1. PaRu Roofing and Construction

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San Antonio, TX

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PaRu Roofing and Construction

5.0 (4 reviews)
Open • 8:30 am - 6:00 pm

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3 years ago

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Lone Star Custom Decks

Lone Star Custom Decks

(11 reviews)

They did our deck and it turned out wonderful! Great work, very professional workers!read more

Update 11.16.2022 - I want to reiterate we loved their work but again their communication is just…read morenot great. Here is an example of it; after I wrote my review here is how (text messages) he approached me. Attacking a customers character is never good First off I have to say the work and speed that their crew delivered was great. We love everything that they did for us. We had a number of requests for them to: 1. Build a deck near our pool with cover 2. Replace our fencing to hide the pool equipment 3. New fence towards the back of our property In the photos you can see how great it turned out. Now where they lost their stars is in communication and dealing with conflicts. 1st issue - We had a dumpster provided that they subcontracted and had a number of issues. James gave my husband the phone number to contact dumpster company and "deal with the issue". As a customer all issues pertaining to a subcontractor that THEY hired should have been handled by them and not us. 2nd issue - some of the fence posts they installed warped and we asked for them to come repair. We had to text and call about 10 times! We were given dates that someone would show up and then no one showed up and no communication about 5 times. Continuous calling and text had to occur with the same result. Then random out of the blue one day someone showed up to fix the fence and once again no communication to inform us they were coming nor after to check how the repair went. This process was extremely frustrating and clear that dealing with conflicts isn't their forte.

Roofing Services Now - Happy roof replacement customer

Roofing Services Now

(20 reviews)

Last week I came home to find a leak coming from my ceiling. Unsure of where to even begin, I put…read moreout a request on Yelp to find roofers in the area available. Luis was one of three that responded to my request. He was the only one to literally get up on my roof and inspect/identify the issue that needed to be resolved. His quote clearly laid out the repairs needed and how it would resolve my problem, along with photos of his findings. The others companies that responded either never showed up and only provided a quote based on what they thought was the issue based on my description of the roof or claimed to have flown a drone over my roof, but could not provide any pictures or explanation of what I needed repaired. Luis got me scheduled and repair was completed in a week's time. They provided pictures showing the work completed and the before/after has been eye opening! I'm very happy with my decision to go with Roofing Services Now!

Reached out for a quote and recieved a 1 line message saying sorry were booked…read more Pretty poor customer service if you ask me. They could have said we can schedule a different time or something better then just a 1 line response. I can't speak for there work quality but 1 star for there customer service responses on yelp. *Update* - the owner did reach out and sincerely apologize for the response and personally came out and spoke with me and quoted me on my roofing situation. I cannot say any bad about the effort that was put forward to rectify is initial problem. Quote was very well put together and he explained everything very well. Overall, I have raised my initial 1 star review to a 4 star for the effort he put into to make things right and to correct this issue from happening to future customers.

PaRu Roofing and Construction - fencesgates - Updated October 2026

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