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Paul Merrill Company

3.3 (3 reviews)
Closed • 8:00 am - 4:30 pm

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Services - Paul Merrill Company

Countertop installation

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M & M Marble and Granite

M & M Marble and Granite

(28 reviews)

I really want to give Fernando a good review but unfortunately that was not the experience for us…read more We called Fernando because we had 2 bathroom counter tops to fabricate since they sold out at ikea and we had difficult time finding them at HomeDepot and Lowes. We wanted to check out what slabs he had or order from a slab yard where we found a slab on sale. We were in a hurry to find a fabricator. When I first called Fernando around 6pm and surprised he picked up, he was very personable and very kind. He sent me a estimate for fabricating 2 counter tops and picking up the slab from slab yard. My bf is a contractor on the east coast and suggested we see if he had left over slabs as well since it means he can use left over pieces and wont have to pick up from slab yard. My boyfriend spoke to him about the slabs. He sent us pictures from his workshop and gave us a quote and everything seem to be going swimmingly. He said it would be completed in a week and to pick up from his workshop in Garden Grove. I checked in with him a couple times. He picked up the phone 95% of the time but didn't respond text messages. 5 days pass, I call to check and he says everything is fine and we could pick up on Wednesday. We call Tuesday night to confirm pick up time. On Wednesday we drove to the address provided for the warehouse which took us 45 minutes and we even got there earlier and in the area. Fernando called us about 30 before meet time and said he wouldnt be at his workshop. His reasoning was someone got hurt and had to go to ER. My bf says its a classic story he hears often from subcontractors. Who knows if its true. Either way he said he would deliver to us the next morning, which he never did. We never called back cause it seems clear that we were just being dragged along. We know our job is really small considering its not a kitchen and just 2 tiny pieces. It would have been fine if he just told us the job is too small or if its not possbile for XYZ. We would have understood, but dragging us along and wasting our time was a huge disappointment. We wasted 2 weeks.

I ordered the installation of a countertop and a sink. The cost of installation was $850, due to…read morethe lack of a normal tool, Fernando made holes in the new wall to rest a crowbar and press on the countertop. The alignment of two countertops is also not the best, in addition, during the work he dropped the tool and broke the tile on the floor and at first denied his involvement, but after I sent before and after photos, he agreed to cover the cracks in the tile with resin. He installed the countertop not with glue as required by building codes, but with cheap $3 cocking. He never provided a receipt or warranty, wrote to him twice and did not receive an answer, so I do not recommend working with him to avoid problems later.

Paul Merrill Company - countertopinstall - Updated May 2026

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