We signed a contract for dog training. Due to a family issue that came up the next day, we felt we…read moreneeded the money, our downpayment was $1300.00 Signed on a Sunday, contacted her Tuesday morning. I contacted owner an explained our situation. She texted that if i had contacted her a little sooner (hours) it would not be an issue. A question i had for her was what difference it would have made if you have a no refund policy. She informed us about the no refund policy. Told me she needed the money for rent, check cleared the bank and issue was closed. I'm not disputing the policy in which i signed, I'm letting others know how she chose to handle. I even offered to pay for her visit, again No Refunds. I can understand if she held place in her schedule and we caused a financial hardship due to cancelling at a point weeks later. At this point she has our money and has done Nothing for it. Is this someone you can trust! In life we have all been in a similar situation, Life Happens.

Except that is not what actually happened. What really happened was the site in Tonawanda said the…read morevaccines were okay, so we had no clue that Rochester would refuse us when we travelled an hour and a half to get there. So one facility said fine, the other did not say anything until after we arrived and declined us. Inconsistency is not our fault yet we were banned from all Camp Bow Wows now after you ruined our Mother's Day plans. Blaming customers for your facility inconsistencies, ruining people's plans, giving the impression everything is okay, causing us to drive an hour and a half and then rejecting us and then not having any accountability in the matter is a huge thumbs down.

They have taken such amazing care of my Grand pup twice a week since she was four months old. She…read moreis almost four. She absolutely loves going. The staff knows all of us that pick her up by face. It's clear that they all love their jobs and the dogs they care for.

I have a reactive, anxious German Shepherd who has not done great at other boarding places. I…read moreimmediately felt at ease the first time I made a reservation for him here. Bob is a retired K9 handler, so has years of experience with high-strung GSDs. The whole staff is calm and knowledgeable, and I am assured that while my dog isn't happy unless he's home, Evergreen makes his stay as positive as possible. The prices are very reasonable, and if you have two dogs that can stay in the same run, the second gets a significant discount. I recommend Evergreen to everyone I know of who is looking for a kennel.

This past weekend we had to board our dog while went out of town. Our go to kennel was booked…read moresolid so I reached out to evergreen. I was thrilled they still had a spot for our dog. There are new owners of this facility. This is a locally owned and operated business. The owner has extensive knowledge of canine handling. My dog could not have been happier at this family run facility. It is well run and the dogs are taken care of amazingly. We will be going back with our dog in the future

I would not trust this place with grooming my back hair. My poor Sheila came home looking like…read moreRobert Smith from The Cure. If you are planning to come here, I would recommend that you do nothing of the sort.

Very disappointing experience. My dog came out looking like she was put through a washing machine…read moreand chewed up while covered in the scintilla of hair that was cut. They told me they groomed my dog but she looked nothing of the sort; she looked like an old rag used in an auto shop. My dog honestly looked worse afterward. I would not recommend this facility, as the staff is unqualified and beyond unprofessional.

Our Vizsla LOVES it here! We get pictures every time she's…read moreat daycare or in for boarding. All the staff love animals and seem to love where they're working. Our pup is exhausted on the ride home and sleeps well any night she's been to see her friends. Check the place out to see if you're comfortable with the space and I'll backup their daycare, boarding and training program with rave reviews.

Awesome place to board your pet. we have used them several times for boarding & every time is a…read moregreat experience. they send you multiple photos of your pet while at boarding or daycare. most recently we were in a pinch and weren't able to pick up our dog at scheduled time. they had a staff member come in extra & were able to get him on the bus to drop him off at our house which alleviated so much stress. highly recommend.

I have 100% confidence in the outstanding care and love Mark and his team show toward our 95 pound…read morespoiled Staffy. Baxter gets all excited to see everyone as they do him when he comes to sleep over for a few days. He doesn't play well with other dogs so he gets his own walks several times a day, a room (not a kennel) to run around in, and play time with just him and one of the staff. Love Love Love it there.

I asked for help several times. I did everything I was told. Unfortunately killed another of my…read moredogs. I always recommended Mark. He never contacted me when I texted or messaged. I believe he is so fixated on dogs out of the country. I asked for help several times and did everything he said. At class he made my dog aggressive. She has a new home but my border Collie is dead.

Lavish Leash is a dream come true for any dog owner. From the moment we walked in, I was impressed…read moreby how clean, organized, and welcoming the facility was. Everything is spotless, and it's clear the staff takes great care in maintaining a high standard. The team is outstanding--attentive, friendly, and clearly passionate about what they do. They took the time to get to know my dog and made sure she felt comfortable and happy during her stay. I really appreciated the updates and personal touches throughout her visit. Whether it's daycare or overnight boarding, the prices are very reasonable for the level of care provided. I'm so glad to have found a place I can trust completely with her. I highly recommend Lavish Leash to anyone looking for safe, reliable, and caring pet care.

The folks at irondequoit animal hospital are exceptional and truly there for our pup. As with any…read moreplace I'm sure there are fantastic doctors and support, and the opposite end. However we have not see the latter. Doctor got on the ground to truly meet my pup and earn his trust. Limiting the stressful nature of the vet. They also allow text which is truly fantastic to reorder medicine. We're new to Rochester but we strongly recommends the Irondequoit Animal Hospital

got ripped open by an animal and we brought her in there and because we didn't have an appointment…read morethey wouldn't see us and they told us to find an Emergency Vets a lady overheard this and gave up her appointment for us. They put us in room and then called the police. They came and told us we had to leave and they were sympathetic to us and they said I wouldn't come back here if I were you this place is known to be coldhearted. This place was terrible and I gave him week before for x-rays for my . So inhumane their stomach was opened wide open with the biggest gas I've ever seen and anything.

Wonderful providers of petcare! Both Paul and Colleen are wonderful people and Colleen has done an…read moreamazing job dogsitting our dogs when we're out of town! She is super caring and thoughtful, and soo responsible. I trust Colleen with my dogs and my home, and I have no doubts about her! I highly recommend Paul and Colleen!

From the owner: Dog Boarding, Dog Training, In Home Pet Care, Pet Retail.read more