This was an amazing company in the beginning and thought we had found our forever groomer. Had many…read morenice chats when coming in to get the dogs. For the past month I have reached out multiple times to get appointments for our dogs because their hair was getting unruly. We tried many home remedies including the ones they recommended for brushing but it was not enough and they did need professional grooming. I reached out for 4 weeks to try to get them an appointment with this business because I really do like the work they have previously done. After a month of trying to get appointments we finally did. Great no big deal at all I was very understanding. My husband brought them at 10 am and was told they didn't have an appointment however they did. The messaged me saying it would take till 5-6. No big deal was very kind about that was well. 7 pm rolls around they still need more time. Again didn't make a fuss about it. Finally at 7:30 they call and my husband leaves. He gets there and they claimed they needed enough half hour. Again no problem he goes gets gas comes back and waits. Then an hour comes by. So I call letting them know I find it unprofessional they way they treated us this past month. The manager got very angry and said "It's free for you. Just come get your dogs" and hung up. I thought that was rude but left it be. Here's where the problem started she yelled at my husband in his car and said come get your fucking dogs, called him a pansy, and claimed we abuse our dogs. Our dogs are so loved and anyone who knows us knows that. They are spoiled rotten. After this I'll attach below the horrible messages they sent me. To add my dogs came home and were shaking, starving, and dying for water. I'm saying all of this with true sadness as we ADORED this business and wanted to continue using themWe are huge animal lovers and have never neglected, hurt, or done anything to our dogs. They are our second children. We are truly hurt by the way they treated us today. I also want to add, Remi has chronic ear infections which has been expressed to them which is why we've made clear everytime her ears have to be plucked so that we can put her daily medicine in. Without them being plucked it is harder for the medicine to reach her ears. And out of their own mouth we were told that Remi has the hardest coat to deal with for poodles and it was obvious that she was brushed and taken care of but there is matting underneath we cannot see because how hard it is to get to it. So I'm confused about the switch on how we are abusive.

I have been using Pupparazzi for the past 5 years.and have had no concerns. Today it took 4.5 hours…read morefor me to get my dog serviced with an appointment. Normally he is ready in 2 hours. I texted at 2.5 hours to inquire about how long it would be and received the message that they were running behind. At 4.5 hours I went to the shop. Two employees were at the desk and I ask the employees that if they are running behind that they text me and let me know. The employees stated they had a dog that tried to bite them. I said I understand but I just ask for the courtesy of being contacted if they are late. She said they normally ask for four hours to groom the pets. I told her he is never there for four hours, he is usually ready in 2 hours. She then told me she was going to get the owner. I told the owner, Tina Shuping, that I simply asked for the same courtesy that she requested if I'm running late or cancelling an appointment that she wants to be contacted. She charges a fee if the customer is late ( which I think is reasonable as people's time is valuable). I only request the same..: to be notified if they are behind. I understand about running behind every customer is not the same. She responded that it seemed like I "didn't care about them...pardon her if she took time to shit and piss"( her words not mine). I told her I understood but again I simply ask for the same courtesy to be notified instead of just waiting around for them to call me. She then stated if you can find someone that grooms your dog as good as I do, then use them. She then put her hands in my face and told me to leave her shop. I told her she better get her hands out of my face. She told me she was calling the police. I told her to call them. I would simply have them to pull her camera footage of how outrageous her behavior was. She asked me to leave so I did. Everyone has bad days but never on my worse day at work would I treat a customer like this. Any recommendations on groomers?

My cat recently had dental surgery, and I really appreciate the wonderful care, support, and…read moreprofessionalism he received. I am glad to see him so much happier and more active now.

I have been so thrilled to have met Cynthia, lazy 5 vets groomer...I have been using her for the…read morelast 3 years... She is definitely a dog whisperer! I never have to worry about my Zoey's safety or( Yorkie )grooming. Cynthia consistently gives a great cut and truly loves my family member

I have been a customer for a long time. Pam Hambu has been my groomer since the business was…read moreDoggie Doos and Cats Too! I send all the business I can their way. Her and Scott have a great selection of pet supplies, food, and treats. Also, I enjoy petting the snakes, bearded dragons and iguanas. I enjoy all the little animals they have available when I'm there. Scott's always so nice to talk to me about my family and how they are doing, he let's me hold pets that can be held at that time, even if I'm not buying one. No one expects or pressures you to buy anything. I truly appreciate their love for our pets and the animals in their shop. Thank you Scott and Pam for always being there for your customers!

It has a great dog grooming place inside for your pet to get cleaned up. The pet supply part of the…read morestore is clean and has reptiles to buy like frogs, snakes, and feeder mice. They are worth the visit. Plus the staff is very friendly and helpful.

They know Oakley when we walk in and he loves going here to get dolled up :o) They always keep my…read moreschedule when I book and do a great job on my baby boy!

Not sure who they have answering the phone, but she is EXTREMELY rude and should not be anywhere…read morenear a customer service position. I've called twice to ask a few simple questions (i.e. if they had any appointments available that week; if I needed to bring my dogs rabies proof in or if they called the vet to verify themselves) and she was absolutely one of the most rude people I've ever talked to. Every word out of her mouth sounded like she was annoyed I was wasting her time. I was looking for a new groomer as our old one moved away in April, but why on earth would I give my business OR take my baby somewhere where they think it's okay to talk to customers that way?! If that was an employee, (same woman answered both times) then she should be fired. If it was the owner, I have NO idea how in the world you have any clientele.

I have taken my Yorkie there a couple of times. The place is very clean. Coco Chanel comes out…read moresmelling so good. Her cute was just like i asked. She painted her nails. Coco will be going back. I would definitely recommend her to family and friends! Thanks Amy

Regular ol Petsmart. Place was clean and stocked with all you can need for cats, dogs, birds,…read morehamsters, etc. Everyone was super pleasant and efficient and willing to answer any of our questions. If im ever in the area I wouldn't mind visiting this location.

Napoleon pictured here has to get groomed at least every other month and they do a great job…read more Ashley & Laney a professional, and seem very caring as to the other ladies here . He seems to always enjoy going there . I've heard that it's pricey, but I did compare with other groomers and it's about the same rate. He is rather high maintenance or I should say his breed is so that's to be anticipated. . I read the other complaints regarding customer service. I personally have received good customer service here, but I also try not to go during peak hours or just before closing. I've also taken him to obedience training here. Mary & Ashley were great.

Joann does an awesome job on our goldendoodle. She's very nice and she has worked with us many…read moretimes to be able to drop him off in the morning and pick him up after work. She has very reasonable pricing and we will continue to go there as long as she will have us.

I have been going to a Pawsitive Vibe Grooming for a few years now. I have been happy with the…read moreresults of every appointment. I appreciate they don't keep my dog in a cage for a long period of time. As soon as they are done I get a call to pick him up. Anywhere from 1-4 hours wait time. I do wish they would remove the screen they recently put up because you can no longer watch the dogs being groomed. Prices have gone up which is unfortunate but I understand they are just keeping up with the increase costs they have to pay.

Like other recent Google reviews, encountered the exact same experience. Gave two staff very…read morespecific instructions on how to groom my dog, even handed them an actual printed picture for reference, and yet when I go to pick up my dog it was like nothing I explained was followed at all. Think I'm just going to learn to groom myself and stop dealing with the incessant failures at listening comprehension.