Changing from 5 stars to 1: Here is why…read more
Update 07/25: I had to pay $250 for a new battery, as my old one was 15 years old. Austin could have replaced it, as I brought the car back multiple times under warranty. After I told Mr. Will about his son and hung up the phone, he tried to resolve the situation in his favor, leaving me uncertain about the status of my car. Look at the screenshots. Unbelievable! By the way, the place isn't next door; it's 9 minutes away.
Update: 07/04- Austin was very inconsiderate and, frankly, lazy. The car had a transmission leak, and he and his mechanic attempted to charge me when I requested a warranty repair. Initially, Austin dismissed it, stating that since my Volkswagen is a foreign car, it's best not to interfere with it. However, my brother advised me to get it fixed immediately, as it was a significant issue given my commute for school. After a calm discussion with Mr. Will and his mechanic, I was not charged for sealing the transmission leak, despite this occurring just one day after purchasing the car. Upon requesting a work slip, I was informed that since no payment was made, no such slip would be provided. Approximately one month later, the check engine and ABS lights illuminated. I contacted Mr. Will, with whom I have had no prior issues. He instructed me to bring the vehicle in so Austin could examine it, noting that the mechanic would be available on Thursday. After traveling to the location, Austin informed me that I needed to return on Friday, resulting in wasted time and fuel. He did not inspect my car or acknowledge my presence. Consequently, I am now at Meineke to determine the cause of the issue.
Mr. Will worked with my fair credit, a result of unforeseen circumstances, and found a vehicle within my budget. While I initially desired a Honda CRV, my financial situation was slightly insufficient. However, he provided me with a reliable 2015 Volkswagen Jetta, and I am satisfied. The vehicle is well-equipped, and I am learning its features. My current payments are more affordable than those for my previous car, and the down payment was manageable. Mr. Will and his son responded promptly when I encountered an issue. They are very friendly. He will alleviate your concerns, as a woman seeking a quality used car at certain dealerships can face challenges. I was referred to him by my lender and could not be happier or more satisfied. I highly recommend Mr. Will