Lou's is the coolest place in town! You can definitely tell the owners + employees take a great…read moredeal in pride in their pet shop. There's so much to see and explore at Lou's! There's baby bunnies, tortoises, reptiles, little critters, and even birds. Don't forget about a wide assortment of pet toys, treats, food and supplies for every pet need as well. My dogs LOVE that they carry Tall Tail dog toys. Everything is priced just right too! What makes Lou's unique is they offer a lot of fun education and learning opportunities for anyone in the community. Children can volunteer at Lou's to instill a great work ethic at a young age. This also allows your kids to learn about nature and what it takes to own a pet. Stop in today and spend a few hours exploring every inch of Lou's. You won't regret it.

Great locally owned establishment. They take good care of their animals, they keep a variety of…read morereasonably priced products for any animal genre. Just visiting is like going to a small zoo. Over the years they've had giant fish, snapping turtles, tortoises, pythons, giant rabbits, lizards, chameleons, and even a ring tailed Lemur. The less ornery ones even wander the shop. I enjoy asking the tortoise questions about aquarium equipment like hes a helpful employee. Just watch out buying aquarium plants, theyre healthy, but you might have some snail stragglers. (Two years later I still find them in my tank and thats on me for not quarantining properly)

I'm usually very picky about where I take them to be groomed but this will be my new go to!…read more They were extremely busy on a Monday but we're still very attentive and helpful. Hannah did an amazing job on them and she was so gentle with Noir who is very nervous and anxious. When I went to pick them up she was holding Noir like a baby to calm her down. I would recommend this place for your future pet grooming.

As usual, staff is always so helpful. Well Maintained and stocked. Great location. Lately I seem to…read moreorder all of my online pet needs from PetSmart. Delivery is prompt and a great variety of sticker items.

While my wife and I were looking for a hard to find food for two dogs that we were adopting, we…read morefound The Pet Beastro. Since we probably looked a little lost, one of the wonderful women working gave us a hand. She walked around with my wife and I, helping us find the other items we needed. We signed up for the club because we knew we would be coming back. Because of an error on our part, we bought the wrong size food. I called the next day and spoke with another amazing employee. She helped us place a special order for the correct food. This kind of service is what brings people back to your store. Thanks! And see you soon, because now we have the two boys home with us.

I came in here after seeing this shop in passing. Inside is really clean and cute! The store was…read morewell organized and overall very clean! There were lots of different sections for all different types of animals and the store workers were very nice! Would recommend!

Love this Pet Supplies Plus. All of the team members here at this store are always so helpful…read more From carrying out my large bag of dog food to my car to running out my online order. I love this store on Greater Mack.

I have to take a moment to recognize Christine for the absolutely phenomenal service she provided…read moreto our family and our pup the week of August 4-7. From the moment we walked in, she went above and beyond to make sure we had everything we needed. Her knowledge, kindness, and positivity were unmatched, she truly made us feel valued and cared for. She patiently worked with us, answered every question, and guided us to the best products for our dog's needs. It wasn't just "good customer service," it was exceptional. Honestly, Christine should be running the store. She carries herself with the professionalism, leadership, and genuine care that every customer hopes to see. This is exactly the type of person other employees can learn from. Pet Supplies Plus is lucky to have her, and we can't thank her enough for all her help!

Excellent Pet Store. I walk my dog up here all the time and they have the best products that you…read morecan't get anywhere else plus my pups pull me in there on purpose while on a walk so they can get a free treat from the people who work there. Highly Recommend!

I went here with one of my good friend and we both love it. The steak was fantastic and the service…read moreis unbelievably nice. My friend ordered the salmon and it was cooked to perfection. I love the menus and the venue itself is fantastic. I will be going here again and I definitely recommend the Medium Rare Steak. Best steak I have ever had.

*Do not bother coming to the Harper location. We went to this location because it was closer to our…read morearea. Moving forward we will have to go to our usual pet supplies location. The staff were friendly but inexperienced. I dropped off my dog to get a regular hair cut and wash. They told me it would be better to purchase the VIP package so I caved and decided to splurge a little on my dog. By the time I got back home with her I looked at their job and noticed no hair cut and looks the exact same way as I dropped her off just with bows and some scented spray on her. Disappointed in purchasing the upgrade and not feeling comfortable with the staff having her in their care again I asked if they could reroute us to the greater Mack location instead and to have the cut free of charge due to their poor efforts. The phone lines are not helpful and includes not only a newbie who doesn't help but also has an attitude. The manager Jake isn't very managerial driven for his position and should be reconsidered running this location moving forward. If you want to waste money on a bad job please come to this location. If not take your business to the other locations or chain.

The grooming gals were awesome! Ellie was treated with such kindness! Highly recommend their…read moreservices!

Jackie is the best dog groomer . She takes care with the animals and always does a great job . I…read morewould highly recommend her

They have pretty much everything you need for all your pet's needs!…read more whether you have a cat dog bird frog or a turtle they will have what you need. I always make sure I check out the clearance section what's located in the front area. The cashiers are always friendly and willing to help or explain a pet related question. I believe they offer puppy training classes and they even have a grooming area where you can have your dog groomed. I had my dog groomed here once before and he turned out very handsome and smelled awesome. Considering for a chain pet store I recommend this place 5 stars!

I had a generally positive experience at Petco. The store was clean, well organized, and the staff…read morewere helpful when I had questions about products for my pet. I appreciated the selection of food and supplies, and it was easy to find what I needed. Checkout was smooth and the overall visit felt efficient. I would recommend!

Very disappointed with my recent experience. I purchased a large dog donut cone and returned within…read more30 minutes to exchange it for a smaller size because it didn't fit. I then returned again within another 30 minutes because the smaller one also didn't fit. Despite both items being returned right away, I was only refunded $2.12 instead of the full $29.00 something I paid. I went back to the store and spoke with the manager, who told me to call headquarters. Headquarters was no help either. The store employee even remembered the entire transaction, yet no one was willing or able to correct the refund. It's frustrating that neither the store nor corporate support would resolve such a small issue. Customer service should matter more than losing a customer over $29. I'll be taking my business elsewhere where returns and customer concerns are handled properly.

Amazing experience and visit there today! Came in to get some different wet food for my picky…read moresenior cat to try and the ones I was looking for were on clearance. The gal that worked there saw me looking at the clearance table and made sure to let me know a different location cat food clearance also was in the store - which was MUCH appreciated! Upon checkout the guy worker was also pleasant and as he scanned made sure all the clearance prices were ringing up correctly which was amazing. As a customer, I definitely felt like my time being there was valued by employees and they both made sure to go above and beyond to cater what I needed. Will definitely be back to this location and I highly recommend it!

they stayed open later for my daughter and I so we could get fruit flies for her jumping spider we…read morejust got. Super happy and super great service.

Not sure of what to think of this place... My husband and I…read morewent today to interact with different dog breeds. We left heartbroken and a little confused. The dogs were so cute. So loving, but when we asked if the dogs get walked...nope. Dogs are not let out of their cages unless someone requests to see them or their cage is getting cleaned. The employee seemed very knowledgeable and friendly, but then referred to the dogs as "product" when we asked about how long the dogs stay. She told us that they "get new product once a week, depending on if they are from Indiana or Michigan." I just don't know what to think. Many people walked out buying dogs in the hour we were there, which is awesome! But...not sure. When we were done visiting with one puppy, no employees were out to attend to us. We could have easily walked out with the dog. Puppy mill? I don't know. One dog didn't even want us touching her, she hid in the corner of the stall and growled when we tried to play with her. So sad :/

​I visited The Family Puppy today while in town for work…read more I was excited to see this place after entering the mall as i LOVE dogs. When i walked in I noticed there were designated places to interact with the dogs and puppies and there were a significant number of dogs in cages. There were at least 4 employees working, answering questions and taking out and returning puppies to their cages. There were maybe 5 families and or groups of people inside the store. I connected with a specific dog and wanted to ask questions about it. I waited at his cage for about 5 or six minutes. ​During the time I was standing directly in front of the cage, I made eye contact with 2 employees, and waited for someone to acknowledge me. Not once was I greeted or asked if I needed help. Meanwhile, I watched as every other family and individual who walked through the door was greeted IMMEDIATELY and offered assistance. ​I am a self-assured woman and I know my value, so their lack of greeting doesn't change how I feel about myself. However, I am sharing this so others are aware of the environment here. It is a shame that in a store full of families and pets, the "warm welcome" seems to be reserved for a specific demographic. ​The reality of my experience: Every single person was seen, except for me.