This place has everything you could possibly think of for parties of any kind - and then some. They also have great prices. I've never seen it busy, although I haven't been there right before a holiday. We were able to find everything we went there for easily. It's Christmas season, and while we weren't there specifically for any Christmas purchases, everything Christmas was 50% off, and everything else was 20% off. So, we ended up getting several items we didn't have on our list. read more

This is not a store you can easily buzz in and out of. Everytime I've shopped here in the past year, there was only 1 or 2 people at the register and always a long line of customers waiting for balloons. They still offer a good variety of seasonal and regular party items at a pretty fair price, compared to comparable products I've seen online, but the long wait in line, to check out, make it a little inconvenient to shop here. I recently found some cute items here for a socially distanced Valentine (and Galentine's Day) celebration. Cute Superbowl themed items too. I also like that you can easily find party supplies by theme or colors. read more

Party City - Be mine Valentine. - Party Supplies Near Me - Hoffman Est, Illinois

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Just like every other party city they have all your party needs !! It's allways busy on a holiday so I suggest ordering your balloons ahead of time specially during NYE or Valentine's Day .. read more

Party city is a great place to get all of your party needs such as cups, plates, and decorations. They also have lots of costumes for Halloween. Great party supply store. Tons of ideas for parties of all kinds. They do an excellent job of specializing in seasonal holiday stuff. In addition to that, they have greeting cards for the major holiday.Stuff is usually pretty cheap here. But for party stuff that you use once then throw away, that's exactly what you need! Guaranteed...you will find what you are looking for here. Halloween costumes are a bit pricey. I go online, but everything else is great. Balloon counter seems a bit slow and always busy,but I am happy with the service and goods that i get here.They have everything a party requires. From Decorations to candies to Greeting cards.. just everything. Their theme based decorations is also pretty variant. Only disappointment was that their Helium cylinders were not working due to some issues with their supplying plant. The staff at this party city is very nice and I recommend shopping here! read more

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We got all the Spider-Man decorations we needed for our 4-year-old's birthday party. Ordering balloons was simple enough with excellent delivery via DoorDash. The hard-working staff were knowledgable, friendly, and helpful! The store has a somewhat disorganized look to me, though I can't put my finger on why. That's the only thing keeping me from giving 5 stars. But I will most certainly go back for the next party. Thanks, all! read more

Candice's Shopping List: Darth Vader Mask Viking Helmet Strongman Muscle Suit Indian Chief Headdress Over-sized Elvis Glasses Visor with Faux Neon Hair Attached Batman Mask Over-sized Clown Tie Grass Skirt Helium Tank Clown Nose Trucker Mullet Red Sequined Top Hat Court Jester Hat Crowns of every sort and color Sombrero Mardi Gras Beads Balloon Weights Disguise Fake Nose & Mustache Glasses Cheerleader Pom Poms Hummus Aaand they had everything but the hummus. I have a job that involves a buncha event planning, but if you came over to my house you'd think I was a full-time gag prop collector. My first visit here was back in April when my job called for me to don a Thundercats costume and I was in need of a helium tank and some colored hair spray. The service was friendly but turns out the spray I got was a bum container so I basically wasted $6 on a product I didn't feel was worth the stress of having to stand in a winding long line (the line is ALWAYS long here- almost unbearably so) to attempt to take back. My next visit here was many, many months later when I needed a butt-load of funny props to starts a collection of items that would be neat for future photobooths at some of our monthly events. I ended up getting *most* of what I needed, but it was eye-opening seeing how much places like this charge for really sh*ttily-made junk. Turns out, I couldn't afford all the items on my list- even half was pushing it. Like, really pushing it. I'm kind of afraid to turn in my expense report after this one single trip to Party City, but I was able to make it all of 2012 and only hit up PC 4 times, so I guess if the stuff I got isn't total sh*t, it'll at least last me through the year and then I'm covered for the next batch of loosely-themed events where a Cheerleading Batman wearing Bubba Teeth are necessary. read more

Party City - Storefront - Party Supplies Near Me - Hoffman Est, Illinois

Thank you Yasenia for making our experience so easy and pleasant. With such a big order there's no way I could have been able to get it done. read more

Customer service is everything to me. I don't want to hear an employee and who I think is the manager, talking about when the employee can go on break and how the other employee is leaving soon and how that other employee is worried about leaving on time and the break should've been taken sooner but another employee took their break late... I really don't need to hear all this as a customer. All I want is to make a return, so I can leave. Keep it classy Party city... conversations like that should be held behind closed doors or at the very least not around customers you're trying to help... read more

Went here yesterday to pick up some wrapping paper for a baby shower & check out what they have in the way of bridal shower and bachelorette party stuff. They have a pretty good selection of supplies for just about every occasion and theme. I was disappointed that I didn't see the Justin Bieber themed birthday stuff I saw online! I want to get some of that for my friend's upcoming birthday. :P The bridal shower selection was eh. They just had 2 themes and stuff to match with those 2 themes, one of which was black & white. So I ended up not getting anything for that. Their bachelorette section was even smaller, about half the size. They had some funny stuff but I felt like everything just seemed cheap. I expressed my concern to friends who assured me everything is supposed to look cheap and it's okay! I'm a bachelorette party planning n00b i guess. I'll definitely come back when it gets a bit closer to the date. I wish they would expand these two sections! There is aisle after aisle of birthday stuff...just a tad bit more for weddings, bridal showers & bachelorette parties! I found some cute gender neutral baby shower baby for $3.99 plus I ended up getting a couple of cute items I'm going to use at the bridal shower for prizes that were on clearance! They have a decent amount and variety of clearance items and I'm a very 'thrifty' person so I enjoyed looking all of that over. My total was just under $10 for everything...Hooray! The girl who checked me out was nice & cordial. Definitely come here for a themed birthday party because they have boatloads of options! read more

Unpleasant experience. Not good customer service. In the wake of the Corona virus, you would think they would at least try. I have had horrible experiences even before. How do start: The website is not user friendly Hold times on the phone with customer service is way to long Individuals in the store are no help nor do they provide effective guidance I say, during these times businesses really have do better, if you want people to patronize your business. read more

The people who work at this party city are so unprofessional and rude. Not once but twice I was looking at an item near the cash register and the cashier lady who is also the manager told me to stop playing with the item I was looking at. Not once but twice!! I was just looking at it and HELLO LADY IM NOT A GOSH DARN CHILD!! The lady was harassing me in front of other customers for touching a $2.00 INK PEN!! I will be calling the store and corporate for repeated harassment of a customer. This lady is the manager lady and has a mask that has a bible verse on it. I did not catch her name tag. Oh and this place is so overpriced too, $5 for a cheap plastic tray!! I mean c'mon and 1.00 for 1 streamer when I can get 2 for a dollar at Dollar Tree. Oh and the balloons, forget them because there is 75 balloons in a pack here for 6 dollars!! And for 75 balloons you can get that many in a pack at the Dollar Tree for a dollar too!! Don't waste your time and money here folks. read more

Perfect curbside service during the Covid 19 pandemic. I ordered graduation balloon bouquets and a banner online 10 days prior to my desired pickup date. Upon my arrival, my order was complete and nicely wrapped. Even though the graduation ceremony has been postponed during these times, they made one graduate very happy. read more

Horrible customer service, and also failed completely to provide the fully advertised service. I bought a set of balloons with a "free helium" tag on the package. When I asked to get my balloons inflated, someone rude, entitled, and also really bad manners individual told me: "we are out of helium" while they were inflating balloons right in front me. I wish the would have provided with clear expectations for customers. If you want to be treated like crap, go to party city in Hofmann States and ask for Tanya. read more

Terrible service I asked for help and guy was walking away from me I'll never come back to this place Don't waste your time either BTW I gave them 1 star because I couldn't post the review read more

This place is such a joke, no one seems to care about the store or their jobs. My fiancé and I have been looking around for wedding invitations. A friend of ours had her invitations made at a party city & recommended we check it out. This location is close to our house, so we came here. We went straight to the invitation section & after helping ourselves to the albums of invitations they have, someone finally asked us if we needed help. The woman behind the balloon counter said no one was there for that department that day but I could email her & get the ball rolling on what we would like done, the associate behind the counter also informed us that the printer machine might not be working, she didn't know. So I emailed Sheriece, and I got nothing in response. Absolutely nothing. I called the next day & no one was working in the invitation department again. I asked if the invitation printer was working & the kid that answered the phone didn't know. Something that was super annoying, is the fact that we went to the party city in Arlington Heights & was informed that they don't even print out any of the invitations that have in the albums. They order them from a different company.. So it really never mattered whether the printer was working or not. Terrible customer service. Won't be returning read more

Overpriced and rude staff...PASS!!!! I came to this Party City location looking for a few last minute items for a friends Bridal Shower. There were two employees flirting and stocking shelves and neither one asked me if I needed any assistance when clearly I was looking like a deer in headlights! Seriously!?!? I spent 20 minutes walking around the store to finally find the worlds smallest wedding shower section...and over priced at that. I was also looking for plates..seriously, I couldn't find plates for under $4! I just wanted some damn plates to eat some cake off of!!! They do have a huge variety I must say, but the staff totally turned me off from this location..blah read more

Waking in to this location I was greeted by a manager yelling at one of his associates. From what I gather, her headset wasn't working and he decided to blame her and she obviously visibly upset and he still kept yelling at her. I work in retail myself and to see such an exchange out on the floor was appalling. I didn't even walk around I just turned around and left after that and I just came from a simple gift bag but TJ Maxx felt more comfortable with me. I didn't catch the young girls name but I did see that the rude gentlemans name was Robert. I definitely will not be returning anytime soon!!! read more

I stop there to get a balloon for my friend's birthday. There was only one employee who looks very young chatting with the lady who looks like a customer. He was making a lot of balloon so I wait until he finishes it. I was waiting for nearly 15min in the line but he was still making balloon and I asked him I need 1 balloon but he told me to wait for extra 15min. Guess who will wait 30 min to get 1 balloon? read more

I walked in trying to get a dozen balloons filled and I was told there was a 45 min wait because they had a huge order. Confused as to why they couldn't pause the order and just fill a couple balloons. Then I asked if I purchased balloons there how long it would take and they told me the same. 45 mom wait to fill balloons. Completely insane that they wouldn't stop for a couple. Never going back to this location. Clearly you have to buy hundreds of balloons in order for them to appreciate the business. Update: Apparently the person who ordered the balloons was so bothered by my review that he has decided to harass me into taking my review down for the last two days. Insulting me and calling me unnecessary obscene names. read more

The manager was super rude and racially profiled my family, following us around the store. We spent a lot of money there for my daughter's birthday but I regret shopping there and won't go back. Most of their shopping carts don't have seatbelts and the employee just stalked us while we struggled to find a cart with a seatbelt for my baby. read more

Good prices and decent selection. I struggle to find decent greeting cards anywhere, even Target's offering is dismal these days, but this Party City always manages to have a card that gets the job done. Top that off with an awesome price -- the cards all have retail prices of 2.99+, but they only cost .49 or .99! Can't complain about that. There's a ton of other nicknacks like candy, party favors, balloons, and costume gear. Checkout is always painfully slow close to holidays as they are very short-staffed, so come armed with a little patience. I've witnessed people chew the clerks out every time I go here. It's not their fault. Breathe, people! read more

you can tell the people employed here hate their jobs. One of the associates Alberto blatantly told me as he was blowing up a balloon "i hate my job" so unprofessional! Managers need to be more weary of who they let work for them! read more

Let me start by saying Party City's online ordering system is majorly faffed up. I placed a large order like 3 days ago, for pickup on Saturday (today). First, the order confirmation came back for pickup at two different stores about 5 miles apart. I called the Hoffman Estates store and told the young man this wasn't happening, I would pick up my entire order at a single venue, would he please make it happen. He laughed and said "fine," so I figured no problem. I get out to the Hoffman Estates store and encounter two young people, a man and a woman, who said, "There's no order for you." I showed them the confirmation paperwork, they looked confused and said, "There's nothing in our system." At that point I suspect they just wanted me to go away; that was their entire attitude. I insisted the order should be there. Meanwhile I called the Arlington Heights store, who said, "Oh yes, your order was placed through here." Drove most unhappily to the Arlington Heights store at which -- you guessed it -- my order didn't exist. Waited 45 minutes for the order to be created from scratch. Maribel at Arlington Heights was very nice but confessed the online order system is basically not worth bothering with -- sometimes it works, sometimes it doesn't. Sorry. Not good enough despite Maribel and team filling my order with the best speed they could manage. Party City has permanently lost my business. I will also tell anyone else not to do business with them. read more

Went to Hoffman Estates party city when checking out individual behind the counter was not wearing mask properly requested them to do so she said she didn't have to because she was the manager nice job party city I will travel farther in the future read more

Back in the day, it seemed that this store was "the" place to go for all my greeting card needs. I used to find really nice, "hip" or funny cards -and remember? Everything used to be $.49! Well, I'm a little "meh" on this store now. Not "meh" enough for 2 stars -but maybe like a 2.5. For whatever reason, it seemed like the quality of cards has gone downhill -a lot. Also, there is a mix of prices. They had a small collection of cool cards -but for $3 or $4 dollars! Sheeeeeeet -I know I'm cheap, but let's face it: most people throw your card away at some point so unless it's a like an awesome card you know they will keep, why spend a lot? They also had a mix of $.49, $.99 and $1.99 cards. Admittedly, if you are looking for some simple "meh" kinda cards, you can't beat the prices. However, I was a little disappointed since the cards I got were kinda bland. I used to love spending an hour there, finding the perfect, personalized card that captured some inside joke for the person I was buying it for. I really struggled this last trip and just ended up buying some generic cards since my cheapness got the best of me. Ah well. I will be on the search for the next good card place and yelp it as soon as I find it. read more

I have been here twice recently. There is one poor girl at the front trying to service the customers and work the cash register. All the while, there are at least three other young male employees hiding out / pretending they are busy. When you finally find and ask one of the male employees a question, they answer one very short and go back to their personal conversations acting like they are being bothered. There were at least 6 customers waiting to pay. Therefore I went to look for one of the male employees and asked him to help up front. He agreed to reluctantly and purposely took his time. read more

I called to ask a question and apparently Michelle was to busy for me. Won't be coming in to this Party City.

Party city please tell me why I was just at the Hoffman Estates location and although you have costumes they employees can't get to them? I was legit just told by Semin that the boxes are too high for them to get the actual costumes and he then told me that it's still too far away from Halloween.. get it together party city because you suck read more

I have been shopping at party city for as long as I can remember! I come here for every party and get together that I have. And honestly I have NEVER been treated so poorly at a party city! The first horrible experience I had here was when I went with my mom and mother in law to look at wedding invitations. We looked through the books for almost an hour, while every employee working walked past us and not one of them asked us if we needed any help. Than after sitting there for another 20 min, I finally asked if someone could answer a question for me, the young girl at the counter said she would call the manager over for me to answer all my questions. 5 minutes later the same girl walked up to me and told me that the manager said I had to come back when the invitation specialist was working! I explained to her that I just had ONE simple question that I needed answered. And she said she was sorry but she was just telling me what the manager said! (The managers name was Tanya btw, I did have to ask!!) When I went to a different party city they explained to me that any and all managers at party city should of been able to answer any questions I had and apologized for the service I got! The next time I went into the store for some birthday items and the same manager (Tanya) walked pasted me 3-4 times and did not once ask if I needed help! Every other party city I go into EVERY employee that walks past asks if I need help finding anything! When Tanya finally walked pasted me the last time I asked her if she could help me get a piñata down and she gave me attitude, handed me the piñata and walked away, like I was bothering her! I have never been soo disappointed in the customer service at a party city! Let's just say I could walk to this party city from my house but I would rather drive farther to get better service!!! Very unprofessional! read more

I walked in to put in a balloon order. When I walked to the balloon counter, the only employee in sight said to me "we're out of helium. Sorry." She did not even stop to talk to me, but rather said that as she was walking by. When I asked when she thought they would be getting more, she shrugged and said "i don't know. It's hard to tell." It's one thing for a major party store to be out of helium (which is crazy to me) but then to not even apologize AND not know when you are getting more? I hope that the next time she goes out to dinner at a steakhouse and tries to order a steak, they tell her they are out of steak and don't know when they will get more, and then simply shrug. read more

Went in to get a few last minute things for Halloween and the place was okay. Didn't have a ton of selection but that's to expect. The employees were all definitely working they could have used a couple more to help clean the place up. read more

One of the worst shopping experiences I've had in a while! Would not recommend this place to anyone. The staff was rude and they really didn't know what they were doing. It took 15 minutes for a cashier to figure out that an order that had been placed earlier over the phone had already been paid for. She was puzzled as to why se couldn't charge me and when I asked to get a ballon re-inflated they wanted to charge $1.99 - but couldn't figure out how to do so. At that point, instead of just saying "hey, this guy just spent $30 for 20 balloons, we could give him this air for free" they kept wasting my time trying to figure out how to charge the $1.99. read more

Jenn has such a nasty attitude, we asked her for help and she gave us an attitude and when she checked us out we put the items on the wrong side of the register so she rolled her eyes and with an attitude said "other side" . Keep in mind that it was only 2 items. read more

I love coming to this Party City even though I'm 5 minutes away from the Lake Zurich store. They put out seasonal merchandise early. During Christmas, they double the shelf space by putting sliding shelves in front of existing shelves. How cool is that? read more

I will not shop here again. The staff is rude and slow. The manager was snippy &sarcastic. Please find a different site for party goods.