This mom and pop shop is THE BEST! Got our motorhome in quickly. They were honest. Reasonably…read morepriced. Even took time to help us learn about our RV. Great experience!

After trying to repair my RV furnace myself, and spending a whole bunch of money on it in parts, it…read morestill wasn't working. this was a huge problem since i live in my RV full time, and winter was coming quickly. they got to my heater and did a wonderful job repairing it. It turns out that someone before me replaced the circuit board before I bought the trailer a year and a half ago, and I must have bought the same board on line because it looked the same as the one that was in it. The problem that made my heater give me nothing but problems last winter is that they figured iut that it was not the correct board for that furnace. I don't know about the previous owner, but I ordered mine by the furnace model, not by any part number on the board. They really know their stuff! In fact, I was referred to them by Power RV Repair in Sublimity when they worked on my heater and couldn't figure out what was wrong with it, lol.

Communication is horrible, HORrible! Trying to get them to communicate via email, or return phone…read morecalls is damn near impossible. The account started on under someone else's name, and I've asked at least half a dozen times to switch it to my name, and they still haven't done it. Even this review went to the other party, long after the services have been completed. Right on the website has a 'text us' option, but they haven't downloaded the technology to make that happen, so texts just disappear into the void. Another communication dive! Communication between customer/front of the house/& tech is so crappy, that A. Both my keys and paperwork were misplaced and B. Calls for a pick up eta were returned to the wrong person C. only half of my job was finished. After talking with Brent *directly*, he understood exactly what I wanted, and from there everything went smooth, HE did a great job, but dealing with front of the house was absolutely a nightmare and I'm considering taking my rv down to Junction City for its next job instead returning to this catastrophe of an office.

We bought a ORV here in 2023. Was a good experience with Brian. Then... it all went downhill…read morequickly. New ownership, Brian left (and I don't blame him now!). Our RV had many significant warranty issues. As mentioned on many other reviews, their parts and service department is a JOKE. The staff running it can be incredibly rude and unprofessional. We tried to talk to the new manager of both locations about the issues, she didn't help and we kept trying with the parts dept to no avail. We finally gave up and started working with the factory. They did not forward the correct warranty information to the factory and if it wasn't for our good records many repairs would have never been fixed. Or cost us thousands and thousands of dollars to fix ourselves (when it was a warranty issues). Thankfully ORV took care of these at the factory. I would recommend finding another dealer or if you do buy from here, KEEP GOOD Records! You will likely need them to get warranty work completed.

Friendly, fast, fair and fun. Quality work, highly recommend! we had two expensive chairs that…read morewere in need of recondition work, so happy with their work. Sitting on them right now watching the World Series, go Dodgers!

Dannette and Scott are incredible human beings. We were on the road, needed a fix . They dropped…read morewhat they were doing, show passion for what they do. Scott gave us incredible attention. Problem solved and we know how to handle in the future. Thank you. We will be back. Excellent workmanship

We needed some work done and we're in a bit of a jam. These guys helped us out and we are very…read moregrateful. They got us on our way in the time promised and they didn't gouge on the price. They do quality work at a fair price. I wish there were more spots like this.

We came from Redding CA, a six hour drive for us to Salem to buy a trailer that was advertised as…read more"like new", "immaculate" and when we got there, not only was the trailer not clean: shower and sinks dirty, pee (yes, pee) in the toilet, nothing had been cleaned, but there was wear to the upholstered dinette area seating and the back of the seat was so sun damaged, that it was cracked severely! The stove burners showed moderate use and cupboards still had stuff in them. This trailer had received zero attention from this seller on this inside! I was expecting the condition would be as advertised, as this is the picture he painted. Either he openly lied about the condition, or he did not know the actual condition. Either way, it was way beyond disappointing, and I was fuming! I tried my best to be professional and just tell him what I saw without spewing, and he did drop the price for us, but this did not make me see him as a reputable seller. You cannot change first impressions, and ours was and still is, not good. Would not buy from him again or recommend him.

We recently moved from Colorado to Sweet Home and was very lucky to have found Anthony at Service…read moreWith A Smile. Anthony replaced one of our headlights that had gone out shortly after we arrived in Sweet Home. I had the bulb and he was more than happy to help us at no charge. Only took him a couple minutes. He refused any money, just wanted me to remember him when I needed more help. Two months later, he took care of a solenoid issue on my 2011 GMC Canyon. He not only repaired it, he gave us a ride home since it was raining. Then, brought the truck to me at home. I will always use Anthony whenever I need service. It is so nice to find someone who not only cares about your vehicle, but about you and your family. Thanks, Anthony Robert Villani

I had a great experience with Anthony and Stephanie! They were efficient, prompt, and professional!…read moreI will be going back.

Were able to squeeze me in very short notice for a crank-no start and got me back on the road…read morewithin a couple of days. Good customer service here as well.

we just needed our tires filled, and they were super nice about it and did it free of charge. great…read moreservice.

We bought a second hand LTW 10 years ago. We LOVE it. Ours didn't have a fridge, so we had one…read moreinstalled at the Albany headquarters. Last summer, we needed some repairs. Remember- make sure you have good batteries if the fridge quits running after a short time. The owner went above and beyond to take care of our issues as we were near Albany OR. FYI... they have moved since 2015. The new location is large and all work is done inside. It is also close to I-5 & easy to get to. The owner has always called us back. Here are the numbers: 541-791-4610 541-224-7897 ( text)

I bought a secondhand Chalet Arrowhead and my family LOVES it! It is easy to setup even for just a…read moresingle person, it is light enough to be towed by our small SUV, and it fits into our garage for easy storage. On top of that, it feels roomy and comfortable when setup due to the tall A-walls and stays warm with the hard sides. My family enjoyed and used it so much that we brought it back to Chalet to have some parts upgraded. They completed the service exceptionally well and we were very happy with their workmanship and customer support. It seems they have moved to a direct-to-consumer model, which I think will be good for customers. My past experiences with RV dealerships were sometimes less than pleasant, but my recent experience with Chalet was that they went above and beyond. We love our Chalet!

I can't thank you enough for the job done on our Outdoors rv. Another repair shop made a mess of…read morethings. You took over and our trailer looks new. Communication was great and quality of work was fabulous.

Customer service was excellent. Erica is patient, professional, knowledgeable and thorough with…read morecommunication. I had a lot of questions, and she was always able to answer them articulately. I felt that I asked a lot of her considering this was a warranty issue/claim with an out of state business who also asked a lot of questions throughout the process, and she delivered. Regarding the warranty work, it was obviously an involved tedious repair and I feel it was repaired professionally and thoroughly. The warranty repair finish work was sloppy on the interior. Straightline took responsibility for this. I brought the vehicle back in and they corrected all issues. In addition to warranty work, I had elective paint work done and the craftsmanship was phenomenal. The color match to the factory color is beautiful. The paint warranty is superior. I am definitely satisfied with the ultimate outcome of this experience and would give them my business again.

We just purchase our Intech Chase last weekend. RV Outpost was around 500 miles from home but was…read moreabsolutely worth the journey. Veronica and Eric took wonderful care of us. They were able to save us over $2,000 compared to our closest dealer in Tracy Ca. They are both really good people and it was a pleasure meeting and doing business with them. When we went to hook up the trailer we realized that we were missing the electrical hookup on our Sprinter Van. It was already 1:30pm on Saturday. We were afraid we were going to have to leave and come back again. But George the technician saved us by wiring a temporary setup that got everything working. He was amazing. My family and I highly recommend RV Outpost. They will take good care of you. Thank you again Veronica, Eric , Nic and George.

Poor follow up. Asked for minor maintenance on my Luna, kept asking. Nothing complicated just…read morerequested a quote and provided pictures. Owner responded that they've just been too busy. We're all busy lady. Your job that you chose to do happens to be in service and in this case you fail. A customer shouldn't be following up with you, it's the other way around. Taking it to Guaranty Rv. Got right back to me.