Dr. Hamashige no longer works at this office. And they give no information as to his whereabouts…read more Very strange

Sean Hamashige is a really good optometrist. He's polite and easy to talk to. I always came out…read moreof the appointment in a good mood. Unfortunately Accent Vision Specialists which is the place where he worked didn't inform me that he had resigned. I'm not going back there but I would go back to Sean if I could.

Performed surgery on my eye that I didn't need and made my vision worse. Afterwords they told me…read morethat they did nothing wrong and that I should see a neurologist. Also made me wait for over an hour for two of my appointments. It feels like you're in a factory. Terrible place. Don't go there !

This place sucks. I have no idea why they make appointments. It's worst than a nail shop! Waited 40…read morepast my appointment time to be seen. PLUS THE ADDITIONAL 20 min they asked us to arrive before the actually appointment! And wait for a lady to read the letter things. Wait again for the lab. Waiting AGAIN in the THIRD PATIENT LOBBY, to see the doctor. Is all the in the same 10 feet apart i practically have toured the whole bottom floor by now. Still waiting .. Waited for nothing, the doctor of course talked to us for less than 5 min didn't ask if we had questions. WHILE HE WAS TALKING the nurse or assistant walked in which was very distracting she sat down and started typing on the computer Takes us to check out THERES A WAIT TO CHECK OUT Left at 5 pm on the dot you do the math for 5 min for a doctor

The very best place I had a very high end glasses that I dropped and a car ran over destroyed my…read morebest sun glasses They checked me in took my temperature and UNBELIEVABLY HAD THE EXACT FRAME.... and in under 10 minutes brought me my new glasses UNBELIEVABLE- there is no one else to deal with in the USA

These people don't care. Eye infection? "Don't worry about it"…read moreSeems they are only interested in getting referral commissions for cataract surgeries - whether or not the patient needs it :(

I have been a patient of Dr. Jonathan Botwin for a few years now and I could not be more pleased…read more Dr. Jonathan is professional, thorough and very knowledgeable. I wouldn't trust my eyes to anyone else! As well, Oculus Optical is awesome! Annika is so client oriented--she is very knowledgeable and caring (she is my eyewear fashion consultant!).

Husband and I have been having regular exams for many years. We have always felt that the exams…read morewere thorough and follow-up was very good. Lenses/frames are quite pricey, but of very good quality. Would like to mention Julie specifically. She has assisted me several times over the years. Last year she caught an omission in my prescription (from university) as there were not prisms noted on the prescription. She made me aware of it, I got a new Rx and then proceeded to have the glasses made correctly. That saved me a lot of money, as I did not have to have the lenses made twice. She is always so cordial, efficient and knowledgeable. I just ordered another set of lenses put into frames and the whole process was smooth as silk. Hope to work with her again.

I didn't have a good experience. They charged me for something without telling me what it was and…read morethen refused to return my money.

Not impressed - first off the big lady at the front desk was rude and unfriendly from the get go…read morewhen I went into the office. Secondly the doctor seemed rushed during my appointment. Thirdly they do not answer their phone using the excuse that they are short staffed (this has been several months already and I don't understand running a business such as a doctors office like that) and when you do leave a message they either don't call you back at all or they take days and days to call back. Definitely needs improvement.

The day I went for my appointment (Oct 30), their internet was down. Since then, Ive had to call…read morefor all things, including my prescription, and when ordering glasses, I had to remind them that I needed multi-focal lenses . Had I not reminded them, the prescription was only for distance. I've called multiple times to ask about a referral that apparently never happened, and I was recently informed by two different people in the office that 1) the referral was definitely sent, and 2) the referral was never sent, and 3) they have no record of my multiple calls requesting the referral be revisited. As of June 5, I still had not had contact with the referral doctor, so I called her directly. Her office said they'd never received a referral. As for billing, I charged for things my insurance would cover, but were never billed for. After many phone calls, I managed to get that straightened out. My insurance paid, but I had to make sure they billed my insurance company. In addition, I was charged an additional $50 for my prescription, on top of the eye exam. Who does that?! My sense is that this office is inept and dishonest. I advise anyone reading this to find another eye doctor.

I had an appointment with Dr. Thibodeaux today. I had been to Accent Vision another time and it…read morewent great. This time, however, I was told when I checked in the doctor had added another $50 to the base cost, for Optus, which takes a photograph of your eye. This was NOT OPTIONAL. I was furious and left, having to pay the $50 no-show fee to do so. I could have stayed and raised a ruckus but I was so angry I could hardly speak. Frankly, I'm astonished by this dishonesty. Avoid Accent Vision. I'm going back to Eye Associates.

I saw Dr. Herrera for an exam and refraction. He didn't dilate my eyes and the prescription for…read moremy glasses was no good, I could see better with my old glasses. He also made photographs of my retina that were no good because my eyes weren't dilated. I looked up whether it was necessary to dilate the eyes before a refraction, and Dr. Google said generally not unless you were far sighted. I am farsighted. I had to return my new glasses to Sam's Club and go in for another exam with my eyes dilated. I also insisted on new photos of my retina, which he did but the office tried to charge me for them. The new prescription was good, but this involved extra trips to his office and Sam's Club (total 4 visits) and was a big hassle. The only reason I didn't rate him one star was that the second prescription was good.

I loved that place! Just walked in and was able to get an appointment within 2 hours. The…read morereceptionist was very welcoming and very nice. The doctor was very thorough and explained with details the pictures of my eyes that were taken. The receptionist used a computer to find my prescription, the doctor did it manually to verify the computer numbers and afterwards he compared my glasses to his machine. I went next door and after selecting some frame, I got my reading glasses ready in 25 minutes. All on a Saturday morning. Very impressive !

Horrable clueless service I thought I had booked the other location now I see why they are in a…read moreclosed strip mall. It took me 8 months to wait for an eye exam which is crazy then on the day of my appointment they have like 80 pages of non relevant information they want you to sign to give up all your information to sell to company's etc.

3 visits in 2 months and they failed to diagnose a serious eye disease. 2* YELP reviews from…read morehundreds of patients. A feckless factory; go elsewhere. You will get charged above and beyond insurance coverage even for a full exam that was just a follow up. Rediculous. I found Timothy Johnson to be dismissive and condescending. He scoffed at my questions and was pejorative in his replies. Fuck them. Don't waste your time / money with Dr. Johnson and eye associates.

I went in to have my glasses adjusted not really knowing wether they can do it because I got my…read moreframe elsewhere. To my surprise Katherine assisted me made the necessary adjustments & surprisingly it was free of charge. Katherine was very helpful, knowledgeable & most importantly provided friendly customer service. I highly recommend going here for your eye needs.

They were very helpful on the several phone calls I made prior to visiting them while in Santa Fe…read more There, nobody seemed to know much, a crucial part of the procedure could not be done because of broken equipment, the glasses I requested turned out not to have been ordered at all, and nobody knew why I would have been told otherwise.

The whole staff is wonderful.Dr. Shin is very thorough and the optician is very diligent and…read morefriendly. The convenience and quality of service are second to none!

If there were zero stars, I would give them to Los Alamos Family Eye Care…read more 1. I had my annual eye exam there and paid extra to make my lenses thinner. When I received the glasses, I was shocked to find they were much thicker than a pair I bought elsewhere with the same diopters--without paying any extra fees. 2. After my first exam, I needed a second one due to medical reasons, this time with Dr. Lisa Shin. She noted my prescription had changed but failed to update my CYL and Axis measurements. As a result, she prescribed glasses with the wrong parameters. When I received them, rectangular screens appeared trapezoid-shaped. I returned to her, but instead of checking her own mistake, she blamed it on my eyes "changing a lot." I asked her to check the glasses I was wearing to see what was wrong. Only the next day did she send me a new prescription with corrected values based on my old glasses. When I asked her to remake the glasses based on her own correction, she demanded that I pay again. I refused, since it was clearly her oversight. 3. I disputed the charge with my credit card company. Later, her office asked me to pay again for the first exam and return the incorrect glasses so they could refund the full transaction. I paid another $35, trusting they would resolve it. But the credit card company eventually told me the vendor had rejected my dispute, meaning I paid twice and ended up with nothing--not even the wrong pair of glasses. When I pressed the office, they finally sent me a partial refund check, deducting $16 as an "arbitration fee," which they claimed was charged by their bank. In reality, they passed their own cost onto me and again blamed me for disputing the charge. This is not just about money--I can afford the loss. IT'S ABOUT HOW THEY TREAT THEIR CUSTOMERS . Dr. Lisa Shin refuses to acknowledge her mistakes, shifts blame onto patients, and looks for ways to charge for even the smallest things. Instead of resolving issues professionally, she makes customers pay for her errors. I would NEVER go back, and I strongly caution others before choosing this place!