This doctors office refused to reschedule my appointment due to an unforeseen circumstance that…read moreprevented me from getting my full female check up. I can't control my cycle that happened to come the evening before my Pap smear. I must pay for each visit in full. The front desk receptionist offered me to come in for part of the visit. Who was going to pay for the next visit?! I spoke to the director/management Antoinette I think it was and she said it was nothing she could do to help me because rules are rules. I explained to her the stress I endured that caused my cycle to be off and she still did not care. Do not waste your money or your time on such unapologetic, unrealistic, and unprofessional establishment. As I told the lady who said there was nothing she could do to help me. Thank you for allowing me to take my business elsewhere because you all do not deserve it. I rather go to an out of network doctor who actually cares for patients.

I am so upset with matthews family physician. I have literally been going to this doctors office…read morefor 13 yrs and never when Dr. friedman was my children physician did i have to deal the mess like now. I literally am considering finding my children old doctor and making that travel. I can not understand for the life of me how a doctor can properly treat two children over a zoom call never have I had that done because there is just no way you can look at two children who by the way can't even follow simple directions in the office when you have things done let alone on a zoom call. What if the doctor misses something and says oh their fine and it turns out to be something worst. I am just totally unsatisfied and again I've been going there since 2010 and I'm definitely considering leaving. I have never really been satisfied with Dr Summers he is just not happy go lucky Dr friedman and this is just icing on the cake. Love the receptionist at the front desk all of them love my children and have watched them grow up but I just cannot remain somewhere I don't feel my children will get properly treatmenT.

I've been coming here for a couple years now. The staff are all super friendly and dr. Connor cares…read moreabout his patients (seems hard to find nowadays). Would strongly recommend to anyone who is looking for a good practice.

On Sunday June 3 I woke up at 223.2 lbs. Today is Sunday June 24 and I weighed in at 198.4 this…read moremorning. If you are looking for weight loss you have to see Dr. Will Conner at Conner Family Health in Matthew for the prescription hCG protocol. The weight just peels off. I was skeptical, nervous, and doubtful it would work for me but I was very wrong to feel that way. I am not hungry, the food I can eat is fresh, easy to prepare and satisfying. A terrific side benefit is I am learning to eat right and eat healthy for the first time. It simply isn't a problem to do. All you have to do is follow some simple instructions and that's it. I am 47 years old. Seeing Dr. Conner and his nurse Jackie is just like going to my pediatrician when I was a kid. It's just them and all they care about is taking care of me and my family. No mega-practice to deal with. Just them. If you need to lose weight, just call them and do it. It's that simple. Tim Counts, Charlotte, NC

Dr. Andrew Kindel is the best doctor (internist) anyone could ask for. He and his staff are very…read morepersonable and friendly.

I wanted to take this time to write a letter about your office inindian trail. I was seeing…read moremultiple doctors since I left Florida and was very frustrated and upset these doctors did not care or did there office. I was brought to the hospital after my son called 911 because of a major panic attack. I called a doctor i was going to in Indian trail and they could not get me in for 5 weeks???? I was so upset I just sat there and cried. My health conditions are ruining my life and I felt alone and no doctor cared I don't want to live like this anymore. I called the office in Indian trail after my family doctor couldn't see me for a long time. The staff was very friendly and booked me an appointment for the next day with doctor Andrew kindle. They got me right in. And as doctor kindle walked in in my mind I am like here we go someone else that is not going to care for me or help me. I was dead wrong! Dr kindle sat there listening to every health problem I had. I told him I had very terrible insurance and could not go to a specialist cause I could not afford it. He sat there with me for an hour! Wow I was taken back how much he listened cared and was saying we are going to try and help you with everything going on. I have herniated discs in my neck, chronic Epstein Barr, aniemia, fibromyalgia, panic attacks ( after I watched my dad die) and worst of all and most frustrating interstitial cystitis ( which most urologist are ignorant and do not even want to learn or know about this painful terrible untreatable condition) dr kindle knew what it was but you could tell he knew little about about it but not enough. I went in for my second appointment and he walked in the room and said to me so after you left I have been researching interstitial cystitis and here is what I came up with!!!!!!!! I wanted to cry that someone really was going to help me he sat with me for another hour! I can not thank dr kindle and staff enough!!! I finally found someone who will take the time to treat me right instead of just rushing writing scripts and not caring enough what is going on. I will never change doctors ever ! He is wonderful !!! Dove internal medicine is giving me hope that I might not have to live in pain everyday ! Thank you so much

Dr. Garuba has been my primary care physician for at least 10 years. It is easy to reach their…read moreoffice, and appointments are easily obtained. The dr is pleasant and knowledgeable, and the staff is friendly and helpful.

Re think it truly if you want to go here!! I've had the most…read moredrenching experiences here. The staff at this location seem to be on sleep mood at all times. Non hospitable Non complaint and very unprofessional. I've been there twice only! I have numerous health issues. 1) two weeks before Thanksgiving I notified The office that I needed refills on my Insulin I waited patiently I called the day before they left for the holiday and spoke to Alba She basically told me very bluntly that if it was not called by then they will not do it till after they come back ??? I tried to explain to her my situation, but was cut off by her saying that I should have called days before??? Prescription was never called I had to call the Dr on call later that evening (Stephanie) 2)I had a planned vacation to Israel right after Christmas and requested a letter stating my medical conditions and all the equipment and medications I would be traveling with. After numerous calls I finally got a call to come pick it up......... But it was not the original... So I called and to my surprise this location could not find my chart?? Later that day I got a call that said my chart was at the Matthews location and there was no original?????? I was stopped at customs in Israel and questioned for 35 min. Almost missing my flight back to JFK 3) My insurance requires a form once a year filled out by the Dr. For my testing supplies. Pharmacy faxed it over beginning of Dec. it was not faxed back to them by Drs office till Dec. 18 and....... It was incomplete.... It needed Hemoglobin...... Well I'm all out of test strips for my trip I payed out if pocket 167.00 $ dollars upon returning I called pharmacy and they said they had still not received form. I called Drs office and they had no idea what I was asking ??? Then they called me and said to come in cause they needed new blood work?? I showed up had blood work done. That same day j was called and asked to go back to sign a form stating if Medicare did not pay I would have too. No big deal !!! I showed up and signed form. So today I got a call from Sandra from the Matthews office asking did I leave a msg.????? No I did not I called the Dr on call over the weekend so she could call my test strips with a lower quantity so my insurance would cover it . I have never ever dealt with a medical staff so incompetent and not willing to help at a minimal...., I truly enjoy C Voci she is such a delight to talk to and knows her stuff, but I don't want to deal with get staff....... I will be looking for another Dr ;0(

Dr. Chen is the best doctor! He takes his time with you and he really cares! I think my whole…read morefamily is seeing him by now. I started seeing him about 5 years ago when we moved to Indian Trail. I can't say enough good things about this wonderful doctor.

We've been seeing Dr. Dawn Hale for many years now. She is absolutely wonderful! My boys love…read morecoming to the clinic mostly because of her. She is caring, understanding, professional and will listen. I changed my insurance from novant to Atrium only because of her. Highly recommend to become a patient of Dr. Hale

Well, let me tell you something, dear. At my age, I've been to more doctors than I care to count,…read moreso I know good care when I see it. From the moment I walked in, everyone treated me with kindness and respect. The young ladies at the front desk were so patient, and the medical staff actually listened instead of rushing me out the door. The place was clean as a whistle, and although there was a bit of a wait, they kept everyone informed, which I appreciated. The provider explained everything in plain English, and I left feeling much better than when I came in. It's hard to find people who genuinely care these days, but this urgent care reminded me that good customer service still exists. If my friends from bingo ever need an urgent care, I'll be sending them right here! Five stars from this old grandma. Keep up the wonderful work!

Great Urgent Care center! It will definitely be the one I use again if needed. I went in on a…read moreSaturday afternoon for a minor injury and tetanus vaccine. Everyone on staff was excellent! Very welcoming, friendly, and knowledgeable. I was in and out in 30 minutes, which was great. Highly recommend.

We just recently joined this concierge style medical practice. Our family physician, Dr. Silva,…read morerecently joined this partnership and we followed her here. You pay an annual fee depending on your family composition. The benefits are many, especially compared to HMOs and other medical practices. Appointments can be regularly made same day or on the next. And the scheduled duration of your appointment is 40 minutes v. the standard 15 minutes. Much more time to talk with your physician and get her relaxed, not rushed, attention. They have support staff in-house. There is a nutrition/dietician consultant. A small gym is available for your use supported by their in-house trainer/physical therapist. The physicians include a cardiologist that works well with the family practice practitioners. As this is a small, personalized practice, the physicians regularly update each other, especially when they see patients who are part of another partner physician. Personal, readily accessible, part of the Novant system, Hallmark is well-connected with truly top quality specialists. All insurance is accepted..at least all of ours is. Now in our 70s, we are very happy and reassured being part of this practice. We will receive great care as individual people, rather than just part of the daily flow of patients. Check it out yourself.

Avoid Novant Health Hallmark Care. I made an appointment for my 99 year old mother to interview…read moretwo of the doctors at this practice with a view to joining their concierge care program. Upon arrival, the disorganized staff put her into a holding room and ignored her for an hour past her appointment time, until we simply gave up and left in frustration at the horrible patient care and attention. This practice is disorganized and, in terms of bedside manner, incompetent. We will go elsewhere for our medical care. Any so called "concierge practice " that behaves in this manner should be ashamed to call themselves healthcare providers. Update: While I appreciate the apology, trust, once lost, is very difficult to regain. What we saw was a level of disorganization and, more critically important to patients, an absolute lack of any concern or caring, both in the office and when I called the receptionist. I have had more caring responses at the Department of Motor Vehicles--a low bar indeed. I sincerely hope that what we experienced is an aberration, and wish you well in correcting the issues we experienced.

rarely go see doctors except annual checkup. because of high medical bills, requested them to check…read moremy bills, they told me the code was hyperthyroidism, skin disorder and swelling, I had none of these diagnoses. emailed them again, they just simply said they checked the code. that is the attitude they treated their patients. I am done with them for sure.

The billing representative or office manager is a crook who charges patients a balance that was…read morealready paid and documented via an electronic and paper receipt. I've contacted her over 20 times and left many voicemail messages over the period of 2.5 months and the issue still is not resolved. They have not returned my call at all. Terrible billing and communication practices, also no follow through on correcting their billing errors by submitting a claim using the correct billing code. Do yourself a favor and DO NOT choose this sick place as your medical provider!!!

UPDATE: I moved my kiddos to Matthews Internal Medicine now that they are too old for their…read morepediatrician. The staff took great care of them! Courteous, super efficient, and friendly. I have had no office who has done a better job than Matthews Internal Medicine in communicating with me. EXCELLENT! I highly recommend! As a patient, I was more than pleased with the high level of service. The entire practice -- every one there -- was courteous and efficient. I was able to quickly get an appointment and, once I arrived, I did not have to wait long.... refreshing! I was even more pleased with the level of care given by Dr. (Eugene) Sangmuah. He listened (that's important!) to my concerns and provided help accordingly. The office was able to provide an Xray on-site (very helpful and appreciated). Dr. Sangmuah called soon after the appt. with recommendations. I will not only be back, but my entire family will follow me there. Excellent!!