Simply the best bedside manner and incredibly thorough. I've been a patient for 5+ years. I never…read moreimagined I would look forward to going to a gynecologist appointment!

CHAOTIC MANAGEMENT and SURPRISING BILL. I had a referral…read moreletter from my PCP, gave it to Dr. Wu's office on the day of visit, and also made my copay. A month later, I received a surprisingly full bill from the Hallmark. The bill wrote they "do not have a valid referral". I called the Hallmark billing dept, and was told to contact my PCP, confirm the referral in file, then request Wu's office to submit the referral and the bill. After several looped call, Wu's office refused to do so, just said "they DONT do referrals, DONT do billings". So what do they do? How come I received the bill if they don't do billings? Really awful services, so irritating. I kept asking Wu's office and they finally admitted that they had the referral letter in my profile. If they do nothing, shall I just do nothing as well?

I love NP Paige. She gets five stars. She is empathetic, has great bedside manner and truly cares…read moreabout her patients. Everyone on the phone is also lovely, hard-working and cooperative. I never have a problem calling in or calling the nurses to ask a question. I hesitated writing this review, but I feel like it's important people are informed about the treatment they may receive from the front desk staff here. Not only is the staff openly cold and brusque, their process and demeanor aren't the greatest. I would give the staff and the way the patients are processed one star. I have a lot of health issues so I'm at a lot of doctor's offices. I have been at least to ten different specialists, my PCP, a dentist and oral surgeon this year alone. Yes. At these offices, if I have a scheduled appointment, I show up at least fifteen minutes early to fill out paperwork, deal with insurance information, and the person at the front desk has no problem with intake or even saying hello. Their set-up is just bizarre and seems mildly against HIPAA or something, as you have to write your reason for visit on a sign in page that anyone can look at next to your full name. I default to overtly polite and reasonable to a fault in clinical settings. Once I had to wait over an hour for my scheduled appointment because of their sign in system. It was really early in the morning and as I approached the front desk to greet the dark-haired staff member, she grumpily pointed to the sign in sheet and cut me off mid-sentence - "sign in please." (Again, I've been subjected to this treatment at least three or four times. I once even saw her talking to another patient so I figured after she was done I could at least say good morning, but I was cut off mid-sentence again.) I lifted the plastic covering the sheet of paper, signed my name and reason for visit and time of arrival, then sat down in the narrow waiting area. I was fifteen minutes early. Fifteen minutes passed and I was not called into the appointment. Fine. Twenty minutes passed, I figured they were backed up. Ten more minutes, nothing. I see my NP come in and take another patient. I figured maybe I was double booked and the other patient had a more important issue, so I didn't say anything. After forty minutes of waiting, the front desk person came up to me sheepishly and asked when I got there, had I been there the whole time? Yes, I signed in on the sheet. No apologies, nothing. The staff member coldly laughed and looked at the sheet, and I guess the first page had stuck to the plastic and I ended up signing in on the second sheet and she didn't say my name. She said nothing else about this, no apology, and took my insurance information. When I got back to my seat, I wasn't able to hold back my tears at that point and began crying, trying the best I could to not cry and alarm other people around me. I hid my face with my sleeves and made use of the tissues. I was sick, in extreme pain from my chronic illness and extremely vulnerable, fed up with the extreme hurdle it seemed to be to simply be able to give my name and verify my insurance information (which I have to do every time I go to the office?) with the front desk and give them my co-payment. Again, having a chronic illness and chronic pain is really not a great time and having to go to at least three or four doctor's a week is enough of a pain - the mistakes, cold attitudes and being unable to even exchange basic pleasantries with the person you have to see once or twice a month to get access to care doesn't really help. When I finally got in to see my NP over an hour after my appointment was originally scheduled, I apologized profusely *to her* and explained I wasn't an hour late, that I was actually fifteen minutes early and I had signed in on the wrong sheet or something. She apologized to me! The multiple visits I've had where the staff has made me feel completely unwelcome and stupid for even deigning to enter the practice has actually compelled me to book elsewhere and I have an appointment somewhere else next week for my issue. I have to go in to sign over my medical release forms to my new doctor and I'm not looking forward to trying to explain while being cut off that I don't need to sign in, that I simply need to write a signature on a form.

The doctors are OK, but they have high turnover so I've never seen the same person twice. And I've…read morenever waited less than 45 minutes past my appointment times for my appointment (the longest was 1:30). Looking for someone new. Would not recommend.

My new dream job is to work as a secretary in this office, I have never seen a group of people less…read morecapable of doing their jobs, it is incredible. They don't answer the phones in the morning, don't answer in the afternoon, don't worry though they get a nice long lunch where they ALSO don't answer the phone. I used to be a patient there but was never able to get in because they would constantly change and cancel appointments. One time they called me to tell me they had changed the date and time of my appointment, I explained I couldn't go to the new appointment because I have to work (Like everyone else in society!!) and they were shocked. Also every time I went here there was a blonde nurse with a real sour puss attitude, everything annoyed her. She once answered a question the doctor asked me and I had to interrupt her and correct the wrong information she was giving. I was only 18 at the time, the whole thing was so odd. Anyway I left because I couldn't get any appointments or care there anyway and years later (now) needed my medical records to see a specialist for surgery. I had a pretty serious undiagnosed gynecological problem but I can't even blame them for that because, hey, they never saw me. I called multiple times to get my records sent over to my current doctors which for some reason they were never able to do, they also told me they could not give me any printouts without charging me. They sent me over to records who sent me back. One of the admin told me "I had no idea what I was talking about" when I asked about getting my own medical records. I basically threatened legal action and they had me go to a place in Medford I had never been to FINALYY get my own health records so I could get the life saving surgery I needed. Please if you have any issues above a pap smear DON'T GO HERE. They can't do or handle anything.

Dr. Guthrie and her staff are very sweet but as another reviewer said she seemed to completely…read moreforget who I was between visits-- AND my visits were only a few weeks apart. I was seeing her for a recurring issue which she assured me she would be able to tackle after I explained that I had seen many gynos for this same condition and didn't want to be put on the same meds again. she said she would work with me to figure out a different approach and then never did. After the first appointment she told me she would do some more research on new meds and alternative treatments for my symptoms, but the second appointment rolled around, and she started the appointment with "why are you here again?" she didn't remember me and also failed to read my paperwork beforehand or do the research she meant to do-- she asked me if I had my year exam and I said yes I literally just had it done with her the week before. she started to piece it together and said she would do the research she previously promised and get back to me-- this went on for multiple appointments-- all of which I was fully charged for which was very upsetting-- i felt like I was being strung along, she'd book another appointment and fail to have any answers by the time it would roll around just to ask me to book another one. she was very kind but ultimately unhelpful and unprofessional. I also want to add that the portal system they use is really convoluted and confusing, messages I sent through the portal often were not responded to, and on the flip side I happened to have an outstanding balance on there that I was never notified about (no phone, email, or text reminders!) other than it just sitting there under a different tab which also felt kind of strange.

I've been a patient of Dr. Guthrie for 20 years maybe more. I honestly don't know what I would do…read morewithout her and her truly amazing staff. I could write a million reviews all 5 stars. They have seen me through general care, 2 pregnancies, my craziness, peri menopause and everything else under the sun. They listen, yes actually listen and make you feel respected and truly cared for. I just had a procedure in their office. What would have been awful was a bearable experience because of them. They are so genuine in how they care for their patients. Karen, Robyn, Ann, Dr. Guthrie and her entire staff at Mystick Women's Health are the absolute best!!!

I absolutely LOVE LOVE LOVE this place!! I was looking for a real experienced Doctor who would be…read moreable to find and heal my issue and I found that here with Dr Neelam Thacker. Dr Thacker is very knowledgeable and absolutely sure of what she's talking about when it comes to the lady parts. She made sure to go through each step to find and fix my problem. Along the way she kept me informed with what she was doing and why. She recommended a few options for care and also gave her suggestions but in the end left it up to me to decide what I wanted to do about my health. This not only made me comfortable but happy that she was allowing me to choose. I am so grateful for and extremely happy I found her. Dr Thacker's staff is extremely kind, patient and knowledgeable, I would specifically like to mention Katie who I love so much, she always makes me feel comfortable and at home when I visit the office! Chris also made the check in and checkout process easy and simple and was so helpful and knowledgeable when it came to insurance and payments. The facility itself is very clean and always at the optimal temperature so you remain comfortable even while waiting for your appointment. In closing the flexibility, willingness to work with my schedule and fit me in at the last minute really meant a lot to me while receiving care. Def would recommend this place above all if you're in or around the Boston/Medford area!

We had our first baby with Dr Thacker and she was beyond amazing!…read more Dr Thacker is dedicated to her patients. She is the person you see at every appointment and is there to deliver your baby till the end! We loved how patient she was and friendly and even talked about her personal experiences . She always checked on the progress even after delivery and suggested few best options for lactation, nursing and took care of every step even before delivering my baby explaining things to deal with ,clearing my doubts all the time. Her staff is very friendly and helpful and she is available on call/text for emergency questions and any help. If you are looking for an OB and want someone who is there from beginning to the end of your journey, she is it! Delivered my baby with peace of mind and was lucky to have her as my OB.

Dr. Dakoyannis is truly one of a kind! He's patient, he's personable, and he truly cares about his…read morepatients! My whole family goes to him! When my friends look at me weird when I say I have a male OBGYN and I wouldn't have it any other way, it's because of Dr. Dakoyannis and his professionalism. I really wish he could be my doctor for everything.

Great staff from reception to Dr. Dakoyannis himself! Always pleasant, they all truly care and they…read morealways work with you! Highly recommend

Dr. Epstein is amazing. His bedside manner is second to none, and he always makes you feel…read morecomfortable. He also has a great sense of humor, which happens to make intense situations, like delivering a baby, a lot easier. I recommend him to all my friends.

Highly satisfied She is very kind and explains well…read moreShe is gentle I am no longer afraid to go to the gynecologist now

Comprehensive Breast Cancer Center is awesome! Christine at the front desk was spectacular and…read moregave me a referral for a new gynecologist after I explained my horrific experience with a doctor who obsessed over my age & my eggs fossilizing before I had kids (I was 32). Maureen (who did my mammogram) made me feel comfortable, or as comfortable as possible when getting your breasts smashed like pancakes in awkward positions). Jean took me back and showed me the pictures, explained everything we saw and made sure I understood. Fabulous ladies - all of them. I had surgery w/ Dr. Kristen Smith and she was awesome! The women at the hospital where I went for the surgery (melrose Wakefield?) also did a great job of getting me in and out, talking to me the whole time and making conversation. Very funny ladies - made the experience not scary at all. It's rare when I can say I had good experience with breast cancer - but, well, somehow these ladies made it possible. I always left feeling hopeful, or relived. Not to sound sexist, but a bunch of men couldn't pull off the experience I get at the Comprehensive Breast Cancer Center. yay for women!