Read some of time negative reviews and was amazed. I've been coming to her for years, have only…read moresmall dogs, and have always had the best customer service. Staff have gone over food options, fitted harnesses to my dogs, pondered toy options for a blind dog, etc.

I want to clarify that Dee-O-Gee's version of the timeline is simply not accurate. We live less…read morethan five minutes from the groomer, and there is absolutely no way it took us more than 15 minutes to return with the required paperwork. In fact, we were back in approximately 10 minutes. More importantly, before we left, the staff specifically assured us that if we returned with the paperwork, our dog would be groomed. We immediately did exactly what we were asked to do and returned with the paperwork well within the timeframe we were given. We relied on what your staff told us, followed the instructions, and made every effort to comply. To then be told that our dog could not be groomed because of the timeline is extremely frustrating and does not match what actually happened. We expect a business to stand behind what its employees tell customers. If the policy or timeframe was different, that should have been clearly explained to us from the beginning rather than after we had done exactly what we were instructed to do.

Our boxer is not friendly around other dogs so they come to my car when I arrive so I don't have to…read moretake her inside when other dogs are there. Once they get her out with the other dogs she's fine. The staff is awesome and she loves going there. We think the dogs are having a great time and Annie comes home and we all get naps. I'd highly recommend them to anyone who loves their

I don't know if there was a form of miscommunication or something between me and the groomer but I…read moretold her that I wanted my cat trimmed and she was returned to me looking like a POODLE

Coming to the house is very convenient for us and she does an amazing job! We have 4 dogs and they…read moreall love her!

Brandy has been grooming our dogs for 2 generations now and I wouldn't go anywhere else. She has a…read moregenuine love for them and I know she is treating mine as if he were hers. My 1 yr old yorkipoo reaches for her and starts with kisses when she picks him up at the front door. But without question, it is the least stressful for our fur baby to not be kenneled and endure hours at a grooming salon. From pickup at the front door to return at the front door never more than 45 minutes and he looks great! Downside to being great is she is always booked. I am happy to book for a year in advance to secure our spot.

She is always friendly and gives Otis a golden doodle a fantastic cut. He always smells so good…read moretoo! I can't recommend her enough!

she does an amazing job with both of our dogs. One is 220 lbs and one is under 20. she trims,…read morebathes, combs and genuinely loves her job and our animal. I high recommend this place.

Thank you for the wonderful job you did with our girl, Coco. You did an amazing job and she is…read moremuch happier today.

My mini Aussie doodle always gets a nice bath a great cut every time! The staff is very friendly…read moreand helpful.

Still love Rae, however not a fan of the business practices of Groomingdales. My hubby was going…read moreto be passing by them on the way home and called me to find out if my dog is ready to go. Told him yes but how do I pay them and he said just do it over the phone. Well folks, NEVER AGAIN!!!! They charged me an extra fee for paying over the phone because the card isn't in the business. I used a debit card and they charged 3%, we all know that charge is for credit cards and then another fee for the card not being there. I suppose if they had it on file they'd still charge you for the card not being there.

Groomingdales and its owner are the absolute worst grooming business I've ever dealt with. I told…read morethem on the phone, very clearly, that my cat has hip issues and matting. They said that if he couldn't handle the service, they would stop and adjust the price. They quoted me $110 for a full-service groom and said there could potentially be an extra $25 charge for the matting. That's it. No mention of a "starting price." No sliding scale. No hidden clauses. Just a straightforward quote and a potential upcharge. When they called me after I dropped him off, they said he "couldn't handle the service." Funny how they still managed to shave him into an absolute butcher job--bad enough that they admitted over the phone, when I called to see if he was ready, that they "don't normally like to send them out the door looking like that." According to their own website, a full-service groom includes nail clipping, ear cleaning and hair pulling (if needed), and a bath. My cat didn't get a full service. He didn't even get a bath. Yet somehow, they claim they trimmed his back nails--while his pads are still covered in fur and his legs weren't even touched. The rude, smug owner then had the audacity to lie and claim the $110 was a starting price. Absolute bullshit. When I told her to take off the bath fee, she threatened to call the cops if I didn't pay. That's right--she threatened me instead of fixing her mistake. This company stole from me, period. They overcharged me for a service they didn't complete, and the total for the abuse came out to $130. I would strongly advise anyone reading this: take your pet anywhere else. These people are thieves, scammers, and arrogant. And since you asked me to include it--yes, I did "use foul language" while there. Fuck yes, I am pissed that I was stolen from by this shitty business and the self-righteous fraud. (You mean like that, Stacey?) Every time someone treats you with the same contempt you showed me, remember this interaction and know it's karma--because you earned every bit of it. No wonder the building reeks. And it's not the animals. It's the stench of the rotting soul that runs the place.

We are so thankful we found this place! Our dog is very skittish around new people, although she…read moreabsolutely loves other dogs. She had tried another daycare in the area but unfortunately wasn't able to stay because her anxiety made it difficult for her to adjust. The staff here were willing to give her a chance, and we are so glad they did! She ended up doing really well, and everyone we met was incredibly friendly, patient, and welcoming. It gave us such peace of mind knowing they were willing to work with her and let her settle in at her own pace. We visit Billings and are so happy to have found a daycare where we feel comfortable leaving her. We will absolutely be bringing her back whenever we're in town. Thank you for taking such great care of our girl!

Love em. Using them every time I need to board my dog. Nails trimmed, clean, and didn't want to…read moreleave.

This dog salon is top notch! They did a fabulous job with my sweet girl Thank you for taking such…read moregreat care of my pup!

I use these wonder people when I visit my mom in Billings. They do a great de-shed and nail trim at…read morea reasonable price. They hold true to their appointment and time estimate. Only place that has availability on short notice. And it's a veteran owned business -- patronize those who served for our freedom.

Super friendly, reasonable pricing. I have a husky/malamute that sheds like crazy, she handles him…read morew respect and does such a great job get him looking like his handsome self. The only groomer he's willing to walk into w out being carried. Lol

Very disappointed when I was there this weekend. First…read moreexperience was great but last 2 not so much. There were no extra towels and when we left even after blow drying my dog was still quite wet. There were hardly any brushes and the ones that were supposedly clean had dog hair still in it...not sure how they ended up in the clean area. Seemed like they had plenty of help...just didn't try to keep up/clean up.

Hi on Sunday August…read more2 I went into the store on the west end to talk to Ellie the owner about my complaint. she said to me get out I'm calling the police and I'm going to mace you . I'm a 60 year old women I wanted to talk to her age 38 about a complaint and she went off the deep end. I would advise not to complain to Ellie she may mace you or who knows what else. stay out of her stores