I have been a loyal shopper of this place for years, even buying my wife's wedding ring from them. They are the first pawn shop I go to when looking for something.
Not anymore.
On 05/31/19 I came into Pawn 1 on Chinden to browse their selection of FitBits. I found one that stood out to me and asked questions. Of course, I inquire about the return policy and was told "You can get your money back with receipt in 7 days after purchase." I didn't know much about the FitBits but figured "no harm, no foul" and was excited to learn and try it out. I bought it..total $53.00
Today, 06/04/2019 I decided to return my FitBit because I had found a brand new one on the Facebook marketplace that has a built in heart rate monitor. I felt like I had found a better deal with the new one.
I walk into the store with the Fitbit, charger, and receipt and approached the guy who sold it to me, I explained that I had found a new one and that I was there to return it and get my money back, since I was within 7 days. With the supervisor standing within 10 feet, he says to me "We wouldn't be able to give you your money back for that but we can give you in store credit or you can exchange it" I then said, "that is not how you explained it to me, you said I could get a cash refund. You told me the only things that you can't return for money are guns and electronics, which this is categorized as sports equipment" The employee then said "Yeah, sorry about that"
I was already getting mad and so I made my way to the counter where his "supervisor" was who had just heard our conversation and told her I would like my money back. She took my Fitbit and receipt and walked into the back and came back out 5 minutes later to say, "We can't give you in-store credit or a gift card because this item was bought "as-is" but we can buy it back for half of what you paid. I then pointed to the case that is sold "as-is" and said "this case is as-is" and this one (the one my Fitbit came from) is not correct?" She said yes. I asked her if they could do anything at this point to even offer what the guy said when I had first walked in, that I could get an exchange or gift card. She wasn't even willing to honor that. She stood there with a condescending smirk on her face and proceeded to do stretches with her arms while I was explaining why I wouldn't be coming back to the pawn store I was loyal to.
In the end, she offered to write a "managers" name and number on the receipt I had brought in and said I could call or stop by and talk to a "Dave" but that she couldn't do anything. I AM FLOORED.
To not give me a refund, which I was explained I could get, to not honoring what the associate said when I first walked in to return it said, to not caring and not hearing "Sorry about this" not even once to the downright APPALLING service I received...I have to give Pawn 1 what their name implies, one star. I am a pretty easy going guy and was willing to forgive the return policy I was told in favor of a gift card/exchange and to get denied that even. I won't be returning to Pawn 1 in Garden City. read more