First off, their office has moved to 1409 Luisa, in the building across from the cat hospital…read more I came in this morning since my glasses had broken overnight and I'm in town visiting mom. Lynn was very helpful and fixed them in a short time. I offered to pay, but she demurred. I was very impressed with the office staff, their helpful attitude, and the office overall looked very professional and gave excellent customer service. If I ever have another eyeglass emergency, I will definitely come here. I recommend them highly.

The office is very professional and friendly. There's nothing worse than going to a place where…read morethere is rude staff. Dr. Tauchau has been my eye doctor for a long time and I totally trust and love him.

Can't say enough great things about Dr. Javits and Dr. Weinstein. I came in a for a routine eye…read moreexam to get my contact lenses refilled when I found out that I had early cataracts in the my left eye. Since my both my parents had their cataracts corrected here and both had positive and safe experiences, I felt very comfortable in their diagnosis and booking my surgery here. From start to finish, pre and post, the staff and doctors were world class in the way they handled my surgery. From the front office to the each and every medical provider I encountered, the experiences were friendly and professional. In fact, I can't think of any other medical specialists that has even come close to the excellent care I received. Thank you Doctors and Eye Associates you guys are AWESOME!!

The carpets in the waiting room are stained and dirty. One spot is dark and looks like blood soaked…read moreinto the carpet next to a chair on Dr Johnson's waiting room. Chairs need to be wiped down, slight odor of urine, needs to be sanitized. It says "emergency eye care" on the door. The receptionists and assistants need better training. A patient walked away after an appointment with dilated eyes, then realized she couldn't see and came back to "ask" the receptionist for an eye shield (sun glasses) before driving. This is dangerous and a health and safety issue. They should have taken better care of that patient. Also, just a matter of personal preference, but we cannot see the receptionist's eyes because her false eyelashes are so big and thick. And we are in an eye doctor's office. Sorry to be so negative but this office needs help for health and cleanliness. We also waited an hour and a half to see the physician. I can't recommend.

The very best place I had a very high end glasses that I dropped and a car ran over destroyed my…read morebest sun glasses They checked me in took my temperature and UNBELIEVABLY HAD THE EXACT FRAME.... and in under 10 minutes brought me my new glasses UNBELIEVABLE- there is no one else to deal with in the USA

Not recommended I WONT GO BACK THERE! Until today I don't…read moreunderstand my charges. It is too expensive. They got $128.11 from my BCBS, plus $178.64 from myself which totalize $306.75 my BCBS told me that I only owe them $30.00!! I called Botwin and they told me BCBS doesn't cover Refration... and they discovered that I had $10.00 credit to return to me.... for me to go and get it. IF IT IS WAS A MY DEBIT, FOR SURE I believe THEY WOULD SEND ME A BILL, BUT AS MY CREDIT... THEY TOLD STOP BY AND GET IT ... RIDICULOUS. From Now On, I never pay any doctor I go to until my Insurance statement arrives. I wish every doctor in USA would inform us with detail of any charge before any exames, so we can choose YES or NO. Very sad the way our health system works on charging!!

I have been a patient of Dr. Jonathan Botwin for a few years now and I could not be more pleased…read more Dr. Jonathan is professional, thorough and very knowledgeable. I wouldn't trust my eyes to anyone else! As well, Oculus Optical is awesome! Annika is so client oriented--she is very knowledgeable and caring (she is my eyewear fashion consultant!).

Husband and I have been having regular exams for many years. We have always felt that the exams…read morewere thorough and follow-up was very good. Lenses/frames are quite pricey, but of very good quality. Would like to mention Julie specifically. She has assisted me several times over the years. Last year she caught an omission in my prescription (from university) as there were not prisms noted on the prescription. She made me aware of it, I got a new Rx and then proceeded to have the glasses made correctly. That saved me a lot of money, as I did not have to have the lenses made twice. She is always so cordial, efficient and knowledgeable. I just ordered another set of lenses put into frames and the whole process was smooth as silk. Hope to work with her again.

In these unprecedented times it is important for doctors to be super vigilant. Dr. Rasmussen's…read moreoffice is taking precautions to make sure patients are safe and protected. However, more could be done. I spent half an hour waiting to be seen and after 20 minutes I stepped outside to avoid other patients browsing in the glasses area. After being admitted, I spent another hour in the exam rooms waiting to see the doctor. Staff wore masks when speaking directly to me but otherwise masks hung off ears. Physicians' offices, even eye doctors, need to be hyper vigilant.

I didn't have a good experience. They charged me for something without telling me what it was and…read morethen refused to return my money.

The day I went for my appointment (Oct 30), their internet was down. Since then, Ive had to call…read morefor all things, including my prescription, and when ordering glasses, I had to remind them that I needed multi-focal lenses . Had I not reminded them, the prescription was only for distance. I've called multiple times to ask about a referral that apparently never happened, and I was recently informed by two different people in the office that 1) the referral was definitely sent, and 2) the referral was never sent, and 3) they have no record of my multiple calls requesting the referral be revisited. As of June 5, I still had not had contact with the referral doctor, so I called her directly. Her office said they'd never received a referral. As for billing, I charged for things my insurance would cover, but were never billed for. After many phone calls, I managed to get that straightened out. My insurance paid, but I had to make sure they billed my insurance company. In addition, I was charged an additional $50 for my prescription, on top of the eye exam. Who does that?! My sense is that this office is inept and dishonest. I advise anyone reading this to find another eye doctor.

I had an appointment with Dr. Thibodeaux today. I had been to Accent Vision another time and it…read morewent great. This time, however, I was told when I checked in the doctor had added another $50 to the base cost, for Optus, which takes a photograph of your eye. This was NOT OPTIONAL. I was furious and left, having to pay the $50 no-show fee to do so. I could have stayed and raised a ruckus but I was so angry I could hardly speak. Frankly, I'm astonished by this dishonesty. Avoid Accent Vision. I'm going back to Eye Associates.

I loved that place! Just walked in and was able to get an appointment within 2 hours. The…read morereceptionist was very welcoming and very nice. The doctor was very thorough and explained with details the pictures of my eyes that were taken. The receptionist used a computer to find my prescription, the doctor did it manually to verify the computer numbers and afterwards he compared my glasses to his machine. I went next door and after selecting some frame, I got my reading glasses ready in 25 minutes. All on a Saturday morning. Very impressive !

I saw Dr. Herrera for an exam and refraction. He didn't dilate my eyes and the prescription for…read moremy glasses was no good, I could see better with my old glasses. He also made photographs of my retina that were no good because my eyes weren't dilated. I looked up whether it was necessary to dilate the eyes before a refraction, and Dr. Google said generally not unless you were far sighted. I am farsighted. I had to return my new glasses to Sam's Club and go in for another exam with my eyes dilated. I also insisted on new photos of my retina, which he did but the office tried to charge me for them. The new prescription was good, but this involved extra trips to his office and Sam's Club (total 4 visits) and was a big hassle. The only reason I didn't rate him one star was that the second prescription was good.

Horrable clueless service I thought I had booked the other location now I see why they are in a…read moreclosed strip mall. It took me 8 months to wait for an eye exam which is crazy then on the day of my appointment they have like 80 pages of non relevant information they want you to sign to give up all your information to sell to company's etc.

3 visits in 2 months and they failed to diagnose a serious eye disease. 2* YELP reviews from…read morehundreds of patients. A feckless factory; go elsewhere. You will get charged above and beyond insurance coverage even for a full exam that was just a follow up. Rediculous. I found Timothy Johnson to be dismissive and condescending. He scoffed at my questions and was pejorative in his replies. Fuck them. Don't waste your time / money with Dr. Johnson and eye associates.

I went in to have my glasses adjusted not really knowing wether they can do it because I got my…read moreframe elsewhere. To my surprise Katherine assisted me made the necessary adjustments & surprisingly it was free of charge. Katherine was very helpful, knowledgeable & most importantly provided friendly customer service. I highly recommend going here for your eye needs.

They were very helpful on the several phone calls I made prior to visiting them while in Santa Fe…read more There, nobody seemed to know much, a crucial part of the procedure could not be done because of broken equipment, the glasses I requested turned out not to have been ordered at all, and nobody knew why I would have been told otherwise.

The whole staff is wonderful.Dr. Shin is very thorough and the optician is very diligent and…read morefriendly. The convenience and quality of service are second to none!

If there were zero stars, I would give them to Los Alamos Family Eye Care…read more 1. I had my annual eye exam there and paid extra to make my lenses thinner. When I received the glasses, I was shocked to find they were much thicker than a pair I bought elsewhere with the same diopters--without paying any extra fees. 2. After my first exam, I needed a second one due to medical reasons, this time with Dr. Lisa Shin. She noted my prescription had changed but failed to update my CYL and Axis measurements. As a result, she prescribed glasses with the wrong parameters. When I received them, rectangular screens appeared trapezoid-shaped. I returned to her, but instead of checking her own mistake, she blamed it on my eyes "changing a lot." I asked her to check the glasses I was wearing to see what was wrong. Only the next day did she send me a new prescription with corrected values based on my old glasses. When I asked her to remake the glasses based on her own correction, she demanded that I pay again. I refused, since it was clearly her oversight. 3. I disputed the charge with my credit card company. Later, her office asked me to pay again for the first exam and return the incorrect glasses so they could refund the full transaction. I paid another $35, trusting they would resolve it. But the credit card company eventually told me the vendor had rejected my dispute, meaning I paid twice and ended up with nothing--not even the wrong pair of glasses. When I pressed the office, they finally sent me a partial refund check, deducting $16 as an "arbitration fee," which they claimed was charged by their bank. In reality, they passed their own cost onto me and again blamed me for disputing the charge. This is not just about money--I can afford the loss. IT'S ABOUT HOW THEY TREAT THEIR CUSTOMERS . Dr. Lisa Shin refuses to acknowledge her mistakes, shifts blame onto patients, and looks for ways to charge for even the smallest things. Instead of resolving issues professionally, she makes customers pay for her errors. I would NEVER go back, and I strongly caution others before choosing this place!