more

Been using them for years....always available and fair priced...and respectful of my yard

Do not use this company, they sent a guy to pump my cesspool who proceeded to break my cesspool cover which cost $50.00 to replace and the only thing they could say is sorry but it was an old cover, and they told us they cost around $20 (not true) at a precast place, and when I called the owner he didn't care. I will make sure I let everyone I know that this place sucks and not to bother using them. read more