Thanks for the service and the excellent consideration. Owner provided fair and just pricing.read more

Craig was extremely helpful and fair, and gave me the best possible price for the jewelry I brought…read morein. The process was super simple and fast, I was in and out in less than 10 minutes.

I went in to get my item they lost my charger that was a 45w charger they wanted to give my a slow…read more5w charger I told them to review the cams and they said I never bought a charger when I know I did they said they viewed the cams and they lied

For a pawn shop this place earns 5 Stars for customer service!! My husband and I went there last…read moreSaturday searching for a cheap receiver for the garage sound system. We were amazed at the amount of items in the store. They are definitely known for their tv stock. When all was said and done we ended up with a 55" LCD Toshiba tv for $500!!!! And that includes a 6 month warranty which allows you to upgrade of you choose. Back to the CS...we were greeted by an employee named Esteban, he was an older man and the most down to earth guy I've met in a while. He was very informative and saw that my husband and I were on a budget and gave us the tv dirt cheap. On top of that it happened to be raining that day and as we were trying to load the tv it stormed like nobody's business! On top of that the tv wouldn't fit in my husbands car (challenger). So with some ingenuity and determination Esteban dismantled the tv so it would fit. This guy went above and beyond his call of duty. He even gave us a blanket for the tv so it wouldn't get wet. All in all this process took about 45 minutes. The entire time Esteban was patient and friendly!! All he asked was to be invited over for the game and a cold beer!! Way to go EZ Pawn!! Who said EBay was the only way to buy used goods!! Keepin it old school!!

Definitely one of the best pawn shops I've ever been to -- I'll be back! Staff is knowledgeable and…read morerespectful. They take the time to go above and beyond for you!

I honestly don't know if it was intentional, I'm a very optimistic person plus it was very much so…read moreearly in the morning. Annnnnd on top of that I'm hoping that this didn't happen to me bc I came in as a single woman, but yeah went in to pawn an engagement ring. I initially didn't show the guy that helped me the card of authenticity, and honestly after looking at the prices of the rings that they had, I knew I wouldn't be getting much but I also wasn't settling, I would have just left with the ring and sold it privately. The guy that helped me was nice. For sure. No doubt about it. He takes the ring, goes to check it out to see if it was real, comes back, no lie, within 30 Seconds saying that it's moisinite diamonds or however you spell it. I said honestly it really can't be. Bc before I even got there, even with having the card of authenticity I called and asked about the ring to make sure. He gets a second opinion and right away the other guy says the exact same thing. Mind you... this is after I've already been to pawnshops in other states. So not only did I have the go ahead or approval from the other pawn shops but from the website on my card of authenticity.. all I'm saying is... the numerous, loud, obnoxious, repetitive, apologies were kind, sure. And even the continuous examples of you telling me that you always go jewelry shopping with your family members bc you can spot fake jewelry from a mile away was surely comforting. But you may want to do more research about what is in fact real or fake or lab made. Bc after I left I went to another pawn shop to confirm that I infect had the Diamond ring that I knew I had all along. Be more credible is all I'm saying. You should probably get just a tiny bit more insight on how to tell if a Diamond is a real Diamond or not. Like I said.. I could have just been early. Or it could have been an intentional low ball.. either way. You lost a customer.

Walked in, with my Louis Vuitton bag and just by looking at it they claimed for it to be fake. I…read moreasked them to run it through the authentication program and they refused. Horrible service

I love their collection of high end pieces and everything is authenticated. They also have layaway…read more I will be back soon.

I always have gotten generous offers for my items. I got a free estimate on an item that turned out…read moreto be gold-plated, but I was able to sell it on Facebook marketplace.

Had some gold to sell and had great service! He took the time to re-verify and was completely…read morehonest! NO GAMES NO SCAMS Very Legit business! Highly recommend for those selling gold or any jewelry. TOP DOLLLAR!$$$$$

Best pawn on Westheimer with the best customer service always by Jordan specifically & also the…read morerest of the staff are always nice & have friendly smiles! If you have old things of value laying around the house - - instead of throwing it away, sell it here!

This place is full of it!!!! I pawned a bracelet and have been making payments consistently the…read morelast few months and after it was late 6 days they pulled it!!! They pulled it on Labor Day in which I didn't even know they were opened on a holiday! The manager blamed their short staffed and couldn't make calls! I will NEVER pawn anything else here and will NEVER advised anyone else to pawn here.

Every time I've come here they've been respectful. They've been genuine in their interactions. They…read morepaid me 86% on spot last time I came and this most recent time they paid 82%. Honestly, there's no complaints on my end. I wish that they'd be more willing to buy ungraded collectible coins; but not many places want to so it's nbd. However... Every time I come here there's always at least one older gentleman wearing new balances and cargo shorts that drives a early 2000's Honda spending 1,000$+ on coins or bars (so you know they've got good pricing on bullion). And they always stop what they're doing to greet me and show that they see me, irregardless of the fact that the guy in front of me is definitely spending way more than I'm selling. Honestly, I can't say enough good things about the folks here. My new go to spot for selling metals and jewelry.

Jesse was so knowledgeable, honest, and patient! He took the time to explain everything and you can…read moretell he truly enjoys what he does. I came in to sell five pieces of jewelry I hadn't been wearing after visiting two other shops where I wasn't satisfied. Jesse was very reasonable and genuinely wanted to make sure I was happy with my decision. Definitely a 10/10 experience!

I can honestly say that the only reason that this EZ pawn has not been a 5 star review is mostly…read moredue to the fact that they refused to buy my authentic Bulova watch over a incredibly tiny scratch on the edge of the glass. The reason I am still giving them at least 4 stars is due to the incredible staff they have on the floor they were kind and could empathize with me.

Great customer service. The gentleman n lady were very helpful. I would recommend to shop hereread more