I scheduled a 30 minute private training session with Marianna, when I arrived I was not greeted for about 10 minutes, while i waited for the trainer to show up I stood and listened to a women swearing excessively behind the door that said grooming, that person swearing was Marianna, when she did come out she didn't greet me but walked to the back of the building to the bathroom, she made eye contact with me so I asked "am I in the right place for training" she said in a stern voice "I'll be right with you", when she did finally approach me, at this time I had moved into the training area, she came through the door, looked down at my dog and said, who is this? I told her, this is Brady, she said what is he here for, at this time Brady is trying to jump on her in excitement, I said he's here to learn a proper greeting, without jumping and all the excitement, she replied "well that's not going to happen due to the breed", she went on to ask several other questions, which I was trying to answer despite the attitude she had and her telling me my dog can't be taught a proper greeting because he's a poodle! While I was talking to her, and not realizing my dog hiked his leg on an agility prop, she looked at me and said "your just going to let him do that"! The whole time I was there this lady was rude and seemed like she didn't really want to mess with me or my dog, so I said, this isn't going to work, you've had an attitude since I got here, I heard you back there cussing, your basically telling me my dog can't be trained to do what I'm here for, now your scalding me, I just want my money back, she opened the door for me as to say, get out, and said you'll have to call the owner to get your money back.
The owner did refund my money but this was the worst experience I've ever had in a customer service industry, I was shaking as I was leaving, I'm not saying all trainers at this business are bad but I would NEVER recommend Marianna and would hope the owner will not tolerate this behavior from an employee! read more