This doctors office refused to reschedule my appointment due to an unforeseen circumstance that…read moreprevented me from getting my full female check up. I can't control my cycle that happened to come the evening before my Pap smear. I must pay for each visit in full. The front desk receptionist offered me to come in for part of the visit. Who was going to pay for the next visit?! I spoke to the director/management Antoinette I think it was and she said it was nothing she could do to help me because rules are rules. I explained to her the stress I endured that caused my cycle to be off and she still did not care. Do not waste your money or your time on such unapologetic, unrealistic, and unprofessional establishment. As I told the lady who said there was nothing she could do to help me. Thank you for allowing me to take my business elsewhere because you all do not deserve it. I rather go to an out of network doctor who actually cares for patients.

I am so upset with matthews family physician. I have literally been going to this doctors office…read morefor 13 yrs and never when Dr. friedman was my children physician did i have to deal the mess like now. I literally am considering finding my children old doctor and making that travel. I can not understand for the life of me how a doctor can properly treat two children over a zoom call never have I had that done because there is just no way you can look at two children who by the way can't even follow simple directions in the office when you have things done let alone on a zoom call. What if the doctor misses something and says oh their fine and it turns out to be something worst. I am just totally unsatisfied and again I've been going there since 2010 and I'm definitely considering leaving. I have never really been satisfied with Dr Summers he is just not happy go lucky Dr friedman and this is just icing on the cake. Love the receptionist at the front desk all of them love my children and have watched them grow up but I just cannot remain somewhere I don't feel my children will get properly treatmenT.

The billing representative or office manager is a crook who charges patients a balance that was…read morealready paid and documented via an electronic and paper receipt. I've contacted her over 20 times and left many voicemail messages over the period of 2.5 months and the issue still is not resolved. They have not returned my call at all. Terrible billing and communication practices, also no follow through on correcting their billing errors by submitting a claim using the correct billing code. Do yourself a favor and DO NOT choose this sick place as your medical provider!!!

UPDATE: I moved my kiddos to Matthews Internal Medicine now that they are too old for their…read morepediatrician. The staff took great care of them! Courteous, super efficient, and friendly. I have had no office who has done a better job than Matthews Internal Medicine in communicating with me. EXCELLENT! I highly recommend! As a patient, I was more than pleased with the high level of service. The entire practice -- every one there -- was courteous and efficient. I was able to quickly get an appointment and, once I arrived, I did not have to wait long.... refreshing! I was even more pleased with the level of care given by Dr. (Eugene) Sangmuah. He listened (that's important!) to my concerns and provided help accordingly. The office was able to provide an Xray on-site (very helpful and appreciated). Dr. Sangmuah called soon after the appt. with recommendations. I will not only be back, but my entire family will follow me there. Excellent!!

I've been coming here for a couple years now. The staff are all super friendly and dr. Connor cares…read moreabout his patients (seems hard to find nowadays). Would strongly recommend to anyone who is looking for a good practice.

On Sunday June 3 I woke up at 223.2 lbs. Today is Sunday June 24 and I weighed in at 198.4 this…read moremorning. If you are looking for weight loss you have to see Dr. Will Conner at Conner Family Health in Matthew for the prescription hCG protocol. The weight just peels off. I was skeptical, nervous, and doubtful it would work for me but I was very wrong to feel that way. I am not hungry, the food I can eat is fresh, easy to prepare and satisfying. A terrific side benefit is I am learning to eat right and eat healthy for the first time. It simply isn't a problem to do. All you have to do is follow some simple instructions and that's it. I am 47 years old. Seeing Dr. Conner and his nurse Jackie is just like going to my pediatrician when I was a kid. It's just them and all they care about is taking care of me and my family. No mega-practice to deal with. Just them. If you need to lose weight, just call them and do it. It's that simple. Tim Counts, Charlotte, NC

This is my first time at this Physicians office and had a great experience. Located right in…read moreMatthew's, close to my home, and decided this would be my permanent Dr.s location. HUGE parking lot with plenty of parking spaces. It is located on the second floor with other offices nearby. You can't get lost as they have signs of directions, you and name plates. Upon entering, I was greeted immediately and assisted. They have a large waiting area with plenty of seating. My dr.s appointment was at 8 and was in and out in 30 minutes. Dr. Stanislawki was very attentive and nice. I did not feel rushed at all and just put me at ease. Had to get bloodwork done, super quick and simple. The nurses who take care of that were patient and efficient at what they do. Everything is marked and labeled so you don't get lost at all.

I have been a patient here for over 20 years. When my Dr retired I was not grandfathered in to…read moresee a Dr of my choice. I was treated as though I am a new patient. And was told only 1 Dr was taking 'New Patients" No seniority or loyalty to a long standing patient. Please RFK and Trump fix our health care system.

On Sunday June 3 I woke up at 223.2 lbs. Today is Sunday June 24 and I weighed in at 198.4 this…read moremorning. If you are looking for eight loss you have to see Dr. Will Conner at Conner Family Health in Matthew for the prescription hCG protocol. The weight just peels off. I was skeptical, nervous, and doubtful it would work for me but I was very wrong to feel that way. I am not hungry, the food I can eat is fresh, easy to prepare and satisfying. A terrific side benefit is I am learning to eat right and eat healthy for the first time. It simply isn't a problem to do. All you have to do is follow some simple instructions and that's it. I am 47 years old. Seeing Dr. Conner and his nurse Jackie is just like going to my pediatrician when I was a kid. It's just them and all they care about is taking care of me and my family. No mega-practice to deal with. Just them. If you need to lose weight, just call them and do it. It's that simple. Tim Counts, Charlotte, NC

My first 3 years in Matthews my primary was MMG Matthews and I was very happy with them. Then most…read moreof the doctors went away and formed a new practice of their own, taking the support staff with them. I couldn't go with them as the new practice is on the other side of town, so I tried the new one that replaced it. Just horrible! Oh, I adore my new physician, but a doctor is just part of a team. The rest of the team is useless. Where did they recruit the support staff from, McDonalds? Not surprising that in this enormous building that is now almost vacant, none of the space is devoted to support staff. I guess they just outsourced it to save money. Well, you can't trust them to do anything right, and nobody admits mistakes or takes responsibility, and you can't talk to anyone at the top. Your only contact is with the doctor, and the rest of the team is invisible, unreachable, and uninterested in doing a job. I've had enough and switched to a new practice where I can actually talk in person with the support staff. Good riddance to MMG!

I have been with MMG for many years. When I started the doctors and the service was great. Lately…read moreit seems the service has has dropped like a rock of a cliff. I like the doctor, I just don't like being treated like my time isn't worth a thing. I literally showed up 2 minutes late because of a terrible traffic accident blocking the way. I was told you're late and we cannot see you. Yet the next visit I waited over an hour past my appointment time and didn't even get a sorry for the delay. Today was the tipping point. 20 minutes after my appointment time I ask and I'm told we are way behind and expect a long wait. Nobody bothered to inform us we had to ask. Their service sucks. I have fired them today. I am moving on. I'm just tired of years of poor service!!

Dr. Ladd-Snively is an incredible physician. She has a great bedside manner. Her staff are so…read morefriendly. I highly recommend her.

Love Dr.Conner! He has been so accomodating to me and my husband as I travel for my job 9 months of…read morethe year. He is easy to talk to and is very understanding. So thankful to have found him.

Dr Conner I am sure means well and has helped many but ,this day was a visit from ... It all…read morestarted when I walked in and they could not find my appointment. I then waited over a hour taken back to a break room? And waited another nearly a hour.When I finally saw the Dr I explained what the issues were and he proceeded to address everything but the issues I came for. This at the end of the day left me puzzled out of a great deal of money and wasted my time and money. IF you could not help me then why did you waste my time and money? Admit it when I walked out the door what had you done to help me with the issues?

Dr. Spies is the best of the best. We love MCC but if he were to go to another practice we would…read morefollow. That's how much we love him as our pediatrician. He lights up the room with his personality and my kids adore him. This man was made to work with little ones. He is so knowledgeable and we are blessed to have a pediatrician that we can trust with our children's health. He is a gem and an excellent physician.

Very nice and super friendly staff, we were worry because of COVID but our kids need to get yearly…read morecheck for the school. So we have to take them, but Matthews Children's Clinic make it easy and convenient They really follow the rules during this COVID and show care about everyone. Great experience

- Dr. Yau told me I had cancer during an office visit on a Tuesday. Then he called again 2 days…read morelater to tell me the same thing. He had no recollection of my office visit. - Multiple requests for information on their "Klara" online messaging system went unanswered. - I wanted my records transferred to Duke. I informed the office via Klara. A scheduler from Duke tried repeatedly to get information and ran into the same lack of communication I did and contacted me in frustration. This is assembly line medicine with a nice touch of "We just don't care, but thanks for the money!!"

Look elsewhere if you expect someone to return your calls or messages. I am an established patient…read morewith known history of kidney stones. I was in extreme pain from passing a stone/UTI. I sent a message first thing in the morning, received acknowledgment, called, received acknowledgement, messaged again, was told they'd let Dr Velet know. It's been two days and no word. Ended up going to an urgent care to receive treatment.