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Parts Authority

5.0 (1 review)

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AutoZone - Store front

AutoZone

(47 reviews)

Murray Hill, Flushing

Luciano at AutoZone was super helpful! He used the scanner to check my car and patiently explained…read morewhat might be causing my check engine light. He even drew a diagram so I can understand. He didn't try to upsell me anything. Very friendly, knowledgeable, and someone I trust....I highly recommend!

I had an excellent experience at AutoZone thanks to a truly exceptional team member, ALEX. From the…read moremoment I walked in, he was friendly, attentive, and genuinely eager to help. Not only did he go above and beyond to assist me, but his knowledge of auto parts and car batteries (my case today) was impressive and reassuring. He took the time to understand the exhausting and stressful issue I was facing. My car wasn't starting, not sure if it was the battery but ended up stuck in Queens. Thankfully, I stopped at this particular store & he provided clear and accurate recommendations and even helped me locate the exact parts I needed along with his Store Manager (unfortunately, I do not recall his name). Alex's confidence and professionalism made the entire process smooth and stress-free. It's rare to find someone who combines great customer service with deep product knowledge--and Alex nailed both. This level of service deserves to be recognized. I left the store confident in my purchase and extremely satisfied with the support I received. AutoZone is lucky to have such a dedicated and skilled representative on their team! THANK YOU ALEX!! I RECOMMEND THIS STORE 100%. Management, you are doing a great job too!

Pep Boys - Waiting room

Pep Boys

(153 reviews)

Bayside

This is my first time ever at pep boys and it was a great experience. I called previous to arrival…read moreto see if there was a wait to mount a tire. Was told it would take 30mins to 1 hour When I got there, I was greeted by Tae (super nice and friendly guy) who told me that it would take around 30-60 min. Maybe even 1.5hour and gave me the price up front. It was reasonable unlike another place that wanted to charge me 49 to mount/balance a tire Waiting room had comfy chairs. There's also a McDonald's around the corner. If I'm ever back in the area, I will stop by for needs The balance and alignment machines are hunter so that's a plus as well

I had a Kafka-esque, surreal experience at the Pep Boys in Bayside NY (204-11 Northern Blvd, 11361)…read moreon April 18 2026. My bottom line is that it's OK for people to go there for tires or a battery but not anything else, thank you. Here's the back story: I had been at this Pep Boys twice before with no problem - once for tires and once for spark plugs. I have a 2011 Honda Pilot. On April 18 I made an appointment for two oil leaks, the "VTEC Solenoid" and valve cover gasket. Showed up at 9 a.m. as planned to drop off the car. Talked to the guy up front, explained that I was there for two oil leak repairs. He ordered the parts on the phone. Said it would be a five hour job once they get the parts. Not a cheap job - well over $1,000. He said car would probably be ready mid-afternoon. I said I'm not staying and will come back. Here's where things started to go weird. About a half out later I get an email from Pep Boys stating "Let's Reschedule Your Appointment." I thought 'That's strange' but didn't worry about it. And, went home. Around 1pm I thought it would be a good idea to go back to Pep Boys. When I got there around 1:30 sat down in the waiting room. The same manager who I talked to in the morning is running back and forth from the garage to the front desk. We make eye contact. Around 3 pm I'm thinking what's up with the car. I look in the work area and my car is not there. Maybe it's finished I think. I circle around the building, however, and my car is still parked in the same spot outside where I left it in the morning. Curious, I go inside and speak to the same manager again. I ask what's up with the car? He says they are still waiting for one part. Wow. They never called me on my cell to inform me there was a delay in getting a part. He never said a word when spotting me in the waiting room. It's now almost 3pm and even if they get the part, if it's really a five hour job, there's no way it's going to get done that day. He must realize that too but says nothing. Now the place was very busy doing tires and whatever else. I can understand juggling things can be difficult. Maybe they were so busy they didn't have time to handle the oil leak job. If that's the case, just tell me in the morning or at some point. But not to say anything is really rude and unprofessional. I basically wasted my whole day and left with two oil leaks unrepaired (one near the alternator which was the bigger problem). Did I yet at the manager? No. I felt sorry for him. Just asked for my keys and left. Do not go there unless it is an emergency.

Parts Authority - autopartssupplies - Updated May 2026

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