Sorry to post this for all the world to see, but I've called you twice, and you either haven't had time to return my calls, or you don't care to hear what I wanted to tell you privately. I've not heard one good comment from locals regarding the service at Harvey's at the Hotel. These are the reasons I was reluctant to bring my friend to your establishment in the first place. Turns out I was correct. You had a good thing going in Redfield. Not sure why it's falling apart in Perry. Anyway, I wish you would have called me so I didn't have to post this online:
I met an out of town friend at Harvey's at Hotel Pattee for brunch. We entered the restaurant around 9:30 a.m., and there was no one around. We looked at pictures on the wall in the bar for over 5 minutes, and I then went to the desk clerk, and she called for someone on the radio. We were finally seated, given our water, but then it was approximately 10 minutes before our server was back to take our order. Once the order was placed it took 45 minutes to get our food - and we were the only ones in restaurant! My eggs benedict was great. My friend ordered pancakes and bacon. The pancakes were very thick, under cooked, and gooey in the center, and her bacon was so salty it was inedible. We never saw the server again until she brought the check. No water refills. No "can I get you anything else"? No "is everything ok"? What could she possibly have been doing that was so important when we were, by that time, only one of two couples in the establishment??? What is more important than customer service??? When she brought the check my friend told her that the bacon was extraordinarily salty, and her answer was, "Yeah. People say that a lot." My friend thought I should make the owners aware of the problems we had during our visit. I didn't want to post this on a public site, as I would rather promote our local businesses than speak poorly of them. I have called the restaurant owner twice, and the manager hasn't returned either of my calls, so here it is for all the world to see.
This isn't my first bad experience at Harvey's, so I was reluctant to return in the first place. My husband and I have been there twice and have been disappointed both times, but it was early on and I figured they had the wrinkles ironed out by now. This past summer my husband attended a meeting of the trustees from a Midwestern Iowa college. Again, he said it took forever for someone to take their order, and they waited almost an hour for their food. When the food finally arrived the server informed the two people who ordered French Dips that there was no beef for the sandwiches and asked what they would like to order instead. She waited THAT LONG to let them know! So the rest of the people ate, they had their meeting, and after the meeting the committee sat and watched the two people eat their lunch. Needless to say, not one of them was impressed. These are the reasons I was reluctant to bring my friend to your establishment in the first place. Turns out I was correct. I'll know better next time. read more