Not the friendliest group of kids working. Doing serving me acted like she was doing me a favor…read more The yogurt was pretty good, tasty. But the chocolate waffle cones were pretty stale. Portions were big. Thumbs up for that.

I don't like making a big deal over $6, but this place really needs to fix their management…read morepolicies. I was accidentally charged for an extra item. When I went back, instead of a simple refund, they told me they don't do refunds and suggested I just take the extra item... even though I already bought what I wanted. That doesn't really solve the problem. The only other option was to leave my number and wait 2-3 days for a manager to call me, and I'd have to show the receipt then. What if I miss the call or lose the receipt? That just makes a simple mistake way more complicated than it needs to be. I don't blame the employees--they're just following instructions--but management really needs to improve how situations like this are handled.

Dairy barn dreams in a waffle bowl…read more Cold Stone is straight-up udder bliss...rich, creamy ice cream so smooth it tastes like the cows were raised on sunshine, good music, and union wages Every scoop gets mashed and mixed on the stone like a full-on dairy production. Brownies, cookie dough, caramel, sprinkles... if it gets within 10 miles of the place, they'll mix it in. Service is Friendly, patient, and steady as a good milking crew at sunrise. Pure ice-cream-joy energy ...kids giggling, adults acting like calves on fresh pasture. Surprisingly spotless for a sprinkle rodeo. Respect! Menu has Enough options to rival a whole herd lineup. 100% Family Friendly, Tiny scoops for the little calves, full-send bowls for the grown cows. Not bargain milk, but premium dairy happiness, worth every spoonful. Bottom line: moo-velous ice cream, barn-strong vibes, and smiles guaranteed. I'll be back for another scoop ....because this is dairyman-approved dessert excellence

Stopped by Cold Stone and had a really disappointing experience. There were two employees working,…read moreand the place was completely empty--yet every table was dirty, the floors hadn't been cleaned, and even the bathroom was in poor condition. The front counter area also looked like it hadn't been wiped down in quite a while. When I'm paying around $7 for a child's scoop for my grandson, I expect at least a clean and welcoming environment. Unfortunately, this visit didn't meet that basic expectation. I

I'm sure most people who have lived in the Phoenix valley for some time are familiar with Cold…read moreStone Creamery. They have many shops and most are ice-cream cutter locations. My wife was craving coffee ice cream with almonds and toffee so we stopped into the location in the Shoppes at Casa Paloma. It's tucked away so not easy to see from Ray Road. Upon entry, we received a friendly greeting and we ordered two custom like-it-sized cups. They have limited seating ... about 4 tables each with two chairs. We found the table with the least mess and enjoyed our treat. There was also one table outside but it was 100 degrees that day so I expect nobody wants a metal burn mark on their bottom and back. Overall, Cold Stone is a decent place to go. The ice cream is consistent but a tad pricy. If you have a larger family or party, you will not find enough seating together inside.

I recently came to this location and had made a big order. The service was amazing unlike other…read morelocations I've visited. Rhirhi helped me with my big order. She was very fast and efficient and I loved how talkative she was. However, the only thing I'll say about cold stone is how runny the ice cream is. I personally like my ice cream to be a bit more thick. I also do really enjoy how many options for mix-ins they have and the variety of ice cream flavors! If you like customized ice cream with mix-ins I'd say this is a place you'd enjoy. Again, the service is amazing and I enjoy the variety but the ice cream can be a bit watery.

Scooptacular is one of my favorite places to get Ice Cream. All of their Ice cream is uniquely…read morecreated and they have a lot of fun flavors to choose from. They also do a lot of work in Laveen supporting the local schools. Staff is always fast and friendly. They also have a small table for the children to watch a movie while they enjoy their Ice cream/ Shaved Ice.

This has been one of my favorite places for many years. The service and ice cream is always as…read moreanticipated. Love all of the flavors, especially the play dog. It's always clean inside and I love how child friendly it is. They waffle cones are so tasty too.

In the past, Sparky's was once a Cold Stone Creamery. Even though it's Sparky's now, the ice cream…read moreis still delicious. I have been there many times, and it is convenient as I work within walking distance of Sparky's. Whenever I am walking along Mill Avenue and am craving some ice cream, Sparky's is one of my main stops in the area. The ice cream is delicious. Some of my favorite flavors are Batter in Bed and Banana Cream Pie. However, I have had just about every flavor that they serve, and all of them are delicious in their own ways. I like the pleasant atmosphere. Nice and low-key place where you can relax and enjoy your ice cream. The general manager, Connor, is one of the nicest guys I have ever met. He is always a pleasure to talk to whenever I have some time for a friendly conversation during my lunch break at work. Every time I stop by, he ensures I feel welcome and right at home. Another bonus is that they have a rewards program, which offers five dollars off once you accumulate enough points. I recommend it to anyone in the Downtown Tempe area who is looking for a delicious ice cream treat.

Love this place when I visit Tempe. Always the move! The ice cream is really good, smooth and…read moresilky. They have a variety of mix ins and the menu is extensive. It's a quick stop but they generally help me quickly. I recommend them for any occasion. I've tried coconut and New York cheesecake both are great.

What a nice local Mexican home bakery! I never really had good Pan de Dulce conchas! I had them at…read morevarious bakeries in California, but was never impressed. I didn't know what the big deal was. Now I know! I ordered three types (2ea) of Conchas. They were the most flavorful moist Conchas I ever had. The powdered flavored coatings remained adhered to each Conchas with every bite. The coating of Conchas I previously tried from other bakeries fell off as soon as I picked them up. I also ordered her dessert empanadas. They were very tasty as well. This self-taught baker knows what she's doing and can teach the other bakers a thing or two. She has such a wide assortment of baked goods to choose from on her menu. She even takes orders to bake cakes for special occasions. Her cakes looks amazing! In fact I just ordered one, The Emma, which is her version of a German Chocolate Cake. I can't wait to see my wife's reaction after I present her with the cake. It's a surprise! It will be her birthday Tuesday and German Chocolate is her favorite!

Best sweet bread we have ever had! And great service too! We will be coming back for sure :)read more

Love my Crumbl never disappointed!!! Fast and convenient! Love their flavors and me and my son…read morehave fun seeing which one we like best for the week at times!!!

I went into this establishment midday on Sept. 22 and ordered some mini cookies (6, to be exact),…read morebut then changed my mind and asked to pay the difference for the large cookies (same order, but full-size). Zoey told me I couldn't pay the difference, but they would refund my $17.38 from the first order and place a new order for $25.00 for the large version of my original order. Why I was made to go through this convoluted process is beyond me...I digress. I was assured by Zoey that she would give my information to this imaginary manager who wasn't on-site, and that I would get my refund in 3-5 business days. So, to check on my refund, I called the store on Sept 25th and spoke to Carter, who said he was not aware of my refund request that Zoey so eloquently wrote in highlighter, which should have been a red alert at that point. He then made sure to let the manager know about my refund, and again I should get my $$ back in 3-5 days. It is now the 30th of September, and what do you know... NO REFUND in sight. I am pissed at this point because I now know these imbeciles were just giving me lip service and NEVER intended to give me my money back. Guess what, I will be at that location this morning for MY $$$$. So, I hope this manager they speak of is present, or I am not going to be a happy camper! I will NEVER spend another dollar at this shiesty establishment; the cookies aren't that good, and the customer service is even worse! To be lied to twice is just unacceptable and poor business practice. Save your money and go elsewhere, people. Just a quick note: I have Chase, and I also received a refund for overpayment from Sirius XM. They made the mistake on the 28th, and I received my money back on the 29th. They too said it would be 3-5 business days. So, with that being said, if the store actually processed my refund, I would have gotten it within a day! Chase doesn't play, baby...SMH

I was about 30 mins early for our 6 pm dinner reservation with friends, so I decided to check this…read moreplace out and get some pre-dinner dessert. They served ice cream that's frozen with liquid nitrogen. I got a regular order of their sea salt caramel crunch. I don't have much of a sweet tooth, but salted caramel is one of my favorite flavors. The portion size was just right and it was good!

My husband and I came on a Sunday thinking we can kill some time before we head out of Gilbert…read more Unfortunately, we did not get a chance to even taste the $14 ice cream we bought. This is nothing against the employee that was working a solo shift on a warm day, however she was not only behind on several orders (including online orders) but she couldn't even issue a refund to us as we waited 30 minutes already and had to leave soon. What was the store manager/owner thinking? By the time we realized she hadn't even started on the orders for the people already sitting at the tables, we started to doubt if we were going to get our ice cream in time. For what it is, the ice cream was very pricey for a regular (small) size. Basically I spent about $14 to just waste our time. The ambiance is nothing special and the tables/seats were not clean. Overall, I will most likely not come back to try this place. I would not recommend coming here unless you have a low standard for customer service and a lot of time to waste...

Came in last night about 5 minutes before close. Guy at the counter was super friendly and…read moreinformative. The ice cream options are wonderful. Much different from the norm. My husband did their chocolate & peanut butter and I had their birthday cake & cinnamon. Each scooped into a fresh waffle cone. They offer cups from small to large also. Their ice cream is made fresh daily! The texture is perfection! Light creamy and luscious. It actually comes from a local dairy farm, just can't get any better than that. It was great. Note-You can take home pre-scooped pints and quarts. Additionally, they sell fresh made butter, cheese and marscapone, ALL from their dairy farm as well! There's a few food trucks, serving far more than ice cream that pop up at many local events from this crew too! Check their website for details. Stop in here to get the entire run down of their fantastic ice cream and extended business. It's a fun location that deserves community support, and clearly a passionate place that you taste in every delicious bite!

Great spot with really good options. I've stopped by a few times and it's empty sadly and wish…read morepeople would give this place a try. Fresh flavors and good options with prices that are really good. They have a small shake options that is less than 4.5! Normal ice cream spot vibes inside but nothing wrong in that. Try it out!

This ice cream shop has been on my list for a while, and I finally got the chance to try it--it…read moredefinitely did not disappoint! We sampled a few different flavors and ultimately went with a two-scoop cup of black sesame and ube (the main reasons I wanted to visit), plus a two-scoop cup of Blue Moon and peach. The black sesame had a very strong, rich flavor with a slightly grainy texture that I absolutely loved, you can tell they use real, high-quality ingredients. The ube was incredible and had that authentic, natural ube aroma. It's so hard to find ube desserts that don't taste artificial or rely on weird purple food coloring, but this one nailed it. My husband got the Blue Moon and peach, which were both super refreshing and perfect for summer. Best of all, none of the flavors were not too sweet! I'll definitely be back to try more of their menu!

Recently came for the pandan moon cake seasonal flavor and was blown away by how they continue to…read moretranscribe unique flavors into ice cream. Every flavor really shined and especially the yolk bits that make it feel like you're actually eating moon cake. Also been there before when they first made mango sticky rice which also came out tasting amazing and glad it's a staple in their menu!