I am very irritated with this Pet Service as I am a first time client and when I called I was very clear with my expectations from this Business, and agreed to by the groomer, but did not happen. However I understand things in life happen, so with that being said, I may come back to give them a second go around. As for now, I am not impressed. I have two dogs and tip well when deserved. I work in the customer service industry and appreciate excellent customer service, but when the customer service is below good, then there is no going back. I do have to say the groomer finally showed up and apologized, gave me a small discount, and my dog looks great! So what started off horrible may turn out to be Great! I Will give them a second chance. read more