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    Paul Lin, MD

    2.0 (2 reviews)
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    5 months ago

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    7 months ago

    Medical Staff doesn't communicate with the patient so that we understand what is going on with us.

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    Akumin - Front door with address and hours.

    Akumin

    2.1(11 reviews)
    0.4 mi

    If I had other options to choose from I would never go back to this place. Unfortunately I'm…read morelimited by my insurance company. Spent 45 minutes on the phone to make the appointment and was told I did not need a referral, confirmed my appointment and then get to the facility only to be told I need a referral. Total lack of communication and a waste of my time.

    Let me start off by saying that the nuclear technician Sarah S and the CT technician were kind and…read morepatient with my elderly mom. My issue is with whoever makes the appointments. Originally, I booked two appointments for my mom one after the other because her mobility is limited. I was never told that my mom needed to fast for either test. Then someone called me on Saturday night to confirm the appointment and mentioned fasting. The appointment was for 11:00 because fasting was never mentioned. I then changed this appointment for 7:30am. That is when the scheduler said that my mom could not have both tests on the same day. After a nuclear test, she needed 48 to clear the stuff out of her system. So I made the second appointment for two days later. Mind you, I had driven 3 hours to be with my mom and having appointments two days apart was a great inconvenience for me and my mom, who has trouble with mobility. I then got mom to her first appointment and was told that both tests could have been done on the same day. I was given the wrong information. So I went to the front desk and asked about changing the appointment for the following day (they were booked for the rests of that day). I then had to shlep my mom back in the pouring rain to get her second test. The worst part is that she became confused and was convinced that she took the wrong test. Your schedulers need to get their act together and know what they are talking about. As for wait time, we hardly had to wait at all - so that is a positive.

    Paul Lin, MD - internalmed - Updated May 2026

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