Solid surgical experience, but where Mercy really shines is in their post-surgical snacks. The best…read morejello and graham crackers that you'll ever have. Highly recommend!

Quality of care!! My…read morehusband suffered a stroke in Dec. 2025 and was admitted to ICU. He remained in ICU for over a month, overly sedated & restrained for unreasonable purposes. Why would someone overly sedated with horse tranquilizers need restraints??!!! He did not receive proper hygiene, hydration or mouthcare which resulted in bed sores and severe dehydration!!! I also noticed bruising on arms and inner thighs which have been documented & photographed for legal purposes!! After enduring my husband's treatment or better words, lack of appropriate care, I demanded him be discharged and transferred to Accute Rehab-SAC immediately! There he received dignified care & treatment. His recovery much improved tremendously!! TO BE CONTINUED...

On Saturday March 21, 2026, I walked into the Shasta Regional emergency room with chest pain. I…read morehave a history of coronary artery disease and eight coronary stents placed over the past 20 years. I told them this. My EKG and initial troponin were negative, and from that point forward I was invisible. I sat in the waiting room for four hours. No monitoring. No IV. No serial troponin draws. No cardiology consult. No one came to check on me. No one told me what was happening or how long I would wait. I was a cardiac patient with eight stents and active chest pain, sitting in a plastic chair next to everyone else. After four hours with zero treatment or communication, I left. The next day I went to Mercy Medical Center by ambulance. Within hours I was in the cath lab. They found a 99% calcified occlusion of my right coronary artery -- so severe that a balloon couldn't open it. The vessel cracked during the procedure. They had to use a cutting balloon and place a stent to save the artery. My troponin was zero. That means my heart muscle was starving but hadn't died yet. I caught it just in time. If that last 1% had closed while I was sitting in your waiting room with no monitor and no IV -- I would have had a massive heart attack in a plastic chair with no one watching. I understand you are understaffed. I understand the ER is busy. But a patient with eight stents and active chest pain is not someone you park in a lobby and forget about. If you don't have the capacity to triage a high-risk cardiac patient appropriately, you tell them. You facilitate a transfer. You do something other than nothing. Four hours of nothing nearly cost me my life.

RUDE! Nice at first visit, but then WOW! You feel like YOUR a PAIN in THEIR behinds.Treating doctor…read morehas a gatekeeper that answers for her and even changes her mind for her even. She gets away with calling patients liars and even hangs up on them when they call to discuss the products that don't stick that they order from Prism. FYI

This clinic effectively refused to see a burn victim because he was from out of town…read more My friend sustained a bad burn at a gas station checking his engine. We drove to three different urgent cares (all closed) before calling Hilltop and making sure they were open. They told us to fill out an online form and that a nurse could help him triage from the car (because we were from out of town they didn't want us to enter). However, when we arrived, they changed their tune, saying they "may not" be able to see him and that they would have to decide. After begging a rude receptionist over the phone who ignored my friend's pain and made his urgent need for help about her ("I'm sorry sir I do t know who you spoke to before but you don't need to take it out on me!") Someone came out and told us to take pictures of the burn and email them, and they *may* be able to see him in 2 hours. Keep in mind he has a bad burn and is in need of immediate treatment. We decided to leave and seek help at a pharmacy instead. Who knew you could get better help for free from the staff at CVS inside Target than the people at a an urgent care clinic... The website says the 5 physicians started this clinic to help patients with minor emergencies. Looks like they strayed from the path. We were treated like second class citizens here. If your care needs are urgent, I urge you to reconsider seeking help from Hilltop.

Waiting times are horrendous I was first one in the door when opening been waiting 2 hours haven't…read moreeven been brought back

I went to PUC when I was bit by a dog. I saw Vanessa Demoss who has seen me before. She is so…read morepatient and provides such excellent care in my opinion. She listens attentively and lets you get your questions and concerns out without making you feel rushed. She takes the time to answer any and all my questions never making me feel like I'm asking too many or I need to hurry up. She always explains why a certain medication will work better than another and not only that she's just very kind and compassionate. It makes me feel like I'm always in good hands. Also, I would like to say that Prestige urgent care is awesome. Anytime I've called the receptionist at the front desk have always answered my questions or if I had a question for my doctor, they gave the message to the doctor and got back to me just like they said they would. The medical assistance that have called me back to answer questions have all been nothing but wonderful. For this reason, I decided to join the monthly membership. I feel like I have a place I can go and take care of all my health needs in one spot, which is really nice. I've been to all the most urgent cares in Redding and I'm not trying to say anything bad about the other ones but for me and what I experienced I just feel like there's no comparison. They are more organized and efficient and have always provided top-notch Excellent care.

4th time coming here, it was never a wait longer than 10 minutes even considering there was 5-10…read morepeople each time in front of me. I am not a annual member so my offive visit is like $100 or something vs the $25 co pay at other walk in clinics. Paying the extra money was always worth it when you are seen by a doctor fast. Today i got here at 11:24 and had one lady in front of me. 56 minutes later I am still in the waiting room. I will go to Hilltop medical next time and save 75$.... the front desk staff said they are shortstaffed of doctors... Either way, I am glad I dont pay 1000$ a year for a membership to still wait just as long as a walk in clinic for much cheaper. Very dissapointing

My treatment was #1! Thank you Radiation techs, Nurses, Office staff, and Dr Torossian. Nice clean…read morefacility.u

Nice clean facility in Redding. Good staff. Convenient and mostly on time. Yelp wants me to write…read moremore but what else do you need to know? Good parking..........

I like to thank the staff and nurses of Shasta Regional Medical Group , from the ER up to the…read moresurgical recovery unit on the 3rd floor, for your hard work. My husband last week was admitted to Shasta Regional for kidney stones, anyone who had kidney stones before knows how painful this is. We also want to say thank you to Bryan Rupp (RN), for all you did for him. Please tell Bryan that Dave Hargreaves says thank you for going above and beyond.This young man is a great contribution to your hospital , and you need more nurses like him. But over all everyone in your hospital was very nice, friendly and helpful. Thank you.

Patient for over 10 years. No personal connection with your Doctors. Doctors change often and…read moreyou're not allowed to consult with your Dr for urgent matter unless you can get an appt which is typically months out. Have gone without my RX multiple times due to front office staff not following through with requests, not submitting PA's, and when I try to explain the importance of my RX and aide effects of not being on it, they just say, "Sorry, you'll just have to wait." I ask to speak with my Dr and im told no. My insurance and pharmacy want to help but can't because of the Dr office neglect. They know they can act however they want because there is no accountability and you can't leave because there no Dr's in the area.

Knee revision surgery 1 week ago. Dr. Brubaker personally is an excellent doctor & fantastic…read more Otherwise, my experience with this office has been & continuously is a nightmare. Injury on 6/30/23, surgery on 7/17/24. Had to have my regular Dr. from Corning make contact with this office or I would still be waiting until 11/6/24 for surgery. Dr. Brubaker specifically told me to contact if stronger pain med is needed after surgery. I contacted Friday, 7/19/24 by 8:30 AM. I also contacted yesterday, 7/24/24 as I need stronger pain med, a walker that is too narrow for proper use, & crutches that are literally falling apart after 1 yr of daily use. Still can't get stronger pain med as I was assured by the SURGEON that he would prescribe me if I needed them. The office staff is not doing their jobs. What I am going through and have gone through with this office is patient abuse & neglect. DO NOT GO HERE IF YOU WANT A STAFF THAT DOES THEIR JOBS CORRECTLY!!!!

This is my true story. I've suffered so much emotional pain and stress from physician assistant…read moreChristopher Ludlow at this office that it has taken it's toll on me with anxiety stress sleepless nights and chest pains and inability to live a normal life! I didn't want to suffer this emotional pain on me anymore and so I picked up pieces of me off the floor and transferred to another orthopedic specialist who helped me regain my sanity and made me feel like a human being again so that I can put this nightmare behind me. Adding emotional insult to an existing physical injury is very debilitating and no one deserves that! I don't wish it upon anyone!

Dr. Periera is excellent. She's extremely knowledgeable and cares about her patients. She took as…read moremuch time as needed to answer all my questions and diagram things I wasn't knowledgeable about. Her office staff is wonderful. I highly recommend this doctor and her caring staff.

Dr. Williams is an exceptional doctor and extremely professional. I totally recommend Dr…read more Williams. He is very kind and caring Doctor who goes the extra mile to take care of his patients. He is the ABSOLUTE BEST! I am on my third baby with Dr. Williams and he treats my pregnancy, my babies, my partner, and I, like we are precious gold. He is Respectful, Kind, Thorough, and Cares very deeply about the Wellness, Health and Safety of my baby and I. As well as You and especially your baby. His staff has never been rude to me, but I have never been impatient or rude to them, and they are extremely busy handling all the very import work Dr. Williams and Leslie Pope put onto their shoulders. A little understanding goes a long way. There IS ONE MAN, One Man Ladies!!! One you CAN trust! He will keep you SAFE. He will keep your pregnancy/ your baby safe. He will believe in you, and lift you up. He is the one who you can trust down there. He brings a ray of sunshine with his smile and hope when he looks at you. You want Dr. Williams. He is amazing at explaining everything and keeping a close eye on your pregnancy. At Generations of Woman with Leslie Pope who is amazing as well, you are literally in good hands.

Dr Rene Williams is a very qualified seasoned professional and one of the best OBGYN's in town…read more I've had several surgeries done by him and I can honestly tell you that I've never had a dr or surgeon seem to genuinely CARE so much. It was very comforting and helped me a lot during these difficult times. I highly recommend Dr Williams to anyone needing an OBGYN for pregnancy and delivery, as well as for someone looking to have a primary trusted gynecologist for your annual check ups. He definitely makes your annual dreaded "visit" not so bad. Extremely professional, courteous and kind.