This review is for the Spa aspect. I cannot for the life of me remember the guy's name, but he does the facials/waxing at Shalimar (there are 2 men there). I've been to Shalimar for hair and it was a disaster. I gave it THREE tries for hair. The first time I loved it. 2nd and 3rd... I left with my hair feeling damped, frizzy and my cut was awful. But anyway... The decor of the salon could be a little updated, though the shampoo room was relaxing. The owner is always very nice and hilarious. That aside, I decided to give their Skin services a try. I am so glad I did! The esthetician (male) was amazing! You really get a full hour!!! Price was excellent and his massage was to die for!! The room was very cramped, but when you're getting pampered, who cares?! His customer service is excellent! I'll always go to him now for my facials. read more

I've never posted a review before but feel that I needed to write this one. Had a visit yesterday for a mani & pedi. Here for a short vacation and asked at the time of booking how long it would be. Was told probably 1.5 hours, which seemed like the norm. Well, I was there over 3 hours and it's not because the quality of my service warranted it. The person doing my service was extremely nice, and I wish I didn't like her as much as I did. Made it difficult to be impatient with her, but as the time ticked by, I could feel my anxiety rise. My manicure was terrible - I have bubbles and ridges and the entire nail is not coated. I could've done a better job. The polish used was gummy. Cuticles were conditioned but not cleaned up. I know I should've said something... but after addressing the filing and shaping, I was just tapped out, feeling trapped and hoping to get it over with. Pedicure was 2 hours and the agony there was I knew after the manicure that it couldn't possibly be good. It wasn't. All the calluses and hard skin were not taken off and my feet stayed the solution for so long that they absorbed the blue soak. So the bottom and sides of my feet are blue and my calluses are still there. Same issues with the polish part (I don't understand that... it's supposed to be uniform and shiny ... not gummy and gloppy.. isn't that the easy part?) but if my feet were cleaned up, I would've at least felt like it was worth it. The manicure was $25. The pedicure $35.... I feel like an idiot. I'm sad that I wasted 3 hours - $65 - (yes, $65, because they rung it up at first to $75 and it took 10 minutes of which I was losing my mind to fix it. when the receptionist came back $65 which I knew was wrong - I felt the $5 was worth me getting the hell out of there before I went insane) Amazing to me the owner/manager doesn't take more pride in quality of service to make sure that her staff know what they are doing. I felt like I was given a rookie - someone who wasn't properly trained - maybe who isn't even a nail tech. No one noticed how long this took ... which amazed me ... and then to have the receptionist unable to ring up a simple transaction and fix it in under 10 minutes.... and then still get it wrong... I almost at some point wondered where the camera was - was this a TV joke? Lesson learned. Ugh. read more

If I could give it a zero, I would. I have never seen customer service so disappointing. I was even dealing with the owner and thought since this was a small community, she would be willing to make things right with her customer. I was blown away that she had no interest in saving a customer and their reputation. I have family that goes to the salon and she was willing to risk our business over a $26 dollar transaction. I don't know what country this owner is from but in America, you have to do right in business. Such a shame as I love AVEDA and this is the only close place. I will make the drive to avoid giving my business here. Very disappointing and I will never walk in that door again as long as it is under her management . I ended up having to go directly through AVEDA to remedy my issue and they were beyond helpful. If you want to make sure your best interest is taken care of, don't go here. read more

I have been to this salon twice now and I have to say that my experience was very good. I first went for a haircut - my hair is short and I was given Alicia's name by a friend of mine who also has short hair. It was a great cut so when I needed to have my hair highlighted - I went back and Alicia again did a great job. This Aveda salon is very clean with personable employees... read more

Beautiful salon and very nice owner. The customer service was great!

Not so much...I have given this place several tries over a 5 year period, thinking in a year they may have gotten better...Not. Unorganized, left with hair not real happy about. This place just doesn't have the IT factor. read more

Took my sister-in-law here to get hilight a added to her hair and a cut to make it shorter. We made the appointment the day before and told the receptionist the we want both the cut and hilight. When we walked in we were greeted and asked to sit down and wait a couple minutes and then we met with the stylist who was going to do her hair. He walked up and immediately said "I only have time for a hilight, are you wanting a cut?" And proceeded to tell us the cut was not added to the appointment sheet and it only said hilight. He stressed to us "I only have time for a hilight!" He then asked us if we wanted to book another appointment for next Saturday but drove 30 minutes just to get to this appointment. I feel like the situation could've been handled with better service. If he could just do the hilight I don't see why someone else could've done the cut. There was plenty of stylist there. We felt like we got ran out of the store and not even an apology given. Oh well, they lost a customer. We were looking forward to getting her hair done. read more

Igive this Salon a big fat 0...Went to have my hair colored and it was a medium brown (5 1/2)..I said I did not want my hair any darker than what it was and she did it a 4..It was almost black, so I had to go back to have her pull some of the color out and recolor a 5 1/2 and the color was perfect..I went back 5 weeks later because I loved the color and I told her the color was perfect and when she colored it , she did it a 4 again and it was way to dark, She tried to tell me that she did a 5 1/2 but any one looking at my hair could tell she screwed up AGAIN.So again she has to pull color out which everybody knows is bad and doing damage to the hair so now she colors it again and this time the ends are still dark and the top is orange, So again now I have to go back again the next day to have to darken the top and she still didnt get it right, The top is still alot lighter than the bottom and it also has some black spots thru it...I had had a 300.00 Keriten done 3 weeks before I went to her and in 9 weeks she totoly dried out my hair to the point where I couldnt even get my fingers thru it when I was washing it and it is all broken thru out my hair..The owner Shalimer didnt want to hear about this complaint and tried to brush me off everytime I called and NEVER even came over to look at my hair when this idiot she hired (ASHLEY)was trying to fix it. BAD BUSINESS..I had my hair colored 5 times in 5 weeks and colored pulled from my hair twice in 5 weeks..This place SUCKS!!!!!!!Go somewhere else...I didnt even want to put 1 star but it makes you read more

New to the Anthem area, I decided to look around for an Aveda salon closer to my new home. I contacted the Shalimar to find out what it would cost to have a partial highlight. I was informed that it would be $80. I booked the appointment, even though it was $20 more than my previous Aveda salon. When I arrived, I was greeted well by both the receptionist and stylist. The experience was pleasant but I had a BIG surprise when I went to pay. They charged me $118. $38 more than what I was told it would be. I inquired why it was so much and was informed that the stylist used additional color-I have NEVER needed additional color before and I have been going to Aveda salons for over 10 years plus I had 3 inches taken off at a haircut the week before, so there is no reason my hair would have required additional product....they also charged me for a product I have never heard of before...it started with an "O". I explained to the receptionist that I was very disappointed in their business practices, but she didn't seem to care. The owner was just a short distance away but she did not come speak to me. I would not recommend this salon. I prefer the extra 20 minute drive to a salon I know I can trust. BEWARE! read more