I was assigned Texas True Appliance Repair through Frigidaire for a scheduled service appointment…read more The appointment window passed without a technician arriving and without any communication regarding a delay or cancellation. At 3:52 PM, after receiving no call or update, I contacted Frigidaire because it had become clear that no one was going to show up. During that conversation, I was told Texas True Appliance Repair had called and texted me. The only communication I received was the original appointment confirmation text. There were no missed calls, voicemails, or additional messages. No service was performed, and my time was wasted waiting for an appointment that never occurred. I hope Electrolux and Frigidaire reevaluate their partnership with this service provider, as this experience fell well short of reasonable customer service expectations.

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

Egor is the best! Absolutely would use them again. We needed to have our refrigerator, under…read morecounter ice maker and wine cooler serviced. Egor arrived on time and quickly diagnosed the problem with all 3 appliances. He gave us the options and have resolved the issues.

Another excellent experience with ED Service. We have a Viking built-in freezer that stopped…read morecooling, and they were able to come out quickly and diagnose the problem. Most impressive was what that rather than simply proceeding with a more expensive multi-part replacement, the technician did additional research, came back with a better solution, and was able to repair the existing board. That eliminated the need for one of the expensive replacement parts, got the freezer working in hours instead of days, and cut the repair cost. The freezer is now working exactly as it should. I feel like it is harder than ever to find service providers who are true professionals that would do right by the customer over taking an easy way to charge more. It takes much more effort (not to mention integrity) to keep working on the problem and find a less expensive solution for the customer. ED has been truly professional in this way multiple times now. We will absolutely use them again.

Great experiences both times I've been to Best Appliances. Prices were always reasonable and they…read moreare willing to negotiate a bit even! Edwin was at our house delivering the appliances within 2; hours and does a great job. Please go see them!!

I can't say enough good things. They were at my house within 30 min. Diagnosed the problem, full…read moredisclosure price for fixing it but not pushy at all. I highly recommend them!

We've brought them out to fix appliances and correct user error!…read more Great to work with.

Prompt and knowledgeable -- great service in finding the culprit behind my dishwasher not starting…read more(small shard from one of my dishes in the impeller motor). Strongly recommend this repair provider!

Timely response and complete professionalism throughout the entire process. The technician came…read moreprepared to complete the repair and did so in a very efficient manner.

I cannot say enough great things about Stan and Smartway Appliance Repair! We've worked with him…read moretwice now, and both experiences were fantastic. He showed up the very next day each time, fixed everything quickly, and was genuinely kind throughout the whole process. Having just moved here, we are so grateful that we were able to find someone this trustworthy, responsive, and all-around amazing. We are so grateful to have found Smartway Appliance Repair, and we'll absolutely be calling him for anything we need in the future. Highly, highly recommend!

I'm still confused as to why Barbara was upset with me for asking questions so I could understand…read morebetter what was going on with my A/C. Attached are the screenshots of our text conversation. The only thing I can think of that upset her is that she was caught scamming. My brother and my son-in-law are licensed HVAC technicians and my brother owns his company in Odessa. So I of course ask them when I don't understand things. Everything both of them (when asked separately) gave me the same answer and it was extremely different from Barbara/Babs answers. I wasn't ever upset with her I was only telling her what happened so she could understand and maybe help me understand what was going on and what the process is to this. I'm still shocked that she answered me back in such a manner. - Still Confused

They were running a bit late, owner texted me of this fact. The worker sent texts also kept me…read moreinformed on eta of arrival. The price was service call and price of parts. Other places quoted a service call plus labor and cost of parts. Worker took a little over an hour but worker was friendly and very professional. Will definitely use for any other handyman needs in my home in the future!!

Zoom has fixed a few appliances for us. Always professional, timely, polite, patient. They know…read morewhat they're doing. Take time to explain everything and answer any questions. The owner came on one of the service calls, very nice guy. His sons have worked for him as well, also great techs. Good value for the work they do. Wouldn't call anyone else to fix our stuff. The company's great and love the family. Zoom is awesome!!

I called & made an appointment. A text was sent to me confirming the appointment. No one showed…read moreup. No one called or texted .....ever.

Shane came out to assess my dryer after it stopped functioning despite having power and being…read morecleaned of its lint trap. He determined it was an internal thermostat fuse that popped to prevent a fire. He waited for the part and replaced it in a subsequent visit. Fast forward a week, my dryer again has the same issue. They came out quick and we took preventative action (clean dryer drum and vent from laundry wall to external wall). Both my drum and vent conduit was relatively clean. So it looks like our control panel is faulty and would need to be replaced given its false positive for overheating. Instead of incurring additional part and labor costs which would have amounted to half of a new dryer anyway, I elected to replace. So although our dryer didn't work or get resolved, Shane was thorough and polite and engaged my husband and me on what was going on and steps forward. I'm glad to hear that Doc Danielson hires veterans and had a great technician who wanted the best outcome for the customer even if the appliance wasn't worth saving. If something craps out again, I'm sure I'll go back to get good honest work. Thanks Shane and thanks Doc Danielson!

Love the service they provide. Our dryer was making loud noise. So we found them based on…read moresuggestion on next door and called them. They had a technician available on same day! Steven was the assigned technician, he gave us the quote and suggested that replacing is better than fixing it without wasting our time and money also did a temp fix which would make it work for few days! Highly recommend these guys if you have appliance issue.

We had the misfortune of having several appliances, have several problems all at the same time. The…read moreguys at Abel were incredibly knowledgeable, honest and helpful.

Jordan knew right away that my GE washer needed a 'computer update' - he was very knowledgeable -…read moreupfront about what an actual repair would cost - plus told me the money I paid for the service call would be applied to any repair charges - if needed... He was a very nice person to deal with...