My experience has been a lack of courtesy and response to potential clients. After using all their recommended methods (phone, email, messaging) of contact for a number of weeks they finally call me to make a grooming appointment. However they never showed up for the appointment. They never called, messaged or emailed me to cancel even though I reached out to them through all their preferred methods of contact. Common courtesy to clients is deserved but not received. If they decide that they no longer want to work with someone, it's important to communicate this clearly and respectfully. Ignoring messages or disappearing without explanation is unprofessional and can damage their reputation. read more