I have a small rescue baby and she is VERY scared of her own shadow. She also has separation…read moreanxiety. The staff at Tefani are excellent. She also gets groomed here. You can tell they all love their job and really love dogs. Ricardo, Evie, Leo, Daniel, William are exactly what my baby and I need. They took time to understand her needs and they catered to them. The special attention is making the difference. It's been wonderful to see my dog come out of her shell. My dog is so happy and so am I!

I was a brand new dog owner when my small dog started at Tefani in Dec. 2024. Everyone seemed…read morepleasant at first, but over 1.5 years I noticed a growing list of issues, some I gave the benefit of the doubt on, some took time to notice, and she had friends there, so it took longer to separate her happiness from my safety concerns. I addressed some of these issues with Tefani, but not all, some I didn't bother with since I already knew we were leaving. I'll also be upfront that I was cordial when leaving since I didn't want an awkward exit after blindly trusting them like a second home for so long. Privately, I'd been unhappy for a while, and the issues below are an abridged version of why we left. Health concerns: About once every 1-2 months, my dog came home with diarrhea, a few times severe enough for vet visits. She rarely had diarrhea outside of Tefani. I told staff not to feed her fatty treats since her breed is prone to pancreatitis, but it kept happening. She also had an eye infection needing emergency vet care, plus what seemed like kennel cough. Tefani doesn't require the Bordetella vaccine (my dog is vaccinated), unlike most SF daycares. Facility: The facility is in a sketchy part of the Mission/SOMA border district. Photos showed dirt, what appeared to be mold, loose gates, exposed nails, and improperly set-up air filters. It also lacked central air conditioning, relying on fans and open windows. Her paws came home black every time, making me question how often it was cleaned. Dogs of very different sizes and energy levels were mixed together despite claims of grouping "by energy level." A month before we left, her Fi tracker showed she was taken on afternoon walks around the block. I asked staff to stop because I didn't want her walking in this area, but it continued. Her tracker also went offline for 4+ hours a handful of times, only ever at Tefani, which made me suspicious. Overnight boarding: My dog stayed with owners Watson and Heather twice, and manager Ricardo once. During the owner stays, all her food was gone within days despite clear feeding instructions, photos showed what appeared to be poisonous plants within reach, and I once saw her get stuffed into her carrier in the front seat of their car near the airbags. For the manager stay, I wasn't told the location changed until late the night before I left for my abroad trip. The manager took her off-leash at unfamiliar open space parks, somewhere her recall had never actually been tested since Tefani only goes to an enclosed park, and a photo showed what looked like his vape beside the dogs. Shuttle: Rides regularly took multiple hours each way despite living a short distance, dogs packed 2-4 per crate. A new hire didn't know how to lock the doors and tried putting my dog on the ground instead of a crate. I witnessed a staff member yell at the dogs to stop barking numerous times. Drivers made U-turns in front of my building on a busy street, the shuttle was once left unattended ~30 minutes, and one driver forgot to pick her up. The vehicles had major dents, scratches, and a missing fender. Staff & ownership: the owners have been largely hands-off since last year and never seemed like true dog people. New hires seemed unprofessional and not trustworthy given the number of dogs in their care. I also noticed some sketchy business marketing.

All of my friends know I am a huge purchaser of online coupons, Groupon, Bloomspot, HomeRun,…read moreFreshGuide, you name it, so I was thrilled when my inbox had a special for City Tails. It was $50 for $100 worth of pet services. At first I was concerned it was only for dog walking but I read the fine print and realized it also was good for pet sitting. Score! So for $100 I was able to have four pet sitting visits. It's the perfect amount of time to see if it's a good fit for you and your animal. Labor Day weekend was approaching and I knew I had to schedule sooner rather than later. I sent a quick email request and met the ladies a couple days later. Upon meeting, I was incredibly impressed with Lauren and Renee! They loved Finley and Fin seemed to really like them too! :-) I walked them through my house, pointing out any areas where Fin gets into mischief, did a quick summary on feeding and litter box maintenance and signed the City Tails wavers. I felt completely at easy while I was away. I came home to a happy kitty and a nice note from Lauren and Renee. Without a doubt, I will be calling on City Tails again to look after Finley when I'm away!

In the past few weeks we have used City Tails services 5 times and they will be our only walkers in…read morethe city from now on. It is so comforting to know when I go out that our sweet dachshund is so well care for. I was recommended to City Tails from friends, and heard that they were trustworthy and really loving. It turned out to be beyond true. Renee even left us a note with how everything went the first day, and one day when our pup was a bit lethargic, she stayed longer to play with her and keep her company. I am SO grateful their services exist (and are right around the corner from where we live!). They really are the best dog walking service hands down !!!

Adam exceded all of our expectations with our 50lb 2yo rescue pup. We tried doggy day cares and got…read morerejected because the poor pup was just too anxious (and a world-class escape artist). By the time we met Adam, not only did we have an anxious, leash-reactive dog with so-so recall, but we had no idea what we were going to do once I returned to in-person work. And then Adam swooped into the Fort Funston parking lot and just a few minutes after meeting, he calmly and confidently took our pup on leash and walked out of sight. It's been happy dog-walking after since. We do 2-hour pack walks 4 days/wk and we couldn't feel more at ease.

Dog owners, please be careful of who you hire. You don't want your dog to be the next victim--or…read morefind yourself facing an expensive veterinary bill. On October 26, 2023, I was walking my dog on the designated on-leash path near the clubhouse/lake area in Stern Grove when we encountered Adam Teitelbaum walking a pack of approximately 6-8 dogs. Every dog in his pack was off leash, despite this being an on-leash area. Two of the dogs approached us, and one suddenly attacked my on-leashed dog, biting her on the neck. The attack quickly escalated as several of the other dogs became aroused and ran over, mauling my dog. The dog clamped onto her neck and would not let go while I desperately tried to separate the dogs and protect her. During the struggle, I fell to the ground and injured my hip. What upset me most was Adam's response. He remained more than 10 feet away and did not physically intervene while the attack was taking place. If he called his dogs back, I did not hear it. The dogs eventually returned to him on its own after the attack. My dog suffered multiple bite wounds to her neck and body and required veterinary treatment. While the owner of the attacking dog paid the expensive veterinary bills, that does not erase the physical and emotional trauma my dog and I experienced. Adam was responsible for handling a large pack of dogs, all of them off leash, in an area where leashes are required. Based on what I witnessed, I do not believe he maintained adequate control of the dogs in his care or responded appropriately during a serious emergency. Although he told me he was not responsible because the attacking dog belonged to a client, I believe a professional dog walker has a responsibility to follow park rules, keep the dogs under control, and take immediate action when a dog attack occurs. Adam may be friendly, but based on my experience, He is an incompetent dog walker with poor judgment. What stays with me most is not only the attack itself, but watching a professional dog walker stand by while my dog was being attacked.

I would give Lisa and Dog Adventures 10 stars if I could! She is absolutely the BEST. She has…read morebeen caring for my little guy Bailey for 6+ years. She and her walkers are so attentive and the dogs get to go to the greatest places. She will contact me if anything is out of the ordinary with my dog. You can tell she genuinely loves them. She is always accommodating with schedule changes too. Soo soo blessed we found her :o)

These walkers are awesome! They walk dogs because they just love dogs! It's not about the money or…read morefancy dog walking trucks. You can catch them walking through Presidio Park or at Crissy Field throwing balls and just having old fashion fun with a lucky bunch of dogs! If you'd rather your pooch is out playing ball or swimming with a new group of friends, instead of sitting at the window waiting for you to get home from work...you really need to call Lisa!

Patty has been H's dog walker for almost 2 years. My husband met her at Walter Haas and was…read moreimpressed by her attention and care to the dogs she was in charge of and asked her if she could take Mr. H on these playtimes. He was a puppy then and had (and still does have) a lot of energy. She was great about finding the right tools to reign his puppy-ness while still giving him a great work out. She takes the dogs to Walter Haas, Douglas, and Bernal. Patti always lets us know if there are issues we should be aware of (important to us as H is our first "child" and we want to know these kind of details). I feel like she's protective of her dogs and looks out for them, something we really appreciate as we take H to various SF parks a lot and seen dog walkers/owners that are not as attentive and the consequences, dog scuffles/ears bitten, not good. Before Patti agreed to take H on, I think we went through a trial period to make sure he was compatible with her other dogs. We found that really reassuring as we didn't want H with dogs that didn't get along with him and risks for doggy scuffles. Patti is also very flexible and responsible with schedules. I can send her e-mails/voicemails and she always gets back to me. She comes when she's supposed to and when there's any uncertainty regarding our schedule she confirms. Oh and whenever she takes a holiday (only once or twice that I can remember) she let us know way in advance. She takes her job seriously and is a professional. I can't say enough good things about her.

Wonderful walker for my small dog!…read more I can't say enough nice things about Patty. And looking at the reviews she has gotten so far, I guess I'm not the only one. Patty has cared for my dog Ruggles - a mini doxie - for about 18 months now. He absolutely adores her. I trust Patty implicitly and know that Ruggles is in good hands when he is with her. In fact, last month, she was able to administer treatment to him when he had a seizure while in her care. And with me, Patty has been incredibly reliable and has had excellent communication skills. She has been available 99.9% of the time that I need her - and she has been able to keep track of my crazy schedule just fine. She has even been willing to go out of her way to pick Ruggles up from new locations from time to time. I really, really appreciate this woman!

My dog, Wesley absolutely loves it here! He jumps out of the car excitedly every single morning…read morewhen I drop him off, which tells me everything I need to know. He's especially obsessed with Sofia, who will give me updates regularly on how he's doing during the day. It's such a relief knowing he's happy and well cared for while I'm at work. Highly recommend!

Our experience with Grateful Dog on Thursday, November 6th was deeply troubling and ultimately…read moreunacceptable. This was our dog Indio's first visit. When we picked him up around 5 p.m., he had a severe laceration on his lower eyelid and was visibly shaken. A young staff member admitted he was in another room at the time and that no one was supervising the dogs when the injury occurred--despite Grateful Dog's website explicitly promising "supervised play, indoor and outdoor." It was clear this employee was not trained to handle incidents of any kind. He also told us he had been instructed over the phone by his boss, Ernie, to clean the wound and apply ointment without notifying us. Ernie made a judgment call based on a dark photo instead of contacting us. As a result, our dog was left with an open, untreated wound for the rest of the day with no communication whatsoever. We took Indio straight to the emergency hospital, where he required full sedation and several hours of treatment. He remained there for nearly six hours. Both the ER team and our primary vet agreed that the lack of supervision, failure to notify us, and the attempt to treat a significant injury without consent were irresponsible. Indio is now on multiple medications, wearing a cone for weeks, and his emergency care totaled $1,295.26. When we later spoke with Ernie, his attitude was shockingly dismissive. His exact words were: "I've been doing this for 30 years -- didn't seem like a big deal." No responsible professional minimizes an injury requiring emergency sedation as "not a big deal." We then emailed a detailed summary with photos and documentation. After that, Grateful Dog completely ghosted us. No response, no acknowledgment, no concern. Accidents happen. But zero supervision, untrained staff, unauthorized medical treatment, a manager who downplays the injury, and complete silence afterward are not accidents -- they are serious failures in judgment and care. If you're considering this facility, ask very direct questions about who is actually supervising your dog and what their real protocols are. Our experience suggests there is a significant gap between what's advertised and what actually happens.

When it comes to care for your furbaby, DogPile is top-notch and as good as it gets! I cannot say…read moreenough wonderful things about the team at DogPile - customer-oriented, easy and smooth pick-up and drop-off process, huge facility, CLEAN, and I can go on and on. Finding daycare for our baby was tough after a few bad experiences, but so thankful for DogPile. Whenever we drop off our pup, she literally forgets who I am and pushes her way in! When I pick her up, she's out for the count! It's also nice to see the social media videos with her in it :)

DogPile Dogs is the absolute best! Nylah seriously loves this place--she gets so excited every…read moretime we pull up, and when I pick her up she's always happy and tired from a full day of play. The space is huge, so dogs actually get to run around and just be dogs. The family that runs it clearly cares so much, and it really shows. Plus, they post on Instagram so you can check in and see your dog having the best time, which I love. It's not easy to find a place you can fully trust with your dog, but DogPile Dogs makes it easy. Couldn't recommend them more for daycare or boarding!

We first met Kelly after she answered our Craigslist post when we were looking for a pet sitter to…read morewatch our two dogs over the holidays. Kelly really does go the extra mile! She met with us numerous times at the park so our dogs could get to know her better before we left. She sent us daily reports and pictures of the dogs through text message to let us know how they were doing throughout the week - we loved this! Each day she would take them to play at different parks and beaches around our neighborhood (Dolores Park, Douglas Park, Crissy Beach, etc). She would also leave music on for our dogs whenever they would be alone in between her visits. Kelly treated our pups as if they were her own and we couldn't have asked for anything more. We highly recommend Kelly to anyone in the San Francisco area that is looking for a loyal and trustworthy pet sitter!

Kelly is a total pro and a complete lifesaver, great with both the pets AND their owners (me),…read morewhich is a stark difference from previous walkers i've used in the past. She walked / watched my puppies and cats on a regular basis for nearly a year and, while one of my little dogs is a total handful, the only issue i ever had was the fact that she does such a great job that it reminded me of how much better a pet parent i can be... (trips to the beach, regular training, loads of patience and love, etc)