Jeanie is amazing. She set me up for the best possible wardrobe for our project! She went the…read moreextra mile to ensure we had what we needed to pull all of the characters off. Highly recommend using the costume company for any of your costume needs.

I am a big fan of The Costume Company and have used them for years. They are my go to when I want a…read morebeautiful costume that won't be something everyone else is wearing. I just noticed the bad review from 2017 and I wanted to write to say that I've always been treated with the utmost respect by the owner and her staff. I'm sorry for how that customer felt but I can assure you that experience is not the norm. I have always seen the staff be super nice. Love their selection & quality of costumes. Definitely plan to use them in the future.

They don't enforce masks being worn by shoppers at all. I went to the Amherst street location and…read morewhen walking in there was a sign saying masks are required. Our family was of course wearing our masks. A family in front of us walked in without masks and I asked an employee at customer service if they were enforcing their rules. I am pregnant so this is very much a concern. The lady responded "we haven't really confronted anyone not listening to our sign. Would you like me to?" I said "I mean, we are in a pandemic and it is a rule and you have signs so yes please." She went and confronted the family and pointed to me saying I was uncomfortable with them not wearing masks!! We left. I complained to corporate and they pretended to care for about 2 seconds saying I would hear back and they were looking into it. Just go to any other store or online retailer - target, Amazon, etc. they have you're looking for and put the safety of the customer first.

I came all the way from Massachusetts to attend to a concert nearby Nashua NH, and because its…read morealready october, i decided to go with my wife and kid check this costume store. Its basically the same kind of store as party city,with the prices very similar if not a little saltier. My first problem here was right when we came in. I was looking for a shopping cart, after all,l I was shopping for the 3 of us, and when i asked this guy (Greg) if there was any shopping cart around he made a joke about it and did not answer my question, i still dont know if they have a shopping cart. So we all grabbed a basket each (making the whole experience unnecessarily uncomfortable) and proceeded to shopping. when finally done, we obviously wanted to try out the costumes to make sure it fits.There`s a sign on the fitting room stating that you have to ask an associate to use the fitting room. We went back to the front of the store to call someone, this girl came and helped us. Only then we were informed that we can only try on the vests, dresses, but not the accessories like the shoes, or gloves. They also wont let you touch it, as the associate handles the unpacking herself(little much?). This poor old lady (she must be 65yo) wanted to try on the gloves that went with her costume "my arms are a little big i need to know if its gonna fit" and the associate replied "I`m not supposed to open this but I guess I will let you try one on" This poor lady..the look in her face, senior citizen been treated with such disregard and disrespect... Anyways... The worst part is still to come..Went on to pay for my overpriced costumes, and GREG asked me "how much would you like to be donating today?" well greg that is quite an uncomfortable way of talking to people.You not really leaving people the option of saying no are you? That is borderline coercion and you should know better how to treat your clients as the fitting room lady pointed out, you`re the MANAGER! Well I answered. "no, thank you".. But Greg was not done...believe it or not he asked me:"well you wont donate not even a penny?" Now that wasn`t just uncomfortable,its just plain mean. I answered no again. I will never becoming back GREG, to ANY of spirit halloween stores because of you buddy. You make party city look good on the costumer service department, and that is quite an accomplishment :)

Bryan and I went last eve to rent our costumes for the YELP Prohibition party. It's a small store…read moretucked in an alley- with what seems like thousands of costumes. One on one service to help us. A dressing room to try things on. And lots of accessories added in. We were in and out in less than half an hour with everything we needed. We are ready to party! And I know where to go when the next costume activity arises. Just know- it's cash only for rentals so bring money not plastic.

Was looking for a Napoleon costume for my son. Tried three locations of a Chain and got no answer…read more Called Costume Closet and was greeted warmly, was asked about my son's age, size etc and was told that they "could put something together"--so no packaged stuff! I was running late but the woman I spoke with stayed on until I got there. The costume she "put together" was fabulous--a real cotton/velvet blue jacket with a gold collar, a throat ruffle, and a hat with a white feather. It was perfect, of high quality (though used, as this is typically a rental shop), and charged me $25. I couldn't believe it and my son was elated.

This store has everything from masks to make up to frivolous costumes to smoke generators and…read moreeverything related to Halloween!

From the owner: Don't get caught dead in last year's Halloween costume. Visit any of our costume stores in Boston,…read moreMA and you'll find an assortment of themes.

I went to their Open House and was surprised just how much stock/inventory they could fit into…read moretheir shop/mfg. If you are looking for a cloak THIS IS THE SHOP to go to. Also, they sell the most interesting ribbons, in case you want to make something. There was a daughter and father buying a cap/cloak for their mother/wife for Christmas. Sweet

I had been wanting a Cloak for sometime now, so when my wife showed me her Halloween costume ideas…read moreand mine requires a cloak I went full steam ahead. Dina totally hooked me up! I called her and picked her brain for a couple minutes and talked measurements. I even gave her two item numbers I was looking at. So she she offers to go into her site and find me a few more options based on info I provided her. I ended up buying one that was even a little softer and a little warmer than the one I had looked at originally. Here is the best part. I told her I was going to a huge haunted house/hayride in three days and even though I did not expect her to drop everything, if she could that would be super! It arrives the freaking next day! Apparently, she drove it to UPS because they deliver to bordering states in one day. She typically just has USPS pick up at her house. Thanks again Dina! I LOVE IT!!!!

just wanted to thank you and say what a huge hit the slip and slide was this weekend. I've had…read moreseveral activities at children's parties before and nothing received the consistent use (by both kids and adults!) as this did. I had several people ask where it was from, so I'm sure it'll bring you additional renters :-) Additionally your staff that setup the slide were great, too. Thank you again, and we will be future repeat customers for sure.

Owner who says has been in business for 40 years needs to learn some phone and people skills . Have…read moreused them for 3 or more years now for bouncy houses with no problems until this year. Was told when this booked that the bouncy house would be picked up the next day which was a Sunday , perfect because I don't want that behemoth sitting on my lawn for longer than 24 hours ! So when I didn't hear from them on Sunday I called and they told me it would be first thing Monday....ok ...not really acceptable but I understand. Now they are 2.5 miles away so when I called at 9:00 am Monday and the owner said they are on the way I say great . I did a couple of errands and came home around 10:15 to find their equipment still on my lawn . I called back and talked to the same "rude " so called 40 year in business owner to ask why it wasn't picked up yet and he went off on a tangent about this being the busiest weekend and 200 other customers and no help , and then went on and asked me if I was one of "those guys " who sat around and watched my lawn all day ! WTF ? Who does this guy think he is ? So .....I had to do a face to face with this arrogant so called business owner . Sure enough....just what I thought....jumped up in my face and proceeded to tell me I'ma "Kenny" .....ya know a male "Karen"....not once but at least five times ! He is a lucky man.... I would not recommend doing business with this man unless you get a written contract for drop off and pick up times . Very unprofessional.

We came here to look for a costume for my son's 7th birthday. This was such a great discovery, and…read moreSavannah and Tracey were so nice and accommodating. We spent some time hanging out here and the selection was great very vast. The cost of the items weren't bad, even cheaper than Amazon actually. We will definitely be back :)

Excellent customer service! I had to go get my 7y old daughter a costume, last minute and she…read morecompletely freaked out when she saw the masks right when you enter. So she ran back to the car and the very sweet women who work there let me bring the costumes outside for her to look at, since we didn't have time to try another day. The witches costume we ended up with is gorgeous!

This place has so many Costumes and Wigs and all your party needs and Accessories A mustread more