The front desk staff has been pleasant and accomodating and the doctors I have spoken to have…read moreanswered my questions. However, I have many concerns with this practice 1) there is a revolving door of doctors 2) each doctor we've seen has had wildly differing opinions on treatment plans 2) they have really over corrected each time we've come in, to the point of needing to book in-between emergency appointments because they created a nearly horizontal flare and then overlap. 4) There is zero accountability if you have an issue. Doctors are totally booked and just say they weren't the one who did the last adjustment. I would highly recommend a practice with one or two doctors over this model. Lastly, I believe in breaks for workers, but being closed for an hour and a half for lunch each day is wild - just do one hour or have shifts.

Don't know about the regular doctors here but Dr. Brett Kastin who's there once a month is the…read moreworst -- ARROGANT, IMPATIENT and has no bedside manners. I took my daughter for an orthodontic appointment. After she did all X-rays etc.... He saw my daughter in an office chair, barely looked in her mouth, mumbled two things about her very complicated situation, walked off when I asked a basic follow-up question. I was shocked. The worst experience for me and my daughter. What a waste of time. If I can give Dr. Kastin 0, I would not hesitate. He tried to briefly explain the reason for the set up of the office instead of a dental chair by saying something like he's only there once a month -- but still makes no sense that he's going to do work or even provide a consultation to a patient sitting in a small office chair. This would not have been so bad if he had given more than 2 minutes of his time and he wasn't so ARROGANT and RUDE. One last thing -- I noticed when I was leaving they provide various gifts in return for promising to write a review. They didn't ask me to do one probably because I didn't look too pleased with the service.

honestly had the best experience here, super kind staff and extremely helpful, they had taken care…read moreof me very nicely and extremely quickly, and they are the best type of people ever! if you need braces or anything in that sort definitely come here, such enthusiastic and kind people here.

Dr. Kher is very patient and the best orthodontist anyone can ask for. I've been her patient for…read morethe past three years, and after i completed my braces, she is very thorough with follow up. Highly recommend for kids and adult.

I have a terrible experience here with my filling done by dr. Alex. I came in here for a cleaning…read moreand was told I have a small cavity. This is also my very first cavity in all 24 years of my life and I trusted my dentist through the whole process. I had my one teeth filled and was experiencing pain and sensitivity but I waited about two weeks to see maybe if it's just my teeth trying to adjust. I made an appointment to go back and get it refilled and a second tooth next to the initial one had been drilled and filled without me knowing beforehand. I was never asked or told before the drilling that another teeth would have been touched in the process. I waited another two weeks after that, still pain and sensitivity. I cannot chew on anything on that side of my mouth. I cannot drink anything that is not room temperature without it triggering a sharp pain in my teeth. I went back again and a temporary filling was put it. Same ordeal, pain and sensitivity. Waited another two weeks and did a scan and was told I still had a bit of cavity that wasn't taken care of the very first time and was assured that this time for sure would be the last time I had to deal with this pain. So some more drilling was done and the temporary filling was put back in. AGAIN pain and sensitivity. I went back one last time and was told that maybe I was just allergic to the filling and a different filling was put in. Not only did it not help, I constantly feel like I have to grind my teeth now. This new filling also came with a lingering discomfort that has been causing me a headache. I will not be coming back here and I for sure do not recommend this place at all. Initially after the first filling was done, I had asked if I could please switch a dentist and I was denied that. This is obviously intentional negligence to not put into consideration what a patient is asking you. This experience is really traumatizing especially for what was told a small filling that took me 5 visits going back and forth. Please always ask for a second opinion about your cavities because this could literally be you. I really wish I have never had my teeth filled or step foot in this place. I can never rest or eat the same again and have to deal with this pain everyday. Please go somewhere else or avoid this place.

I have a terrible experience here with my filling done by Patti. She is very rude and very…read moreimpatient.

We had an amazing experience with Braces & Smiles! From the very first visit, the entire team made…read moremy daughter feel comfortable and excited about her orthodontic journey. The staff is incredibly friendly, patient, and professional. They explained everything clearly and always took the time to answer our questions. The office is clean, well-organized, and runs on time, which we really appreciate. Most importantly, my daughter's smile looks absolutely beautiful! Her confidence has grown so much, and we couldn't be happier with the results. I highly recommend Braces & Smiles to any parent looking for excellent orthodontic care. Thank you for giving my daughter such a wonderful smile and a great experience!

Absolutely the best staff and orthodontist Dr. Lee and his staff are fast, efficient and friendly…read more 100% satisfied with the service and how accomodatong they are. The facility is clean and the ladies at the front desk know everyone that walks through the door. Today was my sons last visit I will always recommend Braces and Smiles in the future.

I don't recommend this orthodontist. My treatment left me with a bad bite, jaw asymmetry, and…read moreongoing TMJ pain. I now feel discomfort in my jaw and ears when chewing, talking, or even smiling. He never explained that I might not be a good candidate for braces or that these issues could happen. Since finishing treatment, I've also been diagnosed with sleep apnea, which my doctors think may be linked to changes in my jaw from the orthodontic work. If you're an adult with a crossbite or complex dental issue, please get a few opinions before starting treatment. I truly wish I had.

I had the biggest gap in my tooth and 9 months later it was gone . God bless this place . I could…read morefinally smile happily 10 stars

I came here because my dentist recommended him and I'm glad that she did. He is very friendly and…read morecheery to everyone. He follows all protocols and the guest have to fill out a form online prior or at the office about having symptoms or being around people that have covid or symptoms.

Great service overall...from the front desk to the assistants especially Dr Bruno…read more Would definitely recommend.

Outstanding dentist! Very prompt and personable. I love the calming skylight above the chair that…read morehelps to distract your mind. Office is clean and organized. Dr. Tong goes out of her way to make you feel like family. Highly recommend!

I had a problem with my tooth: it had a hole in it after a part of it broke off after eating…read morecereal. I had spent an hour trying to find a dentist that would be able to fit me in the same day as I felt uneasy waiting. Luckily, Dr. Tong had an opening. I write this review not only because she was the only dentist who fit me in last minute, but because I was also really lucky to have a great dentist like her. She is attentive, caring and professional. I have recommended her to the rest of my family.

These people are always so kind and caring. I got my braces back in late 2009 and had them removed…read morethree years later. As you must know, when you get your braces removed, you have to wear retainers for a while after that. Today I went back just to get my retainers fixed and to see if my teeth had moved in anyway. Everyone who works there still remembered me and it was just such a heartwarming feeling. I will always recommend this place because there are such caring people there always wanting to help.

WORST person you could ever go to. I had this doctor, his wife, and one time their daughter…read moreput/change braces on me when I was 13, and they did the whole entire process wrong considering the fact that my case was extremely severe. For two years I had on braces that did me no good at all! Unfortunately, I have a tooth that should've been token out because it was over two other teeth, but they decided not to remove it which pushed my front two teeth out even more and caused severe blisters underneath my lips! Also, the last day I was getting my braces changed, Dr. Gehani literally pushed me down with his arms so I could not get up because I was gagging like crazy on the gushy stuff that you use to get you fitted. This resulted in me crying my eyes out in front of the whole waiting room, and Dr. Gehani running into his apartment from being ashamed. Also, his wife was VERY RUDE and kicked my mom and I out. After that, my dad was really upset and called Dr. Gehani explaining that he wanted to speak to him. I DONT KNOW WHY but this putrid mad decided to tell the police that he is threatening him. With absolutely no proof they arrested my dad and let him go after a few hours considering the fact that there was legitimacy. I'm so surprised to see that this place has 5 stars. The office is crappy, connecting, and everyone here is RUDE. Please, find a better place. There are millions of orthodontists that you can visit which will save you ALOT of time and money.

I had an excellent experience thanks to Lea, she really did a great job. Lea clearly cares about…read morethe work she's doing and doesn't just rush through it. She also speaks through the process and let's you know what she's doing next which is helpfully (e.g., "I'm going to place power-chains"). Lea has been the first to ask me if I'd like to floss and brush after she removed my wire. I really really appreciated this. I've experienced other techs who don't ask and rush you through the process. Lastly, she offered me a hook for placing my rubberbands in and some wax refills. This was a 10/10 experience. I definitely recommend Lea if you're going to the Astoria Diamond braces!

This place is a scam, extremely money hungry and will lie and say anything so you won't get a…read morerefund. Let me preface that at the end of your Invisiline treatment you are only given one set of permanent plastic retainers. Whereas my family and friends that went to other places for treatment were given at least two sets of retainers. Did you know that if you lose or damage these retainers it's $400. Yes, they need to be replaced every few years so imagine the cost. Also, why was a charged $400 when a past reviewer stated she only paid $100 to replace her top row? Shouldn't my set be $200 if that's the case? This office completely ripped me off. Or the front desk picks and chooses what price to give to patients. I went to the office because I thought I lost my retainer while on vacation, yes this was completely on me for that. The front desk lady told me $400 for top and bottom row replacement and to make a mold in which they would make the plastic retainer in house so that I would get it fast. It was almost 6pm so they told me that they would have it the next day. Later that evening my partner found my retainer. So I immediately called the office the following morning when the office opened to ask whether or not the retainer has been made if not to please not make them obviously since I found my retainer! The lady on the phone says no that they haven't been made yet as of now and that she would let the office know not to make them and to see if they can process a refund. She told me they would give me a follow up call in a few days. I get a call two days later, the worker tells me they made my retainer and to pick it up. So this money hungry office knew that I found the retainer but proceeded to make a shifted retainer for me anyway. Which I just wasted $400 on, if they weren't able to give me a refund at least give me an alternative treatment or something for that cost but I was not given an alternative or anything. They just went along and made the retainer knowing I don't need it. Horrible office, uncaring and money hungry employees only who just want their commission and over charge. Should be illegal. Go someplace else for Invisiline.