Regular ol Petsmart. Place was clean and stocked with all you can need for cats, dogs, birds, hamsters, etc. Everyone was super pleasant and efficient and willing to answer any of our questions. If im ever in the area I wouldn't mind visiting this location. read more

PetSmart - Pet Training Near Me - Salisbury, North Carolina

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Ordered 3 bags of dog food from website for pickup. When the associate came out with my order she only had 1 bag. She said she did not know why they shorted my order and she knew they had the food in stock. They had refunded the 2 missing bags. She invited me in to repurchase again which defeats the purpose of online shopping and curbside pickup. It also makes more work for them. Epic failure for customers, value our time and yours too. read more

Napoleon pictured here has to get groomed at least every other month and they do a great job. Ashley & Laney a professional, and seem very caring as to the other ladies here . He seems to always enjoy going there . I've heard that it's pricey, but I did compare with other groomers and it's about the same rate. He is rather high maintenance or I should say his breed is so that's to be anticipated. . I read the other complaints regarding customer service. I personally have received good customer service here, but I also try not to go during peak hours or just before closing. I've also taken him to obedience training here. Mary & Ashley were great. read more

PetSmart - Napoleon was groomed there last week - Pet Training Near Me - Salisbury, North Carolina

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I had a grooming apt for my two labs at the PetSmart in SALISBURY, NC. First, I had to wait 10 min to check in because they were chatting with someone. Then I overheard a staff member on the phone saying" your first apts are here" - obviously the groomer was not. Then staff asked me to move over so she could check out another person - I have been waiting patiently and was first in line. Finally, when she decided to check my dogs in she told me they wouldn't be able to bath my older dog because she was panting - dogs pant! She was laying down on the floor perfectly chill and panting- it's hot! She kept wanting me to walk the dogs around the store for a while. The manager came over and said they can't bath dogs that are panting per their policy. I told him that is absolutely ridiculous and she is always like this when we go to a different PetSmart and they have no issue with it. I asked if they could at least trim their nails- they said no. Seriously, just tell me your groomer is running late instead of lying and making up crap. I called the other PetSmart I usually go to and explained what had happened and they scheduled me a new apt with them! WOW, was that so difficult!? read more

Grooming staff were friendly and did a great job cutting my dogs nails. My dog was so happy when I picked her up

I wanted to get my dog a bath after spending a week at a boarding facility where she played outside. We rushed to get back from vacation to get her there and they would not give her a bath. The person who was in charge said she had mats in her ears and tail but the girl that was to give the bath disagreed but did not go against what the person in charge said. We came home bathed our dog and combed her ears and tail and yes it took a little time but no mats had to be cut out. I think it was late in the day and they didn't want to deal with it. We have done the same thing in the past and did not have any issues. I will never go back after this experience! read more

Paid to have our dog washed and groomed. They said it would be 3 hours. Ended up taking over 4 hours and they didn't even wash her. We picked her up near closing time and didn't realize this until we got home and store was closed. Would give them zero stars if I could. read more

I went to Petsmart to look for a larger tank for my hermit crabs and a few accessories. One of the sales associates took me to the hermit crab section, where I found the heat lamp and food that I needed. It's hard to find a brick and mortar store that devotes much space to crabs, so I was glad to see the selection they had stocked. I found the tank I was looking for in the reptile aisle, and checked out. My only criticism is that I wish I had been offered help to get the tank in my car- it was big! I set up the tank at home and the crabs look like they are enjoying all the extra space they have. read more

PetSmart - Well stocked hermit crab section. It's great to have a local store that carries hermit crab supplies! - Pet Training Near Me - Salisbury, North Carolina

I would give a "0" star if I could. I took my Toy Poodle here 3 times to give them the benefit of doubt, but that was a BIG MISTAKE. This week was the last time I will take my boy there. Every single time they came up with something to charge me more money. First, it was he was to matted and I brush him often and my last groomer (who had to stop her business) Never had a problem with my boy. Second, he was to nippy--yea because you held his neck to tight with that rope. Third and final, he was not considered a Toy Poodle so he will be more $$, yet his paperwork says he's a Toy Poodle and he's only 10 inches tall and only 12 pounds, plus complaint was he wouldn't let her cut his feet down. OMGOSH, REALLY, you all do not know what you are doing and then after I get him home, I notice you burned his face to the point it bled and he had a big mat in his ear that I had to cut and I always brush his ears every night. NEVER will be be back there......High price and lousy job..... read more

Placed an online order for some canned Pet Fresh dog food. Inventory showed seven cans. We selected all seven cans and our checking account was hit immediately for the total amount. Before we could get to the store, we got a message stating that our order could not be fulfilled as they could not locate the item. Four days later the charges have still not been reversed. Not a happy customer. I don't understand how the charges could hit our account before the order was confirmed. Called them and was told that the credit won't usually show up for 3-7 business days. It sure didn't take that long for the charges to come out! read more

Most of their employees are rude. There are a few that are super nice but almost everytime I go to the fish department or reptile department I deal with the attitude. Seems like they think they know a lot about certain animals but after talking to them they are not very correct in their assessments. Yesterday I went in to get some small and the girl at the fish area looked at me so I said hey! She looked at me and put her head down. Like, really? Just kind of tired of it. read more

The worst customer service. Seems like no one knows what they are doing or what is going on. I called to get my dog's nails clipped and they needed his paperwork from the vet proving he's had his shots. That's fine, I just moved here so I called my vet to have it faxed over. I talked to Sarah to get the fax number she was extremely rude. I called the next day to confirm they received his paperwork, they put me on hold for twenty mins and kept transferring me to different departments. Finally the manager answered and said they were busy and they have 8 people on the floor and they will call me back. (This was at 9am) I did not get a call back until 830 that night. read more

The customer service here stinks. The employees don't know how to communicate with the customer which creates a horrible store experience. The cashiers aren't very busy and could have very well come and helped. When I asked for a supervisor she was in the back and should have been on the floor helping. read more

Ok, I read all the Yelp reviews and I gotta say, at first I thought, Maybe people are just picky and have high standards and nothing is ever good enough for them, So I decided to go ahead and check it out for myself, mainly because I just live 10 minutes (If that) from the store at 345 Faith Rd Salisbury NC, and I was really wanting to buy a couple of Koi for my pond, Well this is my first hand experience there today, 7/27/2016, I will never, ever, EVER, go back to PetSmart, for 1. The woman at the fish that helped me get a few Goldfish, Had no clue what the hell she was doing, 2. Who in a pet store handles fish with their bare hands because they don't know how to catch them with a net? 3. Prices are ridiculously high, I mean like anywhere from 2x to 4x the price at other pet stores, I will stick to driving 30 minutes to Winston Salem for my pet needs now, I know a lot of people don't pay any attention to Yelpers, I didn't either, But now I will, I am a believer. If you care about your pets and your money, Then I suggest going somewhere else, Because they will over charge and contaminate your fish, or nick your fur babies ears off, etc, "Don't be a blart, Avoid PetSmart" (I know, I don't know what the hell blart means either, but it's the only word I could think of that rymed with smart" Wait!!! Blart is a word isn't it? I don't know, I am about as dumb as a box of hair, Maybe I could get a job at PetSmart? Just kiddin, I have a college education. lol But on a serious note, "Don't be a fart, don't go to PetSmart" Oh I think I forgot something too, Did I tell you when she put my fish in the bag, (18 of them) The bag barely had enough water to cover their heads, I had to rush home to dump them into my pond because they were gasping for air, I couldn't even let them get used to the water, because if the bag turned sideways, it wasn't deep enough for the fish. read more

I won't be going back here anymore, even for the convenience of it being close by. If I have to get live crickets, I'll just drive an extra 15 min. to Petco (since they actually seem to know what they're doing) because of how tired I am of this store. The staff is friendly and nice, I'll give them that. Although, no one seems to know what the hell they're doing or what they're talking about. I've asked the same question to three different employees and gotten three different answers. The staff is not knowledgeable at all about what they're talking about or what they should know or most of the time what they're doing. They're always understaffed and people are always waiting in the fish and live feeder food sections for an employee, myself included. Most of the employees are teens with no experience whatsoever it seems. The habitats for the animals are EXTREMELY small and the heat or humidity for most are wrong. They fit almost 6-8 (or more) leopard geckos in one tiny enclosure with the wrong temperature and humidity. They even spray them, which they hate and also which makes the humidity to rise (terrible for them as they live in desert environments). The website is never correct, with them saying they have stock or animals they don't, or never have. They never inform anyone the bettas thrive with heat and filtration (since they're tropical fish, huh no shit?). The pamphlets rarely have the right info for a new pet buyer. They're quite often under stocked on most items or pets. Pretty much everything about this store is shit. The manager should be fired, since they obviously don't know what the hell they're doing or how to run a business read more

This is a really good place to go if you want to get any type of pet except a dog. When I went to get my fish here the employees take so long to reach the fish station plus I have to get someone to get an employee over to the fish section. Another thing is most of the fish have diseases or they are on the brink of death. Another thing is I look in the tanks and I see fish that are dead. I like to go get feeder fish but it seems PetSmart isn't reliable for feeding my cichlids and Oscar because everytime I feed them fish from PetSmart they end up getting ick. Another thing is as soon as you buy the fish a day after they die it seems. If anyone else is having the trouble I'm having I recommend going to Greendale fish aquatics store look it up on yelp. They have a very reliable and sustainable source of fish needs and fish. They have all sorts of diversity in their store and each employee has a personal experience with a fish aquarium at their home. I definitely recommend going there instead of PetSmart. Another thing is lack of communication between staff. The staff always bother us while we're looking at products but never bother to come and ask how we are doing when we clearly want to get fish. Another thing is most of the fish tanks don't show a price instead they show that it's a bundle, like idk how much the bundle costs. Then when I go to get a tank with lights it seems there are no tanks that come with hoods and led lights and I have no clue where to get those from because they don't have them anywhere! read more

Took my Pomeranian there for the first time today and will NEVER go back!! They gashed my dogs leg during the grooming and I received a call from the manager telling me they had to stop the grooming and I would need to come take a look to see if I wanted to take him to the hospital. I was so upset and when I arrived they all were standing around and my dog was no where in sight. They just stuck him in a cage injured and not watching him. The manager told me it was not bleeding and that I might need to get it glued shut. I asked to see my dog immediately and when I did he looked horrible!! Not only was his leg gashed but it was bleeding and the woman groomer held him and stretched his leg out and you could see deep inside his leg!!! She told me that all the vets were closed today since it was Sunday and to maybe take him tomorrow and acted like it was no big deal!! Excuse me but a deep bleeding gash in my dogs leg is a big deal!! I started shaking and was in tears!! My poor little baby who's hair was half cut and leg bleeding was shaking uncontrollably!! I told the manager I was taking him to a vet ASAP and he was fine with it and offered to pay. I took him to the vet and he had to get staples to close his leg!!! He endured so much today and now has a hard time walking and is trying to pull the staples out so I am having to constantly watch him. He has to keep them in for over a week. I have never had to deal with something like this before. My advice is to stay FAR AWAY from here at all cost!!!!! The only positive thing I can say was the manager Ben was very nice and was the only one who acted concerned at all. He stuck to his word and paid the vet bill. But no matter what I will never return to that store even for dog food!!!! read more