This place has been around for a while but I don't usually go there because there was a Diddams close by but since it closed, Party City is my go to place. The place is very clean and has a large selection of the latest kid themes, the whole left side of the store is dedicated to the children section. However, there are so many children themes that the selection for each theme is limited. They also have the standard bridal, graduate, Halloween and other common party themes. The prices seem excessive. I bought a rainbow, unicorn themed plastic tablecloth that fell apart when I was opening the package, for $7.99. They have a large selection of balloons as well. There is no one on the floor if you need help finding something. You have to go to the check out to ask for help and once I did, the service was great. Most of the employees are at the balloon station, not sure why because there was no line of people waiting for balloons. They have very limited costumes as well so if I need to go here and buy a few things and then get the rest online, it's more productive for me to just get everything online. read more

Crap shop of frilly Nik knacks. Buy like most found something entertaining I took a pic of and purchased three of read more

Party City - Party Supplies Near Me - Cupertino, California

First time to visit Party City. I ordered some items (ballon) online for party. The whole online order process was so smooth and convenience , where you could even notify the store to have it ready prior when I was on the way . However , they may need to double check the customer order items before they give it to them , because the staff forgot to give me one item while pickup . read more

Party City - Party Supplies Near Me - Cupertino, California

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Horrible service and quality was just horrible. All the selection was messy. Not at all value for money. Employees were not at all interested in working. Do not go here. You will waste your money. read more

Party City - This is my deflated balloons after going back to get a new one for the second time. - Party Supplies Near Me - Cupertino, California

I called ahead bc this was my first time needing some balloons for a birthday. The staff member on the phone was helpful and said coming in was the only way to get my order today without ordering online. He said sometimes the things online are not available in store. Took sometime to get to this location but when i arrived i was greeted right away and instructed to pick out which balloons i wanted along the shelves then u can bring them to the counter to pay and they will blow it up for u. I picked a couple and like the wide selection they have. They let me know when it came time to pay the balloons will most likely last 6-8hrs and suggested to add something inside the balloon to make it last 24hrs but it was not guaranteed. It was .30 more a balloon? Not sure but i decided to get it so my balloons will last longer. I like the way they arranged my balloons. Next day my balloons are still afloat which is nice! Def wanna go back for another birthday or event. read more

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This party city saved the day! I ordered some party supplies for my baby's birthday and while the store wasn't able to fulfill all of it, they were super helpful letting me know which other party city stores had what I needed. Their prices were cheaper than Amazon too. I bought a balloon from them and was gonna get it refilled for the day I needed it. WELL I was closer to a different store (not gonna say which location) so I went there and was told I needed to wait an hour to get my balloon filled?? That seemed like a lot of time to me... I waited because I had already given them my balloon, but it turns out it didn't matter anyway because the staff popped my balloon trying to inflate it, and then they couldn't replace it cuz they didn't have it. So, I ended up back at this Party City where they replaced the balloon and inflated it with no wait. I should have gone back here in the first place lol read more

Party City - Bluey balloon from Cupertino Party City - Party Supplies Near Me - Cupertino, California

The young associates at this location were very nice and helpful. I bought foil balloons from Amazon for a party and they inflated them for me and were so helpful thanks so much! read more

Party City - Party Supplies Near Me - Cupertino, California

Came here for b-day stuffs: Mylar balloons and few items for table/wall decoration. Store not so busy in evening and staff was very helpful. Would come back for supplies again. 3 weeks later and balloons are still in pretty good shape. Photo is of current condition. When new, they were all filled out nicely. read more

Party City - 3 week old mylar balloons- still in good shape. - Party Supplies Near Me - Cupertino, California

Their selection of mylar balloons is amazing and vast. I had originally gone to a party store closer to home and could not find mylar balloons for 1st Communion and another celebration. I then use the Yelp app and was reminded of this place! Thank goodness! This place will now be my "go-to" joint for them! The staff there is friendly, professional, and very good at what they do! read more

The service is excellent. I purchased balloons for the tenth anniversary of our wedding and I was impressed because the staff were able to complete the same-afternoon order with aplomb and respect! The value of Party City is outstanding! read more

Sigh.. i go here because they have lots of things and easy to get (whenever I don't have enough time to order via amazon) - service: SO SLOW and not enough employees - if you ever need balloons, expect to wait about 30+ mins. - cleanness: 10/10 - price: usually overpriced but eh no choice so i can deal with it but don't expect to get a good deal. So overall, ill only go if i REALLY didn't prepare things enough but will try to avoid as much as i can. read more

The Sales Associate Carlos was so helpful and thorough in helping to ensure I got the balloon set I was looking for. Prior, to helping me I could tell it was just him on the floor but even so he made sure every customers needs were met. I later saw another sales associate while Carlos was looking in the back for my item and this sales associate too did so well checking in on the customers as myself as they were coming in :). read more

Very poor customer service, they had only one person working at the store when I stopped by, who was super unhelpful. Not willing to listen and help at all. Worst customer experience ever!!! Party city can do better job hiring more people to help at this store. Never coming back here!! Not worth a star read more

The customer service is utterly awful! One thing I noticed right away way when entering the establishment was one of the employees (male-wears glasses) on register 1 or the lead register was very pleasant to certain customers (you know with a welcome greeting and and just oozing with love of job, but his demeanor changed drastically when "other" patrons need assistance or ready to check out! The person in question basically passed on customers he did not want to help to the other register #3 employee! WOW....such disrespect and disregard of customers that, I am baffled on how this person has a job at a business that promotes positivity and good feelings? His attitude was simply horrendous and bias to say the least! I will not patronize Party City again! read more

The worst business with the worst service. I'm not sure if there's a management issue, a training issue, or simply employees who are lazy and don't care. Either way, if you depend on them for anything, plan to be disappointed. Come early, plan to spend a lot of time trying to get what you want there. Don't book ahead, because you will not find your order ready on time. 2 people ahead of us ordered in advance for a 10am pickup and neither order was made. All employees were walking around confused and aimlessly unsure of what to do next. read more

A huge store, but it still seems like they have nothing. If that makes sense, then avoid, but if you want to see for yourself, then come on by. Location is rather large, and they have a ton of products for a party, but it seemed like the story hasn't been cleaned in a year. Product all over the place and one of the dirtiest restrooms I've ever been to. Still, if you're looking for party supplies then give it a shot if you're desperate enough. read more

Horrible customer service, understaffed. Curbside pickup is a joke, you have to go inside to pickup the stuff. Balloon orders take 20 mins at the counter. But the worse thing is they don't tell you it takes such a long time before the order. To cancel the order one has to go back in the line. Spare this shop and order online. read more

We used to come here for birthday party decorations. The problem is that they constantly run out of helium for the Birthday balloons. I had to go to Safeway and pay them to inflate the balloons for me. The party favors also break very easily. For Halloween, they ran out of costumes too fast. It's hard to find anything here these days. read more

I had a doozy of an experience here. We had an order for curbside pickup. When I arrived I called and they said they'd be right out. 5 minutes later they weren't so I went into the store. I was expecting them to all be busy, but they were all standing around discussing balloon inventory. When I asked for my order, there was no apology that they hadn't brought it out. I needed to exclude one of the items, and that's when it got really bad. The employee who "helped" me clearly wasn't happy to cancel this order. She wasn't able to do it on their mobile device and got increasingly frustrated. I finally asked if she could return it instead of canceling. She asked if I had the original card used for purchase, which I didn't, and she sighed and said she'd have to ask a manager (who stood beside me the whole time and didn't help). The manager approved it "just this once" as if I was inconveniencing her as well. I will not purchase anything from Party City again if I can avoid it, and would definitely avoid this location if you must use them. read more

They revamped this location and I love the new changes. Balloons are organized into sections by occasion and you can freely browse & grab the balloons you want. No more annoying waiting in line, asking for the number on the balloon you want, only to find out it's out of stock. It's a lot more streamlined now. Grab your balloons, pay at checkout, and have it blown up at the balloon counter. This location is also a lot more organized than other locations. Every party theme is separated and neatly laid out; gone is the clutter. I come here at least 5-6 times a year and never have a problem finding what I need. I think my favorite service they offer is balloon delivery. Totally awesome when you need a ton of balloons and you know it's not going to fit in your car. I've even ordered balloons for same day delivery. Super happy with this convenient service. read more

Party City - Gamer balloons - Party Supplies Near Me - Cupertino, California

AWFUL customer service and experience. Ordered "same day" pickup online on a Thursday and immediately received an email saying the order would be ready shortly and I'll receive a confirmation email when it's ready for pickup. Well given the items were for my sons 1st Bday on Saturday, I started getting nervous by 2pm today (Friday) with no confirmation email. Called the store (Cupertino location) several times and the phone was disconnected. After checking Yelp and the most recent reviews I realized Party City was a disaster and immediately regretted the purchases. Drove to the store to figure things out and was told they had 100 orders in process and I was better off shopping in-store and then getting my online order refunded. After a 40 minute session trying to find all my items (with ZERO help from staff), I checked out. Part of the order was a few balloons. I was then told I would have to wait 40 minutes to have FOUR balloons filled with helium. I proceeded to kindly ask the guy at the counter if they could fill my balloons now and explained my overall experience. It was a cordial conversation and he basically told me, "sorry for your experience but we're understaffed and behind on orders, so no". Oh, also the store is not up to COVID standards. There was a staff member with her mask off. People were not 6 feet apart. None of the carts are sanitized. It's a complete disaster zone. IF POSSIBLE DO NOT GO HERE. If you do, good luck. read more

Very rude customer service at this location. The worker Felicia Wilkinson refused to blow up one balloon for us even if we paid for it. She said there were online orders she had to do and the wait for one balloon to be blown up is 45 minutes. There were 4-5 workers in the balloon area but only one male worker with glasses blowing up the balloons. Poor management and customer service. I don't see how blowing up one balloon with helium for 30 secs to 1 min can hold up the wait. read more

So I went to buy balloons for my daughter's birthday and this is how she arranged the balloons with black string to make it worse she didn't bother to ask me if it was ok. So I called the store and the guy at the register said they didn't have white string my question is why she didn't mention it before deciding without asking me if I was ok with the black string? The lady is rude and lazy. Stay away from this location!! Terrible costumer service. I had to go to a different location for better and more professional service and glad I did cause now you can see the difference on the before and after pictures of the balloons read more

Party City - Got better service at the Party City located at Tully Rd. San Jose Ca - Party Supplies Near Me - Cupertino, California

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We picked balloons, gender reveal box, back splash designs. Good place. Lot to choose from. One advice - do not use their washroom. It needs cleaning. read more

I came here after the one in westgate messed up my order. Staff here were friendly and helpful, and arranged my balloons with care. Thanks to all the employees in this location! read more

Party City - Party Supplies Near Me - Cupertino, California

I bought a pack of 15 ballons and half of them had holes on them. I also paid 1.50 to inflate the balloon (pretty crazy) and the day after all the balloons are down on the floor. Avoid at all costs...what a rip-off read more

Party City - Deflated baloon 12 hours after - Party Supplies Near Me - Cupertino, California

Of course they don't have enough staff , but they tried their best to be efficient. I just wish they have good luck to keep their staff.

This is. one of the few party city's that are still around for how much longer it will be around for who knows ,they used to be everywhere now there is only a few left. I like this location better than the Eastside San Jose one. This place gots everything party related from decorations to costumes to baking supplies. Me myself when I'm having a birthday party I look at the Dollar store first before I come here and just mix some expensive stuff with some cheap stuff cause party's get expensive before you know it. The lines here on the weekends are Usually pretty long so be prepared to wait in line and the parking lot is a little small so parking is a problem most of the time. read more

This place is so big and things you needed for party aso complete, the staff is friendly and always helped, the parking spot is also a lot

We came here for Halloween costumes. There was very little selection left. Store was very crowded and remaining costumes were scattered all over the floors. They used to be more organized and well stocked. Candy variety was at a minimum too. Maybe we'll have better luck next year?? read more

1 extra star for the array of products they carry. They had the few holiday items I was looking for at great price. Service, however, was horrible. The cashier seemed to not want to be there. I asked her a question and she replied, "umm, I don't know." I figured I was on my own and continued to grab what was needed and leave. You'd think the Party City would be a little more bubbly. Apparently not. read more

Zero stars! This store is not honoring prices seen at other locations. Won't be coming back to this awful place. Store was ok, but if you're looking for deals FROM THE COMPANY AT THEIR STORES,, call this one particularly because they are special and don't honor prices. read more

After spending over an hour in the store the day before to buy my items and set up a balloon pickup for the following evening. I arrived 30 minutes early but decided to shop around some more to give them enough time to make sure my order done. I get to the counter and give my name and receipt and they can't find my ticket and are asking me information they should have already had. I was very frustrated but continued to wait only to find out after already waiting almost 20 minutes that I was never charged for the balloons, pickup and they never found my order. The store manager was lazy and rude so I drove home and went back to return everything I'd purchased the day before and I found MY ORDER TICKET MYSELF with my name on it in their store as I was being refunded at the register. read more

I am giving the stars for the huge collection of party supplies. But the staffs are horrible. They can be rude / careless / extremely slow. I'm standing in the queue for last 25 minutes and none of the employees are cared to stand in the billing counter. If I could, I will never visit this place, but my 6 year old daughter loves to come here. read more

Party City - Standing in the queue for last 25minutes, and none of the employees are coming to counter.. Horrible staff!!! - Party Supplies Near Me - Cupertino, California

Bought balloons at Party City, along with about $100 other items for the party in a month, and when I came back 2 days before the party, they informed me that they are out of helium. They also emphatically stated that no one in the area has helium (neither Safeway or the Dollar Store), so I should buy the helium tank and inflate the balloons myself. Yikes! $38 (including tax) for the helium tank. Then, when I go to use the tank, I have a dud! The balloons don't rise they look like they've been blown up with just air. I take back the tank yesterday and explain the issue with the tank and they refund me the $38. However, the real reason for the poor review, the Safeway store in Saratoga on SVL-Saratoga Road in Argonaut has helium!!! I just came from that store and the clerk said they never run out of helium because as soon as they get low, they just order more so they never run out. She said it's not rocket science to be proactive about ordering, but evidently, it is too complicated for this Party City to figure out! Bottomline, get your balloons at Safeway, and don't fall for purchasing the helium tank at Party City. read more

If you're going for balloons: CALL BEFORE YOU GO. I can't tell you how many times I've gone in for balloons and they are OUT of helium. They say "we have air." Yeah, no thanks- I've got lungs too. It's disappointing that they are constantly out of helium when that's one of the biggest reason people go to a party store: balloons. Hopefully management can start to order some extra tanks of helium for goodness sakes. read more

Second time giving this place a chance and won't be returning. So slow and unprofessional. When I walked in the store, it reeked of weed. The employees were busy on their phones, chatting with each other rather than assisting customers, and were incredibly rude. read more

I came here to get balloons. There was literally one person working, who watched me as a picked out several loose balloons to get filled. After I selected the balloons I wanted I went to the cashier and he told me they weren't doing walk in balloon orders as they were "low on helium!" First of all, I don't buy that. Second, tell me that as you watch me picking out balloons to get filled up! Every time I go to any Party City there is always an issue. I wish there was an alternative. read more

The online inventory does not match the actual inventory at the store. I ordered the item online and selected in store pickup. I received a call a day later, late in the evening saying they did not have the item and that I would have to call them to cancel the call. I called in the morning and waited as the phone rang and played the hours recording in repeat for 15 minutes. I had to drive to the store to talk to someone about finding a replacement and canceling my online order. The manager was indignant and was incredulous that I would be mad that the item that the online inventory said was available was in fact not available. This place is incredibly mismanaged at so many levels. Avoid this store if you don't like having your time wasted. Outside of balloons, most if the items are available on Amazon. Just buy it there. read more

Super disappointing customer service experience at this location. None of the employees seem to want to help customers. I went in to pick up an item that was listed as available online and unfortunately it wasn't. I asked an employee at the register (only employee I could find at the time) if there was any back-stock or if he could call another store and check for me and he told me to call myself. No apology or tact. While I was only hold calling another location more employees popped up because a line formed and I was unimpressed to say the least. Nobody had on name tags or seemed enthused to be working there. They also kept yelling their register passwords across the store. I will no longer be returning to this location. read more