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Walpole Outdoors - Water Mill

5.0 (2 reviews)
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Services - Walpole Outdoors - Water Mill

Fence and gate installation

Fence and gate painting or staining

Fence and gate repair

9 More Services

Fence and gate weatherproofing

Automatic gate installation

Fence installation

Manual gate installation

Fence painting or staining

Automatic gate repair

Fence repair

Manual gate repair

Fence weatherproofing

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7 years ago

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Harbor Hot Tubs

Harbor Hot Tubs

(6 reviews)

Ian is an OG! Best pool & spa company in the Hamptons. If you want something done with love,…read morepassion, & 40+ years of experience, this is your place. Only company I trust to keep my pool sparkling all summer & my spa warm & working through the winter.

A few years ago, Harbor Hot Tubs installed a spa at our house in East Hampton, which included…read morerebuilding the structure that housed the spa. At the time, they made an obvious mistake in its installation (installed backwards, I.e., access to equipment was put on the wrong side) but were able to do a reasonable workaround and so I gave them a very good review. This past year, I noticed a crack in the spa and contacted them since the spa was still covered under its original warranty. After a number of calls, they finally came out to review the damage and told me that the manufacturer required them to take a number of pictures (many with a level) to demonstrate that the spa had been properly installed and that once repaired, the crack would not recur. No issues were noted but I did not hear back from them. I then had to continually follow up with them as to the status of my needed repair. Finally, I was told that they would have to disassemble the structure housing the spa and take more pictures. I told them that that was fine as long as they committed to rebuilding it once it had been disassembled. Again, I did not hear back from them and I had to make repeated attempts to contact them to try to move forward. I should note that since the initial structure had been built by Harbor Hut Tubs we made a decision to replace our cedar deck with a harder wood, including the sheathing on the hut tub structure. In the end, Harbor Hot Tubs informed me that the reason for the crack in the spa was because of the change in sheathing on the hot tub structure. They never came to look at the spa again after the first visit and offered no proof to support their conclusion, simply stating that it was my problem and that they would be happy to recommend someone that I could hire to repair the crack. I also called the manufacturer (Hydropool) directly about this issue and I was told that the explanation offered didn't make sense but they never followed up with me in spite of indicating that they would. I have called them again but they are not returning my call. The bottom line is that neither Harbor Hut Tubs nor Hydropool have been willing to honor the warranty offered on the spa they sold me and have offered no evidence of responsibility on the part of anyone but them. This was a very frustrating experience with a demonstrated lack of communication from both the manufacturer and the retailer and a clear unwillingness to honor their commitment. It was clear from the start that Harbor Hot Tubs was looking for reasons not to repair the spa. I would strongly recommend not using Harbor Hot Tubs for the installation of a spa or purchasing a Hydropool Spa.

Walpole Outdoors - Water Mill - fencesgates - Updated May 2026

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