I cannot express how unprofessional this business is. We used Dtails for 3 years. One grooming…read moresession I brought my dogs early, and I was berated by Deb. Incredibly disrespectful, unacceptable and unnecessary. Please use any other dog services and save yourself some time. Deb needs to remember that WE pay HER

I brought my golden retriever, Bailey, here to get groomed and I couldn't be happier with the job…read morethey did! They took their time, did a great job with her hair cut, and even put a cute holiday bandana on her! Bailey not only looks as cute as ever, but she smells good too! Thank you!

Service was very good, facility is nice, and the dog looks great, Price seems high. $175 for a…read moregolden retriever. I was quoted $125-$150. Is the price based on time? They said it would be 3 hours for grooming. Other groomers who have taken care of our golden regularly did it in half that time, for half the price. Some customers may appreciate the seasonal pictures and bows in the ears. I'd rather have a less expensive, no frills option.

I would like to start this off by stating I support local businesses. I was recommended to Kristina…read morefrom a family member . I have two furballs by the name of Baloo and Apollo. She did a great job grooming but when it comes to communication to her clients and billing the business sucks. I missed two appointments (1 time which I was sick) Kristina missed a scheduled appointment because she was sick no problem I understand. I had even paid her double one time without realizing it because my spouse had already paid her $175. We realized we paid double and brought it up to her and she never realized she was paid double. I would say she is very talented but her business acumen needs a lot of work . Needs better management .

The reason for my 3 stars is that I came here just to buy some dog treats. I thought I'd be in and…read moreout in 5 minutes easily. So I walk in and look for them, and read the aisle signage above me, and I can't find them. I looped around the whole store, and was like ok, they have to have dog treats, so I started walking around again. They have signage for like every brand of dog food so I thought maybe the treats were mixed in with the different brands. So I went up and down every aisle and still found nothing. Finally a found a spot with a bunch of treats...but they were for cats! I missed them the first time around because I thought it was a cat section. So I'm like maybe dog treats are in the aisle opposite cat treats, but they were not. So, the store is not that big and I was feeling ridiculous, so I finally asked someone (which I never do). He showed me where they were, and they were actually the very first aisle. However, they're behind the cash registers, so I just skipped that aisle all together really. I felt stupid for not seeing them, so I looked up at the sign, and I still didn't see dog treats listed on it. I had come from work and still had my dress shoes on, so my feet hurt which was making me cranky, so maybe that's why I was frustrated, but I feel like dog treats shouldn't be hard to find at a pet store. That first aisle is pretty hidden by the registers, so maybe they could put something less popular up there. Or make a big sign for people like me showing where they are. :)

Purchased almost $100 worth of pet food. Store had no more bags. Asked if I wanted to buy a…read morereusable bag for $3. I said "No." Asked if they knew when the store would be getting more bags. "No, we only know when the truck comes." Employee looked like they'd rather be anywhere else. Had to carry everything out to my car and half of it dropped in the parking lot. Will be taking all my business to Chewy. At least they deliver to my door.

Excellent service. Highly recommend. My 2 cats were very well cared for and the communication…read more while we were away was great. Will definitely use again! Kitty B.

Sent multiple emails trying to get them to even look at my two small dogs for weekday…read morewalking/visits. Could not get timely responses and ultimately couldn't get anyone to even come and look at my dogs for a visit. I wouldn't waste your time trying to get them hired. They clearly aren't interested in your business.

If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!

Our new puppy, Milo, had his first vet visit today with a new animal hospital ... County Line…read moreAnimal Hospital in Ontario, New York. While everyone I spoke to before the visit on the phone was very helpful, I was even more impressed with the atmosphere at the actual visit. The technician, Annika, was very friendly and very informative. Milo took to her immediately. Dr. Puccio was equally welcoming, patient, and informative. I feel very confident and pleased with our choice for veterinary services and look forward to a long, ongoing relationship for Milo.

Thier diagnostic skills will lead to a broken heart. RIP Spice..... Spice was completely healthy…read morefor nine years. The record at CAH would show wellness visits and all her vacs. Her face started showing gray. The weekly chucka-ball slowed alittle but still loved it. She started getting dry heaves and she seemed restless. We took in on a Monday and was prescribed bland diet, clucosamine and benadryl, blood was done, negative. And told to watch her. End of week she was worse so we took her and more tests were done. Three days for the result and negative Another test suggested but she didn't stay alive for it. I took her good health for granted and relb8ied on the Vet to get to the bottom of her lillness. We could have been told to go to Emergency earlier or given the option to euthanize. The scene of her beautiful golden eyes turning to dark pools a agony well ever be in memory.

Short Story Jen is…read moreawesome and super caring for all the dogs. I rarely trust anyone with my dog, but after a very short period I came to trust in Jen and my dog loved the experience. I highly recommend using this day care, ESPECIALLY if you do not want you dog locked in a kennel for hours a day. Long Story I own a 5 year old boxer mix named Oscar. Oscar has been my only family, traveling with me for the past 5 years and I care for him very much. As so, it is very hard for me to leave him in the hands of others and NEVER over night. I started using the day care because of my work schedule and also because of how happy he was when I would pick him up. He quickly learned the word "day care" and really looked forward to seeing Jen and the other dogs. I became so comfortable because of his obvious enjoyment that this was the first day care I ever allowed my dog to be stay over night! When I relocated for work I wish I could have brought Jen and the day care with me!

Dog Crazy Daycare and Spa is wonderful!! MJ enjoys going and…read moreseeing Jen. She does a great job with taking him from a messy furball into a handsome little guy. Her prices are reasonable her work great.

I brought my Danny to have a sonogram done by Dr Shemanski…read more The front area is space full, with modern lines. I arrived earlier than my appointment, it was a rainy day and I was not sure of the area. The sonogram was performed, Danny kept looking around with his big eyes. I was able to be with him at all times. Dr. Shemanski and the staff were very nice. And later that same day both my Vet and I received the results of the test.

The Village Vet has been our Vet for years! Over those years we have continued to be so impressed…read moreand happy with the doctors, staff, the ambience of the office but most of all the compassion they show our fur babies and us. Each and everyone of them are kind, considerate, caring, knowledgeable and so very easy to work with. This is definitely a five star business