I called in to Paul's Service looking for a mechanic who would do a pre-sale inspection for me from a dealer located close by (Project One Auto) and was lucky to find Charles. He not only was incredibly knowledgeable and able to answer all of my questions but went at the inspection with a thoroughness and detail that really impressed me. Not only was he very honest in reporting back to me, his assessment over the phone about the condition of the car was so rigorous I even felt bad for taking up so much of his time! (He even went over the Carfax report beforehand!) It took a lot to give me peace of mind about buying a used car without seeing it myself but Charles was so thorough that I felt confident in responding to the dealer and getting them to take care of some very material things before completing the sale. read more

My check engine light came on a couple weeks prior to a cross country move which was unsettling to say the least! Charles looked up the code and determined it was an easy and quick fix (I don't even think he charged me for it). He then changed the oil and all the filters, checked tires, brakes, a/c, ensuring that it was good to make the journey. The prices were extremely reasonable for the work done but the friendliness and honesty of this man is why I highly recommend this business. It's so easy for repair people to oversell, overcharge or try to get you to pay more for stuff that isn't needed. Charles didn't do that at all. An overall great guy. read more

After reading all the positive reviews I dropped my car off on a Friday. Got a call Monday that my car was fixed and ready. When i picked up the car, Charles showed me the problem was an axle that snapped in half. Considering they close on weekends I wasn't expecting to have my car back so fast. Fast friendly service, and the price for my repair was very reasonable. Ignore any bad reviews you see, Paul's Service is great I will be returning for any future repairs. read more

Me and my family have been coming here for years! The owner and mechanic here are very fair with their prices and definitely know what's worth getting done on the car.. like they definitely wouldn't trap you with a long list of things that "need" to get done if its not 100% necessary. I appreciate everything that's been done on my car here and will be returning for years to come read more

Charlie is a great guy, took the time to explain what was wrong with my car and my options. I'll definitely be back when my car has any kind of problem. Thank you. read more

Had a flat tire and Charles provided a great service. He is genuinely a great person and professional. I highly recommend and will come back if I need his services again. read more

My car had a vibration in the front end when braking. I had just Purchased the vehicle certified from Wayne Mazda a few months before. Charles showed me the disks were thin and warped. I had them replaced in 1 day at Paul's. Thank you read more

Got a flat tire on the way to work and didn't notice until lunch time. Brought it over and it was done before I even got finished work for the day. Turns out I had two holes in the tire. They patched them up and sent me on my way. Couldn't ask for anything more from a mechanic. read more

Needed an oil change, called them the morning of to schedule some time. Two guys running the place were very friendly, serviced my car, ran a diagnostic, and sent me on my way in under 30 minutes. There was a bar across the street to kill time. read more

We have had our car repaired at Paul's Service many times with no disappointment on any level. Some repairs were extensive. Both mechanics know their cars inside and out, with fair pricing, completing work in a timely manner. They fixed issues on my 2001 car on several occasions that others for whatever reason could not and I was then able to renew my inspection sticker. To add to this excellent service they are both friendly people with a sense of humor. I am grateful to have finally found decent mechanics which I need from time to time as I commute everyday into Manhattan. read more

My car had a warning signal indicating an overheating situation but no physical effect, such as boiling coolant, yet because the overheating signal was on, it caused the A/C to shut down which is what happens with car equipped with sensors. I had that car for over 10 years, and I have watched dozens upon dozens of YouTube videos about my car... I knew that the problem was the coolant heat sensor. So I brought my car to Paul's Service because I am a local and the repair shop was on my way back to home. After looking at the overflow bottle from a distance, the shop owner/manager adventured to say that there may be some oil deposit in the coolant due to a possible deteriorating gasket (...) - perplex, I looked carefully into the overflow bottle and was not convince of it - for his defense it was hard to determine whether or not there was oil. I asked him if he was equipped with a purging tool to force the coolant out and put a new coolant, he said yes. At this point, I decided to leave the car for the day and get an update by the end of day. All I knew from driving the car for 10 years was that the heat sensor was the problem , and all I asked was to purge and replace the coolant. It is now 9:00 AM Later in the after afternoon, at exactly 4:00 PM, he called me and assured me, according to his "professional opinion," that the car was fine and only the sensor needed to be replaced - wow, amazing discovery! The bad news was that he didn't have it and it would take another day to have the sensor replaced. Well, if you are a little bit like me you have already looked at your options and decided the best and least expensive way to take care of the problem; I replied that I will pick up the car and replace the sensor over the weekend... he paused before answering back and replied: "I still have to charge you for the diagnosis!" Understand one thing, nowadays cars have computers on board, all accessible with an ODB device that can be read on your smartphone... in other words I knew all the codes my car had issues with. Coming to pick up my car at the repair shop, the owner went on to tell how much time he took driving the car around the station, not even on a road, how he used his diagnosis tool, overall charging me $135 (Diagnosis only). When asked if he, at least, purged the cooling system, his reply was that his tool broke few days ago - I guess forgetting telling me yes in the morning was due to an unusual case of memory loss toward the end of the day. I will say, in all fairness, the owner is a likeable person, he just runs his business like a doctor's office and I don't have a medical plan for my car; he gets 2 stars for his professional demeanor but it can turn into a trap if you let it, so caveat emptor (Buyer beware). Tips: 1- Know your car (YouTube) 2- Inquire about cost of parts i.e partsgeek.com 3- Always, always and always ask the repair shop to call you before doing the repair and the estimate. 4- If the repair/problem is obvious always get an estimate. I knew 1 & 2 and I didn't follow my own advice of 3 & 4. read more