GREAT CUSTOMER SERVICE !! From the minute I walked into the door everyone was so friendly and kind…read more They were so easy to get into no waitlist. Worked with me regarding my contacts and my glasses! I'll never go anyplace else! Highly recommend them.

Really great service! I walked in without an appointment because my frames broke. They helped me…read moreright away and didn't even charge for the service. Super friendly, very efficient. Even though they were busy in the shop!

Lovely experience. Delightfully decorated. Very kind doctor who answered all my questions. Great…read moreselection of glasses, got an unexpected pair I am so excited about. Highly recommend.

My first experience in Dec '22 was so so. I was kept waiting almost an hour. I decided to give…read moreDr. Kreiger another try this year. Once again, I was kept waiting and had to reschedule to the next day as I needed to get back to work. When I rescheduled I was assured that I wouldn't be kept waiting, and even told to come early as there was no one else scheduled ahead of my time. When I arrived, there were others in the waiting room. My appt time was 4:30p. At 4:24p the woman seated next to me asked me what time my appt was. She said hers was 4pm. She also said she was kept waiting last year. So at this point this woman is ahead of me plus there is another gentleman that needs to go back in (I'm assuming he had his eyes dilated), plus the patient currently in with Dr. Kreiger. So I know there is no way I'm being seen at 4:30p. After what happened the day before, I think a courtesy call telling me the doctor was running behind would have been nice. Needless to say, I once again left and have no plans to return. I also had made a back up appt with another facility in the event this happened as I don't want to lose my benefit for this year. Bottom line...if you don't have a problem spending 2+ hours at your appt, give them a try.

Worst customer service I've ever experienced. It's unbelievable. Don't bother with this group --…read morewhich is unfortunate, because the doctors themselves are actually very good. But it doesn't matter how good the doctors are if you can't even get through to make an appointment. I've been on hold for one hour and 19 minutes and I'm still number 2 in the queue. I only want to cancel my appointment. There's no option to do it online, and if I hang up, I'll be charged. Completely unprofessional and unacceptable. I'll be canceling and looking elsewhere.

I had been a satisfied patient for over 15 years. However, something has changed. The service is…read morenonexistent, the ability to speak with anyone to even simply order contacts Is Nearly impossible. Staff , if you can access Re not accommodating . To add to my dismay, the doctor had written my script incorrectly. I was told I needed to get the contacts as written even though I knew the script indicated my eye sight had improved and Now it has been nearly 8 weeks to straighten the situation out. as those of you with eye issues know: an incorrect script leads to headaches, and fatigue. If you're looking for a new practice, my recommendation is don't look here..

Now that I am getting older, I am having additional issues. I work up one morning and my eyes were…read morecrusted shut. Koch Eye got me in that day. The doctor and assistant were very comforting and thorough in their diagnosis ( pink eye). She not only gave me sample, she write the prescription to my pharmacy. I really recommend this office. Additionally this office checks my eyes yearly. They have a great staff.

There is no way to contact a human being that works within the four walls of the office. In my…read moreattempt to order contacts over the last week I have truly tried it all. The voicemail that you are directed to for contact lenses is always full. I left a message with the third party that they use to schedule appts. I have tried dialing every number that the phone redirects to. They even ignored my smoke signal. I finally went into the building today. The women at the desk were very friendly. I explained my situation and that I needed to reorder contacts through their portal (Abby). They handed me a prescription and I went merrily on my way thinking I would once again have the ability to see in no time only to find out that the doctor has to go into the portal to update the prescription. I have always had a good experience with the doctors who I have seen. It is a shame to move on as a patient, but this is not the first time that it has been impossible to order contacts. I feel as though the patient experience dramatically decreased over the last few years.

Made an appointment. No one from their organization bothered to tell me they could no longer…read moreaccommodate. So I show up to a dark office? No one answered their phone. I can charge them $30 for a cancelled appointment and a waste of my time?

Quick supply of prescription reading glasses, which I bent in first month and they fixed for free,…read morequickly and perfectly. Great sunglasses. I'm new and this is now my go to place for all glasses.

I was in the area on vacation in July and suffered from an ingrown eyelash. These are painful…read moreconditions causing eye swelling and surface irritation. I called around to several doctors and no one could fit me in. I was going to need to drive home to Connecticut, a 4 1/2 hour round-trip to see my regular eye doctor. Then I called Eye Care for Rhode Island. I had an appointment within a half an hour. The office was immaculate, the staff was efficient and friendly. Dr. Medeiros was personable and knowledgeable, removed five ingrown eyelashes and I was in my way to enjoy the rest of my vacation. In and out in 25 minutes.

Tried to charge me $110 for a contact class wouldn't give me my prescription and told me I was…read morecovered over the phone. I've never gone to anywhere that charged me for my contacts prescription. Typically I'd get my prescription and buy contacts online. The up charge and hidden fees are ridiculous canceled my appointment on the spot!

Technically fine but for the exam felt like we were cattle being processed. Staff were not at all…read moreinterested in showing us frames once we said we were not buying that day. We asked them to measure my pupillary distance and they just held a small ruler in my face, and blurted out a number that turned out to be incorrect. We ended up at Warby Parker in Warwick and they had a sophisticated device that measured it to be a different number.

I have been going to this place for 18 years and I never had any issues until a few years ago there…read moreis a few associates who don't understand how to not interrupt someone while they are speaking or explaining something, I was quite last time, but today again it happened. I was polite and still got interrupted 10 times until the 11th time I had had enough. Thank goodness I am moving because holy crap this made me never want to go there again. Unacceptable