Horrible customer service! I had a plan and I wanted to make sure that Party City would help. I ordered some mylar balloons off the internet and others directly from Party City. They said they would inflate the other balloons for a charge. No problem on my end. When I went in to organize the balloon bouquets, I was treated like I was a nuisance. I wanted the 5 dozen balloons I was ordering to be exactly the same, other than the large letter balloons that spelled out my husband's name! After taking the attitude for some time, I finally asked the associate (I will exclude her name) if it was a problem to help me out. She quickly changed her tone and apologized after exclaiming that she was overwhelmed by the large order (again, I was putting together 5 dozen balloons).
On the day of my husband's surprise 60th, I received a phone call stating that they had burst 2 of the 5 letters I had brought in. They said they would replace them, but their letters were much smaller than the ones I brought in. I demanded that they replace all 5 letters so that they were equal in size. About 15 minutes later I received another call stating that they would only replace the 2 that were burst. I demanded that my balloon bouquets looked the same and that I was not going to fight over $10 when I had spent well over $150.00 on balloons and their inflation.
When I arrived at the store, I asked for the manager. George (the manager) agreed to not charge me for the letter balloons.
Once I got all 60 balloons to my location (2 trips) and set them up, it was time to run and get ready for the surprise.
After returning to the surprise location, I realized that instead of inflating and putting together each dozen as I had requested (12 balloons were in each zip lock bag), they simply placed 11 balloons plus the letter balloon in a hap hazard way. I was so extremely disappointed, but there was nothing I could do at that point.
I was unable to do anything about it (i.e. call or even go to the store) all weekend as this was a surprise WEEKEND for my husband with over 40 people visiting from out of state. Granted, Monday I rested after all the work and Tuesday we were snowed in with a blizzard, so I called the store to explain the final mistake I had to deal with. I spoke with "the manager" - a woman, who seemed sorry for all the hassle, but when I requested that due to all the hassles and mistakes I wanted a refund, she passed me back to George (the manager) who was rude and dismissive. He claimed he had "dealt with me" 3 times on this order and if I was dissatisfied it was too bad because I should have checked each balloon bunch before leaving the store.
I WILL NEVER DO BUSINESS WITH THIS LOCATION AGAIN. IT IS WELL WORTH THE DRIVE TO GO TO ANOTHER LOCATION TO BE TREATED WITH THE RESPECT THAT ANY CUSTOMER SHOULD RECEIVE.
GEORGE - YOU NEED A LESSON IN CUSTOMER SERVICE AND CUSTOMER SATISFACTION!!!!!
Even if there was a compromise or an offer of "your next balloon order free - up to 12 balloons" - SOMETHING that showed there was true regret that this process was littered with so many screw ups....but no responsibility was taken and that shows me that there is no concern for the customer!!!!! read more
