As they say, anything that can go wrong, will go wrong. That's what happened with the front gate at…read morea property I manage a week before a VIP renter was to arrive. First, the gate was stuck in the open position due to a mechanical issue, which Walpole was able to fix quickly and on the first visit. Then, one of the hinges on the gate literally snapped in half, leaving the gate, again, stuck open. This happened 24 hours before my VIP renter was scheduled to arrive. Figures, right? I emailed (it was after hours) Walpole in a panic, and they were able to send someone out to fix the issue the next morning, before the renter's arrival. I am so grateful to Walpole for not only doing great work, but also being so responsive. It's rare to have a company on the East End of LI give such great customer care; especially in the middle of the summer.

Walpole Watermill provided and installed a custom outdoor shower enclosure at our home in Montauk…read more Andrea in the office was fantastic to work with, and the shower was delivered and available to be installed several weeks ahead of when she promised. The gentlemen who installed the enclosure were neat and professional. Our experience was very positive and I'd highly recommend them. Walpole in general can be pricey due to the quality of products they use, but in my opinion you get what you pay for.

Every summer we trust The Laurel Group to come out and arrange plants for our large outdoor pots…read more They always do an exception job, noting our parameters of the amount of light, care & maintenance, etc. Recently we installed a series of indoor sconces to feature a small living wall. Given the parameters discussed above, they suggested and curated the most gorgeous display of succulents. I'd highly recommend for any indoor or outdoor project (along with some lovely outdoor furniture on display at their location, to boot)!

If I could give this garden center a rating of zero, I would. I purchased a set of flower pots,…read morewhich were quite expensive a few years ago, and only used them during the summer and never put Soil in them. This year, I came to see several cracks in them, and one completely shattered on its own. after discussing the situation, with the manager of the store, I was told they couldn't find my records, and that perhaps I didn't buy them there. when I produced the record of my purchase, they simply said they were too old to help us out. while their products look good, I would stay away from them. Because the quality is extremely poor..

Could these folks be any more obnoxious? It's as if they are doing you a favor by selling you…read moresomething. I'll drive an extra half hour to avoid this place and their bad attitude.

Amazing customer service! We bought a three piece teak outdoor furniture set from Thayers more than…read morefive years ago. We noticed two braces underneath the couch were cracked even though no one over 200 lbs. sat in it. We called Thayers and Roger and Owen surprised us by picking it up, repairing it better than new and delivering it in time for our company to arrive. Personally, I have never experienced such good customer service! Thank you so much.

Hildreth's is a unique department store that has been around since 1842! My favorite place to shop…read morefor soaps and candles. There is everything from bedding to kitchen gadgets. (The bedding is out of my price range) I did purchase a shower curtain a number of years ago and it lasted for a very long time. Shop the large selection of beach themed items. The staff is friendly.

From the owner: Hildreth's patio specializes in Patio furniture. We carry teak, aluminum, all weather wicker, patio…read moreumbrella's , chaise, chairs, and tables.

Warrens has done a lot of work at my home. The guys are great, polite and nice. They did a…read morebeautiful job planting and maintaining my yard. The best!

We had a wonderful experience with Warren's. A neighboring house sprung up in back of us and we…read moreneeded coverage for privacy. Also needed to take out and replant large trees in the front that were failing. Warren's delivered and installed HUGE TREES and removed dying trees with amazing expertise and grace. They are very professional, the supervisor has been doing this for 42 years. Our sales person was delightful and very communicative and available. The team of workers were efficient, organized, and worked together like a Swiss watch. The trees are spectacular and healthy. They exceeded every expectation. Love them!

Their usual outstanding service. Did extensive labdscaping 1-2 years ago. Continues to take…read moreresponsibility for few things that didnt thrive. Replaced wuthout being asked. High integrity pros. Highly recommend

We made a last minute decision to spend the holidays out East so we had a very limited amount of…read moretime to find a tree and all of the trimmings. Thank goodness a friend recommended this place to us because they saved our Christmas! We found such a gorgeous curation of ornaments - really unique and fabulous. Prices weren't exactly a bargain but they really deserve to make money based on how beautiful they make the store and how they pull together a great selection of items you don't see anywhere else. It was super busy the few times we were there but staff was super helpful and they took my ornaments behind the register, packed them up and whisked me to register to quickly check me out when I was finished. I've been back a few times since and salespeople are always extremely helpful and nice, giving great advice on how to style something or suggesting items that I may have overlooked. Grounds are exceptionally beautiful and it's a great stop to make if you need a last minute gift. They have greeting cards and their signature bag, tissue paper and ribbon make for a perfect presentation for any occasion!

The Homenature stores are truly wonderful places to find one of a kind items. If you have a…read morefondness for neutral and organic items, you must pop in! After visiting the store in Southampton over the Summer, I was delighted to hear they were opening up a storefront in NYC. If you are anywhere near Flatiron, run to see their wonderful show room. They owners and staff have a keen sensibility to source and display incredible pieces to bring into your home. I always leave the store inspired and ready to bring home their amazing inventory. The staff could not have been friendlier or more knowledgeable. This is not one of those "stand back and judge until you want to purchase" type of stores. They helped me pick out a new ottoman and some end tables that our Living Room was crying out for, and I couldn't be happier!

An oasis of candles, pillows, furniture, journals, and home furnishings that are sure to make your…read morelife in the Hamptons, and anywhere else for that matter, better.

Ian is an OG! Best pool & spa company in the Hamptons. If you want something done with love,…read morepassion, & 40+ years of experience, this is your place. Only company I trust to keep my pool sparkling all summer & my spa warm & working through the winter.

A few years ago, Harbor Hot Tubs installed a spa at our house in East Hampton, which included…read morerebuilding the structure that housed the spa. At the time, they made an obvious mistake in its installation (installed backwards, I.e., access to equipment was put on the wrong side) but were able to do a reasonable workaround and so I gave them a very good review. This past year, I noticed a crack in the spa and contacted them since the spa was still covered under its original warranty. After a number of calls, they finally came out to review the damage and told me that the manufacturer required them to take a number of pictures (many with a level) to demonstrate that the spa had been properly installed and that once repaired, the crack would not recur. No issues were noted but I did not hear back from them. I then had to continually follow up with them as to the status of my needed repair. Finally, I was told that they would have to disassemble the structure housing the spa and take more pictures. I told them that that was fine as long as they committed to rebuilding it once it had been disassembled. Again, I did not hear back from them and I had to make repeated attempts to contact them to try to move forward. I should note that since the initial structure had been built by Harbor Hut Tubs we made a decision to replace our cedar deck with a harder wood, including the sheathing on the hut tub structure. In the end, Harbor Hot Tubs informed me that the reason for the crack in the spa was because of the change in sheathing on the hot tub structure. They never came to look at the spa again after the first visit and offered no proof to support their conclusion, simply stating that it was my problem and that they would be happy to recommend someone that I could hire to repair the crack. I also called the manufacturer (Hydropool) directly about this issue and I was told that the explanation offered didn't make sense but they never followed up with me in spite of indicating that they would. I have called them again but they are not returning my call. The bottom line is that neither Harbor Hut Tubs nor Hydropool have been willing to honor the warranty offered on the spa they sold me and have offered no evidence of responsibility on the part of anyone but them. This was a very frustrating experience with a demonstrated lack of communication from both the manufacturer and the retailer and a clear unwillingness to honor their commitment. It was clear from the start that Harbor Hot Tubs was looking for reasons not to repair the spa. I would strongly recommend not using Harbor Hot Tubs for the installation of a spa or purchasing a Hydropool Spa.