I came to buy some themed party gear for my daughter's 21st birthday. They do have a nice selection of items for various milestone birthday's, small, but nice. The store is laid out pretty well, however, the pricing on a couple of the items we purchased were incorrect as we checked out, so I had to go back down the aisle to get screen shots of the items/price in order to get refunded the difference. It was inconvenient because we were short on time. The cashier was also less than enthusiastic; she never welcomed us, didn't thank us, didn't smile, and spoke like it was painful for her to have to deal with us.   Overall folks, this is a great place to get what you need at a reasonable price, however, just make sure the marked price matches the price at checkout. One of our items was $4.00 higher once we were at checkout. Being overcharged can really add up here, especially if you have several items marked incorrectly.   The cashier aside, I'd definitely shop here again. read more

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Extremely efficient opening staff! Every time I have had a pickup order, or need to do a walk in balloon service they help me immediately

I can see why so many stores are closing down, and people continue to shop online. I came in to get balloons, 4-5 women just standing around. One made a comment about not wanting to take anymore balloon orders, and then they all started laughing. Customer service is lacking, and then they wonder why they'll be jobless. It's rare to find an employee with class. Majority are lazy and ungrateful. Online shopping is the future, and I'm all for it. We all have the last laugh, as this place will be out of business soon. After that experience, I don't feel bad for them. Places that lack customer service, deserve to be shut down. These places don't deserve money, people work hard for. read more

I found exactly what I was looking for at Party City, online, and this location had 5 "in-stock", so I bought it. Curbside service wasn't answering, so I had to go in. There it was, a long line, because Halloween was in 3 days. But there was a sign that said, skip the line if you have a prepaid order. I had to ask 2 people where is that line, lol. I'm here to tell you Party City is *NOT RELIABLE* I drove 15 miles to this location, expecting to pick up my item. When I arrived, I was instructed to go to the back of the store, then I waited behind 10 other people for 15 minutes. I noticed each person was leaving without their prepaid item. The store associated kept saying, to each person ... we don't have your items reserved, then she would walk around the store, circled back to say ... there are no more. People were furious! I was furious! When it was my turn, the associate told me the orders were coming in like crazy, they cant keep up with them, she showed me 75 pending on her scanner. She apologized profusely. This is so irresponsible of Party City. Greedy. Ridiculous. Bad service! Hey Party City, remove the option to buy online and quit wasting everyone's time!!! Then again, how much of this actually gets refunded - right? read more

Employees here are super busy but still polite and helpful. I mean, constant onslaught of suburban moms doing their thing. I ordered balloons through online pickup, and they look even better in person. read more

Went there this past Tuesday night 1 hour before they closed and the girl behind the counter did not want to blow some balloons saying they don't do that an hour before closing ! She was rude and looked like everyone around her annoyed her. She was also rude to a girl that wanted the same service ! What happened to customer service !? Nasty little girl she was and for that reason I won't be back ! Needing these balloons for my best friend's kid who got the news he was free from cancer! What a shame !!! read more

I came in on the fly this afternoon to purchase birthday balloons including the numbered mylar metallic balloons... The two gentlemen that were already busy filling other balloon bouquet orders helped me promptly we're very courteous, and told me my order would be ready in about 15 minutes. I was getting nervous because I was cutting it pretty close with my kids getting out of school and that crazy mad rush-hour carpool line that most parents are well aware of...So I was sweating bullets praying these guys could help me and that there would be zero problems. Not only did they get my three bouquets ready in under 12 minutes but they arranged them for me so they looked really nice and all ready to go so I don't have to do anything once I get to them back to the house... Super impressed by these individuals they appeared to be younger, so sometimes adults (okay me) can get a little judging when they see who's Working behind the counter if you know what I mean... LOL! Moral of the story Party City saved the day (for me)! Thanks guys!! read more

Horrible customer service. Over 10 employees here and no one can seem to help me out or even point me in the right direction to pick up an order. I understand holidays are busy but being rude to customers is not ok no matter what day it is. (David especially was the worst) read more

Been using Frisco, Texas Party City for many years, ordering online and over the phone. We have a party this weekend Feb 11, an annual party, so I try to order online as I've always done... nope, not an option. So I called to place an order, nope... they don't do that either. I was told by the gentleman who answered that the new owner doesnt allow online or phone orders. WTH!?! So now I'm stuck. Needing balloons in three/four days and don't have the avail to drive up to the store, place the order and then travel back on Saturday. Not sure who the new owner is, and im sure its a franchise but Party City Corperate should have an issue with this... but it sounds like this new owner will be selling, or closing shop, due to stupid decisions. They definitely lost me as a customer!!! read more

This place must pay terrible. The poor people who work there are hit trained properly. The lines are too long on weekends . They need help. Some poor Dad was trying to get Birthday balloons with his daughter, the guys told him. 2 hour wait. We tried to order ballions fir Superbowl the guy behind the counter said they were not going to have enough helium that week. So we went to the Dollar Store. Bye bye Party City. Get a clue Very dissatisfied customer read more

I just want to give a shout out to the kind gentleman named Carlos...who brought my husbands birthday balloons out to my car today, for curbside delivery .... not just once, but twice , when my first bunch flew out of my truck....there are still kind caring people in the world! Thank you Carlos!! read more

Would not return my purchase to the original form of payment despite their website saying that it what they do. I had the receipt with me too. read more

Party City - Party Supplies Near Me - Frisco, Texas

We are in a pandemic! Grace is OWED during this time..there was a bit of a mix up on my balloon order but the manager saved the day (At least I think he was a manager lol I wish I could remember his name). He was so kind and his demeanor was so calming. Due to the mix up, he added some perks on the house. Super grateful for this location and I look forward to working with them in the future! read more

Party City - Balloons - Party Supplies Near Me - Frisco, Texas

I saw all of the negative reviews but opted to choose this location regardless. They were close to my house and had the exact item I was looking for. I placed my order that Sunday morning, received the alert that it would be available by noon. I was able to make it to the store 4:00. Balloon bouquet was filled up completely full and looked beautiful. The gentleman helping was extremely well-versed in customer service. Completely painless and enjoyable experience in the product was awesome. I recommend and would go back to this location. read more

Party City - Party Supplies Near Me - Frisco, Texas

Jeremy was awesome, super helpful and thoughtful. He makes the customers waiting in store a priority while diligently filling online orders. read more

After checking their hours online I decided to drive over there to get some things for a party. Once I got there I found a sign on the door saying they close every night at 6 o'clock. I have an idea party city why don't you change your hours online so I don't waste my time driving over there. By the way you lost over 10 customers that night in the five minutes I was in The parking lot.. The others went a few doors down to the Halloween store. Don't know how you expect to stay in business when you're losing all your customers to the Halloween store. read more

Buyer beware! The advertised pricing is different than what rings up at the register. Make sure you pay attention as they ring you up or else you'll be overcharged for everything! Bad management. read more

I visited Party City to get some supplies for a drive-by birthday. They had everything I wanted - signs and balloons - and at very reasonable prices. They will make balloon bouquets for you. I recommend you try to avoid pickups on Saturday morning (when there is a crowd) and get your balloons a day ahead; they will stay inflated for up to a week. read more

Absolutely horrible location, how do you sell someone a costume then not have it when they show up after getting a confirmation email to come pick up. You ruined my sons birthday and his costume for his Disney trip. You also wasted 30 minutes of my time read more

The manager Will has customer service on lock at this location! His demeanor is patient and customer satisfaction is his goal! Thank you Will for an exceptional experience in your store today!!! read more

Worst customer service.no ordering management Worst experience.not enough help long line confusion. read more

This location is a JOKE!!! Gave it 2 chances and I won't be back. Both times a bad experience.

I really hate giving people one star but I'm severely disappointed in this place and their managers. After a couple of months YES MONTHS of return call, when BOTH of my orders went horribly wrong, I thinks it fair. I had placed two SEPARATE orders on two SEPARATE days for two SEPARATE pick ups days/times spending over a $150. I sent our Nona to pick up the first order for the first day, as I was home finishing some surprise stuff for my child to wake up to. Unknown to her, and since she had handed them only one of the receipts and clearly said I'm here to pick up one order that should have been ready about an hour ago (and yes I know she told them this because I didn't want someone to think they had missed something or forgot an order) she ended up with BOTH orders which were BOTH wrong. What was extremely funny to me is that the second order wasn't even supposed to be started until after they opened the next morning. I did this to first make sure they lasted but secondly to make sure they weren't mixed in the balloon bags I purchased to make it easy and quiet to set up. This time has also been suggested by the person taking my order so the employees wouldnt blown them up until they came in and ensuring they would be full and nice for the surprise. My frustration really stemmed from me waiting my turn at this place, making sure I came at non peak hours so they weren't rushed, the time I took to go it step by step, spending extra money on ballon bags and spending the time to insure my instructions and requests were clear to prevent frustration and mistakes on their part and keep this from happening. So by the time our Nona returned home, we sorted out this mess and figured out what was going on we couldn't reach anybody to correct it. To add insult to injury the foil number balloon was nearly completely deflated as were multiple other baloons which seems odd considering I paid for the extra float. It was almost like someone went "oh shoot it's almost pick up time, it's late and I want to leave on time, just grab ones from off the floor and stick them in there it'll be fine". To top it off NONE of the balloon skirts that I had purchased for the ordered were actually on the Baloons nor were they even with the baloons. I'm sure the managers that got my calls probably didn't think it was a big deal because it's just baloons but (1) money was stolen from me for services and products not received that I PAID FOR (2) when you're paying that much what the heck!! (3) this was a tradition that I've done with my children as they've grown up every year. They wake up open their eyes and their rooms are full of balloons on birthdays or special occasion. It was an extremely extremely important year because we had just moved to Texas. Her oldest sibling and best friend had gone off to college and their dad wasn't here because he was in Afghanistan for the birthday. (4) It's your job. You are being paid to be there. It just was really personally important and I worked so hard to make sure that I went in and placed the orders separately on separate days for separate pick up some days and gave very very VERY detailed instructions to avoid these kinds of issues. Look mistakes happen but multiple mistakes on multiple orders shows a lack of interest in the job you are being paid for and then no consideration to just call back and say "hey we are sorry" just really shows a lack of customer service. So anyone with a good recommendation for a good balloon place would be greatly appreciated! read more

Party City - Party Supplies Near Me - Frisco, Texas

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This may be the worst business establishment in the free world. Their understanding of curbside delivery is an absolute joke. My wife went by earlier in the week, followed their posted directions, but couldn't get through to anyone. When an employee finally came out, he was extremely rude to her and others after she had to go bang on the doors just to get someone's attention. When I just went by to pick up some balloons, I pulled in a spot and called the number on the receipt, which is also posted above their door. I called nine times, each time the phone rang 15-20 times before disconnecting. I ended up going in, walking to the counter, and telling the employees their curbside pickup sucks. They just stared at me. I then told them how I'd been trying to call for the last 10-15 mins. "Yeah, the phone line is messed up", said one of the apathetic employees. Yeah, same excuse they always seem to give. You'd think that if they're expecting pickups, and they know the phones are messed up, they might look outside every so often and come out if they see people parked in the designated pickup spots. Nope. They couldn't care less. There's not many businesses I would actually be happy if they went under, but this is one. Party City sucks. Their customer service was bad during good times, and it's so much worse now. Good riddance. read more

Avoid this location if possible. You wait just as long for order pickup then they gave me the wrong product and I had to wait in line again to do a price adjustment to get my money back. The workers will just look at you or walk around like they don't want to work and only one or two people checking out when the line is to the door and three other guys looking at each other talking. read more

This is by far the worst location I have ever been to. They never seem to want to assist customers and they have a do not care attitude. Customer service at this location is horrible. I would avoid this location especially if you are wanting them to blow up your balloons or if you expect to order online and pick up in store. They'll tell you that they are backed up on orders or out of helium for the balloons. They'll tell you that they were out of the item you are wanting to pick up when you arrive for pick up. read more

They never delivered the balloons I ordered and when I asked angel about it is he said that it is not our fault, we use a third party delivery service. But they are on their way. They never arrived. read more

I can't rate this place fairly because we never got to shop there. My complaint relates to the fact that the website shows an opening time of 8 am but this store really opens at 10. We arrived at 8:10 on a Friday morning to find the doors locked. A store employee saw us standing outside and was courteous enough to open the door to let us know we couldn't come inside. Ended up purchasing balloons at the grocery store since Party City wasn't an option. I've shopped at this store before and wouldn't have any complaints if their website wasn't misleading (or not properly maintained). read more

It is October 30th at 11:57pm - literally 3 minutes to close! Yes, I'm a mom fail and well my entire life is - anywho the review isn't about me, but they actually allowed me to go in and get a Dino costume for my son. (since he damaged his inflatable one earlier) THANK YOU A MILLION THANK YOUS TO THE STAFF THAT WAS THERE I DIDNT ASK FOR NAMES I WAS TO EMBARRASSED TO BE THE ASSHOLE THAT COMES IN AT MIDNIGHT! THANK YOU THANK YOU THANK YOU! PS: I understand it's Halloween, but clearly people coming in to this location were messy jerks! The number of items and bags on the floor were absurd the garbage and mess all over was appalling! Yes they are employees, but it's not their responsibility to clean after your stupidity! Anywho, again sorry to be that person guys I know you hate me I hate me too! But thank you nonetheless for not rejecting me! You guys saved my sons school costume and saved me from being the mom fail! read more

Party City - Jurassic World TREX Costume - Party Supplies Near Me - Frisco, Texas

I would recommend avoiding this business if possible. Saying this business is poorly run is an understatement. There are consistently long lines with employees standing around stocking shelves instead of helping customers and extremely poor customer service. With so many other choices for party supplies, please look elsewhere. read more

I had placed an order for a dozen plain black balloons along with a big 5 balloon and a big 0 balloon on the 14th since I needed them for my moms 50th birthday party on the 18th. All together it was $50 which I thought was crazy high for 14 balloons in total. Anyways, I had picked up my balloons at 4:30 and put them in my car. When I arrived at the venue, and pulled the number balloons out of my car, they flew away... it wasn't because I had accidentally let the balloons go. It was because who ever prepared my balloon order didn't tie the number balloons on to the ribbon tight enough. I spent $20 on the number balloons, so I wasn't expecting them to fly off before my mom even got to see them. All I know is, I spent my hard earned money on those balloons to make my moms day more special, and she didn't even get to see them. I will not be returning to this location. read more

Party City - The balloons right after I took them out of my car. - Party Supplies Near Me - Frisco, Texas

I went in to get sprinkles and picked out a balloon to get my daughter and the guy says that he can't blow it up because it'll take him 30 minutes (there's like 3 people in the store). So I set up a time to come pick it up and when I come to pick it up it's not ready, they can't find it, and the guy in the first place didn't even write down my name, my number or my email so that they would know who to look for. On top of that, just to ask where my single balloon was I had to wait in line for 15 minutes and in those 15 minutes the cashiers bounce back-and-forth between multiple registers for no reason. There was probably 12 people in line, like why would you have to switch around registers three times within five minutes? And also why does it take 30 minutes to blow up a single balloon? This location should set up a separate area for order pick ups rather than mixing in people who are trying to just normally check out and people who have already checked out/ordered online and are ready to pick up their items. read more

Today 06/07/19 worst party city I have ever encountered! been in line for over 30 minutes with one cashier in place this company needs a major restructure to focus on customer service! Quite frankly the pricing is not even that good I rather go to Walmart.. highly recommend consumers to shop somewhere else.. ! read more

Terribly unorganized, lack of attention to detail. Was scheduled to pick up order of Non-inflated balloons total of 7 small items at noon and waited 2 hours to still not receive every item I purchased. The store associates had no idea how to process a refund for the item left out. Nor was I given other options to replace the item with something equal. Party city in Frisco, I will not do business with you again. Please improve your service for others read more

Stood in line for over 30 minutes with only 2 employees working and one was only blowing up balloons. I feel the need to open a party supply store that has even decent customer service! read more

Today is the last time I will stop at this location. I should have learned from the past. The staff from manager down is incompetent rude and have no interest of selling anything. I will not be surprised if they close out in the next 12 months. Their best seller items, balloons is always problematic, from placing an order, executing and or delivering it. Do not waste your time Kroger has the same selection at better prices and friendlier staff. read more

Had a problem with balloons getting sucked out of the vehicle. Walked back in and Gregg saved the day by refilling balloons for us. Super helpful! read more

Be aware... They won't honor their own coupons! Party City is having a Halloween sale 'this weekend' that ends on Sunday. Today is Friday - the START of the sale weekend. Spent a long time in line waiting to pay for a Halloween costume. When it was my turn to be checked out, I showed the coupon to the cashier and was immediately told that "my manager told me that we don't take that anymore". I quickly responded that the coupon is good until Sunday. I could have asked to speak with the manager, but with two hungry boys, I decided that they just lost a customer as I won't be back. Going back to Spirit Halloween, where we usually get our costumes. read more

What a joke!!! Called 3 days ahead of time to place a balloon order over the phone because evidently this company doesn't have the technology for online or app orders, spent 30 minutes on hold to order 7 balloons. When I went to pick up my order on a weeknight they still had not started and already had some of the wrong balloons. I ended up picking a pre-made balloon bouquet because I didn't have time or patience to deal with the hassle of correcting the order. Thank goodness I didn't pre-pay for my order! The clerk made no apologies. None of the employees smiled or even responded to you when you spoke to them...great bunch to work at a PARTY STORE! Will NOT be going back there ever!!! read more

If i could say none i would. my sister and i went into this place trying to get 14 balloons tonight, as I go up and talk to a girl she is taking snapchat pictures of half of her face and texting, Then she proceeds to take 45 minutes to blow up 14 Balloons. Keeps going on her phone and off,and only put enough helium in 6 Balloons. read more