I've been going to this place for probably 15 years. Dr.Kelso is an amazing doctor. Her bedside…read moremanner is tops. She's empathetic and everything a doctor should be and the staff there is number one Mark has been there for probably 30 years. He's the best a Pittsburgh boy makes things a little bit easier when you're sick just dealing with them. They're all fantastic. I can't say enough about Dr.Kelso and her crew.

HORRIBLE!!!!! I came just for a drug test and they made me wait for 2 1/2 hrs !!!! They kept saying…read moreI was next and there was only 3 of us in the waiting room and all walk ins. They said there was only 1 dr/nurse??? That doesn't even make since. The front desk lady was incredibly rude and lied to me. If I could give negative stars I would !!!

Finding a doctor you click with is difficult. I was lucky enough to have had a wonderful primary Dr…read morefor eighteen years. My employer changed insurance carriers and my Dr did not accept my new insurance. So the search began for a new Dr & being extremely picky and somewhat of a hypochondriac who has a need to Google everything, I needed to find someone who understood me. I bounced around a bit & I was never happy, that is until I met Dr. Alexandra Santini, M.D., FAAFM who is with the Personal Physician Care group. Not only does she accept my insurance but I feel she understood me; without thinking I needed to be baker acted with my obsession with Googling every symptom I have & then of course thinking I had some rare medical condition. The state of the art facility features in-house lab work, digital x-rays, EKG and echocardiograms. I had an EKG and it was so nice having it done right there in the office. I'm going back for lab work & the lab is just one door over. I love the convenience of having everything in one office. I didn't indulge, but there is a Keurig coffee maker in the waiting room & I overheard someone saying they have tea k-cups too. I found Dr Santini to be kind, caring and warm. Dr Santini also has a great personality and she made me feel very comfortable. It feels so good to have a new primary who I feel comfortable with. Checkout their website: www.ppcare.net. You can make appointments, take a virtual tour and read each provider's bio. There is also a patient portal where you can set up an account and access your records online. The office is on the south side of Linton Blvd just a few feet east from the intersection of Linton and Military Trail. Poppy's is next door if your looking to grab a bite after your appointment. The receptionist was very helpful with my insurance, the nurse taking my vitals was friendly & making an appointment was easy because they actually answer the phone. The patient checkout person was relaxed and very friendly. She was juggling a few things at once yet she remained calm and always had a smile on her face. A real smile, not a fake one and I can tell. The beautiful thing about this office are the people who run it. Every person I encountered was warm and caring.

I am a 58 year old that has been a patient of Dr.Roy Cohen from Dr Santinis Group for 15 years. Dr…read moreCohen retired last year, and I started to see Dr. Santini i am disabled, and house ridden. I have several major disabilities. I am an extremely respectful person, and Im not a complainer, but I will voice my opinion if I'm wrongfully disrespectEd. I caught Covid at the end of December. I had a fever for a couple of weeks (among some other symptom). The second day after I got the virus, I was in line for two hours at MD Now (Urgent Care) getting tested. After a week of having a fever I called Dr Santinis office and left a message with the Pa. After three days, ( on a Friday) the PA called me back to tell me that Dr Santini hasn't replied to my message yet. So I made a virtual doctors appointment. At the time of the appointment she telephoned me which in the past she made it a big deal to use virtual FaceTime through a physicians network. I explained to her what I had and testing positive and a controlled pain medication I've been on for many years not really keeping my fever at bay. She then blew up, and demanded to know who gave me that medication. She got very hostile. Then she said "Oh, I see your very heavy." (I am what I am, it's hard to lose weight when you can't move around very much, besides what does that even have to do with anything)? Then she said, if you feel you need an xray or anything else go to MD Now and get it, don't come here. And besides, it seems like your on the mend. She was making insults and she didn't even read my chart to see who I was, and why I take a lot of medications. I've been to her seven times, and each time I ask for a refill on my medication, it's like pulling teeth. Needless to say, I am switching to a different group of Doctors. Even if she was having a bad day, shouldn't you look into a patients chart before making accusations? I see the PPC business office reads these, but they seem to only reply to the positive reviews. Ive been with you for 15 years. Would be nice to get a response!!!

I've been seeing Alexandra Jones, DNP for quite a few years now after previously seeing Dr. Santini…read morebefore her retirement. The transition was seamless, and I'm so grateful to have found such an excellent primary care provider. Although Alexandra Jones is not an MD, she is a Doctor of Nursing Practice (DNP), and I honestly wouldn't want anyone else as my primary care provider. I see specialists for basically everything, so having a primary who is compassionate, knowledgeable, easy to talk to, and truly attentive is what matters most to me. She never makes appointments feel rushed, takes the time to really listen, and always makes me feel comfortable and cared for. It's also very easy to get an appointment when needed, which I really appreciate.

Dr's are very nice here. I have been coming here many years. However the reason for my 3 star…read morereview today is due to the phone answering service personnel. "Chris" is very unprofessional, condescending and flat out rude. Why be in customer service if you have no customer service skills? This person needs more training in being helpful to patients, especially when they have been coming here a long time, though everyone deserves courteous communications in general. This person needs re-trained, or I will transfer to the Aventura location if I have to continue to call back to get anyone other than chris for booking my appointments.

This office is very welcoming, especially coming into a new office as a new patient. The office…read morestaff was very nice and all of my paperwork was given quickly to fill out. The office was very clean and I did not wait long to see the Dr. Bergman. Being a young woman, and it being my first time having a male doctor, he made my visit extremely comfortable and I felt safe there. This was a simple check up about a cold, and we took some routine bloodwork as well. The nurse who took my blood was very nice and kept me laughing the whole time to ease my nerves. Afterwards the nice girls at the front offered candy as I was checking out. They quickly sent over my prescriptions and I was able to pick them up within 30min. A few days later I called back with questions about a prescription, and the young girl at the front who answered was very polite and comforting in the situation. She was patient and kept me in the loop while trying to find information, and in the end was able to help me find an answer. This is a great doctors office, and I really don't understand the negative reviews left on this page. I could not imagine the staff acting as some of these reviews say, as they were very polite and patient with me. I'm happy that I found this new office as my new general physician.

We had seen Dr. Robert Cohen, Delray Beach, for 20 years. Dr. Cohen has always been accommodating…read moreand kind to my wife and myself and we credit and thank him for our wellness through the years. The conundrums of modern medicine often leave we dilettantes with the short end of the stick. We hope that maybe AI will be an answer in our children's generations. Z and R

I am sad to say this was my last day with Palm Beach Wellness ...... I am moving out of the…read morearea....... I will miss Dr Dudley and Tahseen. They have been my awesome team for many many years. Thank you thank you.!!

I will start out positively by saying that I LOVE the Doctors/nurses/and most staff of this office…read more(especially Tasheen Silva!) My incredibly irritating problem is specifically with the insurance coordinator, Cecilia (Cecile?). I have been a patient In that office for over 23 years. She consistently waits until the 11th hour to get approval for a procedure the next day. This is unacceptable, on every level! This causes extra stress for the patient, who already worrying about a surgical procedure! And what about the times she makes mistakes? The last two surgical procedures that I had scheduled, she not only was late, but then messed up paperwork, as well! To add insult to injury, last month, she wasn't even working the day when my case needed immediate action! Supposedly, nobody else in the office could figure out how to do her job?!? Does anybody actually know? My one surgeon's office says they have never encountered somebody who outwardly demonstrates complete and total disregard about patients' welfare. Furthermore, certain doctor's offices say that it's the NORM when trying to get anything approved through Cecilia. If this has happened to me no less than 3 to 4 times, it begs the question, how many hundreds of mistakes is she making per year? I hate to leave this bad review because I do enjoy the office and the doctors, but maybe it'll FINALLY spur the office manager into action. Having surgical procedures is stressful enough without having to worry about the insurance nuances. Thank God my surgeon has a competent and patient staff to do THEIR best to get it taken care of under the wire (read: Do Cecilia's job). In what world is this ok? I've complained a few times in office, buy I have yet to see any changes. I really wish the office manager would find out why she is incapable of doing her job in an efficient and timely manner, or hire somebody that can. It's one thing if a person makes a mistake but a complete other if they're not willing to learn how to do their job properly.

I stumbled upon this review because I need to provide Dr. Cohen's email to my insurance company…read morebecause I'm recommending her to be added in network after my insurance made wide sweeping changes. I literally chose my insurance plan based upon her being in-network. I think she's a phenomenal doctor. I remember one of my first visits she questioned why I was on a particular medication. She has tremendous recall and was able to make practical suggestions on the combo of medications that other doctors missed. I disagree with the other posters except the one who stated she's difficult to reach for comments on blood work and to visit in hospital because I haven't experienced those needs. However, I can say she pays attention to me, considers what I'm saying, and remembers me and even personal details of prior conversations. I'm a big fan:)

I went for an annual physical and I can honestly say this was the worst experience I've ever had…read morewith an internist. I was a new patient here and had seen the same internist for 25 years, who has received numerous accolades on many levels. No EKG was administered, she refused to look in my throat because she claimed there were Covid issues. I am fully vaccinated and had seen a dentist 6 times in the last 4 weeks. She did not feel my neck or check the glands in my neck, either. The rest of the physical exam was very perfunctory. I was wearing street clothing and was not even offered a gown. The office was cluttered and grimy. She never asked if I had any health issues in the last year or was there anything I wanted to discuss about my health. Her demeanor was so insensitive and completely unprofessional. Prior to my "exam", she spoke to me about the two medications and the vitamins I was taking. I have been on sleep aids for 21 years and she outright called me an "addict" on several occasions and that I needed to see a psychiatrist to get off these meds because she "isn't a drug counselor ". She also told me I was taking too much calcium although I take the amount the label on the bottle suggests, and my regular internist has always approved. I was contacted 10 days later by an office worker about the outcome of my bloodwork and was told "everything was ok". I expected the doctor or a physician's assistant to call to discuss my bloodwork. I asked various questions about my bloodwork such as my cholesterol level, what was my good cholesterol level and what was my bad cholesterol level, and the office worker seemed confused. I wanted to ask additional questions relating to my potassium and magnesium levels but I realized I was dealing with a receptionist. All things considered, stay away from this doctor. She was rude, unprofessional and did not perform an annual physical the way one should. And her demeanor were beyond unacceptable.

I came here to pickup a certified birth certificate at the Office of Vital Statistics, whose office…read morecomprises a couple of windows at the row of windows in the main room of this health center. The lady who helped me was very nice and professional; thank you! Parking is ample and the building is relatively easy to find. However, I had an unpleasant and unnecessary experience in the main waiting room of the Health Center, where all who enter must sit and wait to be seen. Two security guards inhabit this area: one sits behind an information desk and the other stands a few feet away behind a podium. When I entered, the two were having an extremely loud, private, personal conversation with each other, despite being in uniform, being at work (in a government building) and not being in close proximity with one another. Even though I sat on the other side of the room, they were speaking so loudly that I had trouble filling out my form. When I asked the guards to lower their voices, they harassed me verbally and became even louder. Unfortunately, there are no signs stating how someone can reach someone in authority at the Health Department. I had to call the Department of Vital Statistics in order to find out the phone number of the Health Department Director. There is no information anywhere in the waiting room where people can give their feedback, either. In fact, the only representative of the Health Department not behind a window was the security guard himself.

Impolite, unpunctual, disrespectful stuff. I gave them the opportunity I saw the bad reviews but I…read morewanted to have my own experience. The Doctor seems to be an apprentice not a Family Medicine. Do not choose this facility

The people at the front desk are amazing friendly helpful which is rare these days. Making an…read moreappointment was very easy and Dr greenvale if that's how you spell her last name I'm not sure is great amazing best side of matter and caring

Love this practice. Michelle who runs the front desk is top notch - she always helps me quickly-…read morewith great service, knowledge, and always a friendly smile. Ashley, one of the medical assistants, is also super friendly and helpful.

I can say with authority, this is one of the best VA clinics I have been to. I'm a disabled vet,…read moreso I have been into my fair share of VA spots. They are, generally speaking, as cold in temperature and bearing as any military building. The VA clinic of Delray is more 'ol school. I have been many times, in fact i was there just this week and it was quite pleasant. But I do recall the first time I was there. I had transferred from Broward county to Palm beach county VA system because I had moved. I had to go to get my initial consultation and blood work. After parking in the small parking lot, much, much smaller than the large VA hospitals(which was nice), I walked in. The initial feeling was that I had transported back to an early 1980's family doctor. The carpet and and paint and layout felt very of-another-time. The people were retro as well. The older patients were in bygone outfits and there was many loving older couples(you don't see younger couples like that), clasping hands in the waiting room. I'm fairly antisocial, but I enjoyed talking to a couple of the other visitors. After a fairly average visit with the doctor and great service throughout, I was on my way. I was happy to know my new clinic was one I would look forward to going into.

One of the most incompetent, rude, and overall lousy VA clinics I've seen. Saying they are…read moreunprofessional is an understatement. And that is impressive given the VA's reputation. Unless you want your appointment reschedule 4 plus times, go somewhere else even if your doctor isn't there. They have zero care did their patients and will make your life as difficult as possible. I've never experienced medical care at such a low level. Every doctor and front desk person should be absolutely ashamed of themselves.

My wife and I switched PCPs to Dr. Cohen about a year ago. From the 1st day, we knew that we found…read morea doctor that actually cared about our individual issues and was willing to genuinely help. My wife hasn't had any luck with past doctors and it was a relief that Dr. Cohen and his staff are professional and very friendly. Even when we move back to Fort Lauderdale, we will continue to be under his care and his family-friendly office!

From the owner: Family Medicine, Internal Medicine, Family Practiceread more