We needed to get our young children passports to go out of the country in about two months and decided to give PassportWorld a try since they were a one stop shop. We arrived slightly before they were scheduled to open (9:30 AM) to ensure we would be the first ones there and in and out quickly. We waiting for an extended period of time as the staff was extremely late. Upon their arrival, there was not even an apology and then they skipped us in line. The gentleman seemed very nice. He asked when our trip was and we told him two months away. He told us that shouldn't be a problem as passports are coming back within two weeks currently. Once the photo process and applications were completed, Cynthia them argued with my husband telling him we needed to pay expedited fees. This would have increased our total by doubling the cost. We did NOT feel it was necessary as the husband told us it was only taking two weeks. Cynthia was EXTREMELY rude and unpleasant. Being there for nearly two hours already, we were in a slight rush to leave once everything was completed. Afterwards, I looked at the paperwork we needed to take to the courthouse and she had made an error on one of my son's names. I called her to see what to do and she was very rude yet again. She informed me that my husband signed off that everything was correct. I explained that I understood but needed to know what the steps were to fix. Luckily the lady at the courthouse was helpful with this.
After being so frustrated with their service, the courthouse tells us that we could track the status online (thank goodness, as PassportWorld did not). I was tracking and the passports were delivered back to PassportWorld. At that point, PassportWorld never called and let me know they had arrived back (in only about two weeks time). It was as if they were trying to be manipulative not counting on me checking the online status.
The photos came out great and we did receive our passports back in two weeks (although that was not due to them) so I was satisfied with that... HOWEVER, I wouldn't use them again.
Also, be aware that the reviews for this company are going to be askew as they offer people an incentive ($5 gift card) to leave a 5 Star review.
I hope your service here is better than ours. Just beware of the poor customer service. read more