Let's just say, sadly I really liked Dr. Young at first and she spent a lot of time with me on the first appointment and even on a follow up appointment, but due to the total incompetence of her office staff and especially her main woman Marchel Daniel, there was a complete misunderstanding of my situation with my personal story and the communication between doctors and Marchel telling Dr. Young whatever she wanted to tell her after me trying to call her, pleading with them to schedule me for surgery for a clear case of thoracic outlet syndrome. They haven't cared about how much pain I live in and give me, let me back up... MARCHEL made excuses as to what they were waiting on in scheduling surgery time and time again! And then I got a random phone call from Medical City Plano telling me I had surgery scheduled for Oct. 2nd which was never discussed but due to unfortunate circumstances with Dr. Young's personal life, she was moving an 8 hour surgery to that day and kicked me off and they wouldn't even reschedule a surgery for me until they could "talk" with Dr. Young. So I sympathized and allowed her more than a week to do what she needed to do. But as many know when looking on Google for Dr. Young, you first note she is a plastic surgeon so although I am strictly speculating, I can only assume she cancelled my surgery for one that was strictly elective when I am here living in terrible pain and desperately asking for help for legit medical issues and possibly having nerve damage for life thanks to her and her staff pushing me to the side. So that happens and next thing I know my pain managements office is trying to get to the bottom of why my surgery got cancelled and her staff informs them that I cancelled both a past appointment and that exact surgery THEY CALLED ME TO CANCEL! It has been all such a nightmare, but every time you call, MARCHEL gives a million excuses and swears they haven't forgotten about me and that Dr. Young would be looking at everything on Tuesday Oct. 10th, but it is now Tuesday Oct. 17th and still haven't heard ANYTHING from Marchel! I am just so defeated by being treated so terrible by mainly her staff. In Dr. Young's defense I really don't even know if Marchel actually tells her everything you call about to ask or inform her of and/or if she even notifies her at all that you have called. I would like to believe that she doesn't because Dr. Young truly seemed to care when speaking with me and took great interest in my care, and was given extremely wonderful remarks by other doctors including my pain management doctor at first, but that has since faded for obvious reasons. It's sad, and I hate to say this but I truly think Marchel likes making you suffer, and has no real business being in this type of business dealing with people AT ALL!!!! Stay far away because Marchel because will make your life a living nightmare, unless you are I guess paying them big bucks to win the prime surgery spots, but they aren't in the business of taking care of cases that are true emergencies and have detrimental consequences for people suffering from chronic neck and back pain along with severe thoracic outlet, so save yourself and just find yourself a surgeon that makes you life easy all the way around and makes the process much easier. They say if you have to try too hard to get something done, there must be a reason why and this is so very true once again and this case proves it. Marchel McDaniel will make your life hell and not any amount of skills will make Dr. Young worth while although she was lovely and I truly feel like wanted to help more than I was able to readily see but how I was treated over the past couple of months was like I wasn't worth their time! Update: On this past Monday, October 23rd I received thoracic outlet surgery by Dr. Greg Pearl in Dallas who is world renowned and soooo unbelievably incredible in every way. I highly recommend him, he's been such a blessing! And did the surgery in 2 hours versus her 4 hours, I guess because she isn't nearly as good of a surgeon. Dr. Pearl is the best! read more