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Pave X

5.0 (1 review)
Open • 7:00 am - 7:00 pm

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8 years ago

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Concrete Masters - Another step not square

Concrete Masters

(20 reviews)

I hired Concrete Masters to create a cement pad with rebar for a hot tub base. For that specific…read morepart of the project, they were great and at a very reasonable price. Similar to the other reviews though, the guys left a bunch of mess everywhere. Pros: - Cheaper and more responsive than anyone else for the quick turnaround job. - The crew was nice and respectful - Gonzalez responds very quickly - For what they do (laying down concrete), they were knowledgeable and did a good job Cons: - The crew was not prepared to do the prep for the base. I mentioned there were going to be tree roots and a slight slope but when they got here, all they had were pickaxes. They had to borrow my chainsaw, wheelbarrow which they put cement in, and my tamper to tamp down the gravel. This should be standard but I'm sure not all homes wouldn't have that handy. They also charged me a little extra since the guys were struggling breaking apart the roots. Then they left ALL the roots and dirt. So now I have a giant dirt and root pile I need to figure how to dispose of. - There was cement liquid all over the place. I'll probably need to hire someone to pressure wash or remove the stains from my driveway. -Random water bottles were left. Not a big deal but just something that aligns with the other reviews of leaving stuff. - They literally dumped the water mixed with concrete on my lawn, right in front of me. They didn't dispose of it in a corner or somewhere away from the site - just right in the middle of my lawn which killed my grass in that spot. Basically, if you have the site completely ready and they just need to pour the concrete and don't care about a little cleanup, they're great. If not, be prepared for them to use your equipment and leave some mess.

Poor quality. Demanded extra $1,000 at end of job. It was not in written quote, said we talked…read moreabout it, just did not get it into final quote. Large dip in patio, and steps not square on one side.

TerraFirma - Ryan Beckley, Owner and president of TerraFirma Foundation Systems

TerraFirma

(48 reviews)

***Please note -- I updated my review from 1 to 5 stars. Terra Firma took the initiative to reach…read moreout and assess any next steps needed to correct the problem. Trust is 100% restored knowing that if problems come up they will take any action needed to follow up. I will also say that the work they originally did was actually to code, and we agreed that the moisture problems arose due to the nonstandard setup of my dehumidifier, NOT because of errors in Terra Firma's work. Thank you Terra Firma.*** Unfortunately, I have to drop a negative review in the interest of warning other folks that their work has gone downhill. I previously had an excellent experience with Terra Firma for management of a water problem in my crawlspace. I hired them without question again for my current property for management of moisture issues, and I didn't check their work upon completion as thoroughly as I should have. Unfortunately, about 1 - 2 months after completion of work, I discovered a large mushroom growing out of one of the structural posts in my crawl/basement. On closer inspection, I noticed that the dehumidifier water discharge line they installed was dumping less than a foot away from my foundation, corresponding to the exact spot the mushroom was growing. Moisture was the exact problem they were supposed to fix, but now they have created a severe structural problem secondary to moisture with the dehumidifier line dumping large quantities of water right next to my foundation. In other words, they created the exact issue they were purporting to fix by collecting the moisture and depositing it into my foundation. Once fruiting bodies are growing out of wood, this is an indicator that the wood is severely compromised and the fungus network has grown extensively. I now have a very expensive and serious problem to fix. I called to let them know about the problem, not sure if I will hear back from the coordinator/ the team who did the work. I am not sure if I would trust them to fix the issue after the damage they have caused, but I would accept financial remediation. If they take steps to make things right, I would update my review. I would not hire Terra Firma again for any crawlspace work, be it structural or moisture related because of the big problem they have caused. Again, just would like to warn others.

DISCLAIMER: I did not use their installation or repair services. This review is about their…read moreestimation process and sales tactics. Their tech, Noah, was pushy with his proposals. He wasted time by having me watch a video of their process, and attempted to get me to agree to a proposal the day of - estimates running in the $15k-$50k ranges. Their estimates came in higher than their competitors by about $5k including Groundworks. When I informed him that I would not be using their services, he replied with, "What are your plans for your sagging floors? How do you plan to address this?" I have met with many contractors on this same issue, and no one else aside from Groundworks and TerraFirma has attempted to blow our issues out of proportion. However, Noah did offer to do a side by side comparison of the other offers with his, which I did not take. I ungraciously assumed it wouldn't have been attempt to price match, but to take another opportunity to push me more on his proposals. Don't use them, if you want to avoid fear mongering and overpriced services.

Pave X - masonry_concrete - Updated October 2026

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