Poor receptionist service ruining an otherwise decent practice
I've been a patient of Dr. Rodriguez for a while, and while the doctor is fine, the receptionist Ilene makes every visit and phone call a nightmare.
I needed a simple prescription refill and had to call THREE different times over three separate days. Each time, Ilene was incredibly rude and nasty about it. She acts like asking for a refill is some huge inconvenience.
The worst part? She told me to "call whenever you want" about the refill, but then got angry and hostile every single time I actually called. She also failed to properly contact the doctor about my refill request, which caused unnecessary delays in getting my medication.
Her attitude is completely unprofessional and inappropriate for a healthcare setting. Patients shouldn't have to deal with mean, confrontational staff when trying to get basic medical needs met.
Dr. Rodriguez really needs to address this issue with his front desk staff. The receptionist is the first point of contact for patients and Ilene is driving people away with her terrible attitude and poor service.
I'm considering finding a new doctor just to avoid dealing with her, which is sad because the medical care itself has been adequate.
Update: Still no improvement in service after multiple complaints. read more