Don't waste your time or your dog's time with these people. Took my 2 dogs for an orientation day. I dropped them off in the morning, and then returned later in the afternoon to get them. I saw them in the outdoor play area at the end of the yard, sitting all by themselves, while about 10 other dogs were running around and playing. I thought this was very strange, since my dogs are very social and love to play with others. I questioned a staff member about it and was told, "oh, they are probably just tired from playing.". When we got home, my younger dog would not get out of the car on his own (not like him). I picked him up and he screamed in pain. I took him immediately to the vet. He had a 4 inch bruise on his left side, but nothing broken. I called Paws Club twice, got the answering machine both times, and both times I left messages asking them to call me and explain what happened. I also sent several emails. I received no response whatsoever. I understand that dogs can play a little rough, but if the supervision is as good as they claim it is, someone there should have known something happened and informed me, or at the very least returned my calls and emails. For the safety of your pet, and excellent customer service, use Best Friends instead! read more
