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Paulie Pops by Paula

5.0 (2 reviews)

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9 years ago

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Stacey's Cakes and Creations

Stacey's Cakes and Creations

3.7(27 reviews)
6.4 km
•$$

serious communication issues left me without a cake for my father's 80th birthday party. besides…read morethe initial email, there was no attempt at further communication. no phone call, text, or follow up email. i did not understand how a bakery without an address or any method of customer pock up could then charge a $10 delivery fee. overall, for a $93 cake i expected much better business practices

I was initially thrilled to do business with Stacey Cakes, as she came highly recommended. My first…read moreconversation with her went well, and I explained to her that I needed the order for my daughter's sweet 16. I had thoroughly researched her website and social media beforehand. We had arranged to pick up the order on the morning of the event. When my cousin and I arrived on time, we found Stacey still in the process of preparing the order. As we waited, I noticed ants crawling around the box of cupcakes. At first, I thought I was mistaken, but upon closer inspection, I found another one. I immediately brought this to my cousin's attention and then alerted Stacey. Instead of addressing the issue professionally, she began yelling and using offensive language. Although she apologized and offered to remake the order. I accepted but then as soon as I left her establishment I sent her a text to declined as I was too disgusted and frustrated to accept anything from her store. In my text I expressed my concern about the health and sanitation issue and requested a full refund. However, she only acknowledged my message late that evening, stating that she was already remaking the order and would discard the original. I responded professionally, reiterating my request for a refund to be issued to my card. She confirmed that the refund had been processed and that I would receive an email confirmation. Subsequently, I waited for five days while the transaction was pending, only to find out yesterday that she had retracted the charge. I immediately sent her another text urging her to rectify the issue as soon as possible, but I have neither heard back from her nor seen any sign of the refund being reissued. I find this level of unprofessionalism completely unacceptable, especially in the food business where there are potential health risks. Stacey should have taken accountability for the situation. Not only was I out of the money for the original order, but I also had to spend more money to purchase a cake at the last minute. In light of my experience, I strongly advise against doing business with her. This whole situation has been utterly disgusting and unacceptable.

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Stacey's Cakes and Creations - Silver & White Design w/ Coordinating Cupcakes

Silver & White Design w/ Coordinating Cupcakes

Stacey's Cakes and Creations - My son's First Birthday cake!

My son's First Birthday cake!

Stacey's Cakes and Creations - Sorority Themed Custom Design

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Sorority Themed Custom Design

Paulie Pops by Paula - customcakes - Updated May 2026

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